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Client: Percentage of successful client RPCs is less than the specified threshold

 

Topic Last Modified: 2007-11-16

The Microsoft Exchange Server 2007 Management Pack for Operations Manager monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.

To learn more about this alert, if you are using Microsoft Operations Manager 2005, do one or more of the following:

  • From the Operator Console, select this alert, and then click the Properties tab. Review the description of the alert that includes the variables specific to your environment.

  • From the Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description. Review the events that have been logged that meet the criteria of this Operations Manager alert.

To learn more about this alert, if you are using System Center Operations Manager 2007, do one or more of the following:

  • From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.

  • From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the events that have been logged that meet the criteria of this Operations Manager alert.

 

Product Name

Exchange

Product Version

8.0 (Exchange Server 2007)

Event ID

9640

Event Source

MSExchangeIS*

Alert Type

Warning

MOM Rule Path

Microsoft Exchange Server/Exchange 2007/Mailbox/Information Store

MOM Rule Name

Client: Percentage of successful client RPCs is less than the specified threshold.

This Warning event indicates that a Microsoft Outlook client computer may have experienced problems. The number of successful remote procedure calls (RPCs) sent to this Microsoft Exchange server by the client is less than the specified threshold in a specific time period. Potential causes include:

  • Server resource bottleneck (for example, disk or CPU)

  • Network problem

  • Problems on the client computer

To resolve this warning, do one or more of the following:

  • If this condition is occurring for many users, it could be due to slow response times on the Exchange server. To determine if this is the case, investigate the typical sources, such as disk latencies, queues, or CPU utilization.

  • If this condition is occurring for only a small number of users, or there is no sign of a resource bottleneck on the Exchange server, the problem is likely to be either at the network level or with a resource bottleneck on the client computer.

To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.

To review Exchange Server 2007 event message articles that may not be represented by Exchange 2007 alerts, see the Events and Errors Message Center.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

 
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