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The process to start transport agents failed

 

Topic Last Modified: 2007-11-16

The Microsoft Exchange Server 2007 Management Pack for Operations Manager monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.

To learn more about this alert, if you are using Microsoft Operations Manager 2005, do one or more of the following:

  • From the Operator Console, select this alert, and then click the Properties tab. Review the description of the alert that includes the variables specific to your environment.

  • From the Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description. Review the events that have been logged that meet the criteria of this Operations Manager alert.

To learn more about this alert, if you are using System Center Operations Manager 2007, do one or more of the following:

  • From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.

  • From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the events that have been logged that meet the criteria of this Operations Manager alert.

 

Product Name

Exchange

Product Version

8.0 (Exchange Server 2007)

Event ID

16023

Event Source

MSExchangeTransport

Alert Type

Critical Error

MOM Rule Path

Microsoft Exchange Server/Exchange 2007/Common Components/Hub Transport and Edge Transport/Transport

MOM Rule Name

The process to start transport agents failed. The Microsoft Exchange Transport service will be stopped.

This Error event indicates that some or all of the transport agents that are configured on this Microsoft Exchange Server 2007 server have not started. As a result, the Microsoft Exchange Transport service has been forced to stop. This Error event can only occur when the Microsoft Exchange Transport service is starting. The transport agent or transport agents that caused the error are included in Event 1052, which accompanies this Error event. The following are two of the reasons why these Error events occur:

  • The transport agent is not installed or configured correctly.

  • The Active Directory directory service is not available.

To resolve this error, follow one of more of these steps:

  1. Examine Event 1052 to determine which transport agent has caused the error.

  2. Check the transport agent documentation and verify its configuration.

  3. Uninstall and then reinstall the transport agent.

  4. If you can't determine the cause of the failure, you can disable the transport agent to prevent it from loading when the Microsoft Exchange Transport service starts. Disabling the transport agent lets you start the Microsoft Exchange Transport service and restart mail flow. Be aware that if you disable a transport agent, the actions that the transport agent performed will not be applied to messages that pass through the affected server until the transport agent is re-enabled. To disable a transport agent, use the following command:

    Disable-TransportAgent < Name of transport agent >

If you experience mail flow interruptions or other problems in your Exchange environment after you try to resolve this issue, contact Microsoft Customer Support. For information about how to contact support, visit Microsoft Help and Support.

To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.

To review Exchange 2007 event message articles that may not be represented by Exchange 2007 alerts, see the Events and Errors Message Center.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

 
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