A user was unable to log on to Outlook Web Access because the user's Active Directory profile does not have a primary SMTP address
Topic Last Modified: 2007-11-16
The Microsoft Exchange Server 2007 Management Pack for Microsoft Operations Manager monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.
To learn more about this event, do one or more of the following:
Review the description of the event that includes the variables specific to your environment. From the Operator Console, select this alert, and then click the Properties tab.
Review all events that have been logged that meet the criteria of this alert. From the Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description.
Details
Product Name |
Exchange |
Product Version |
8.0 (Exchange Server 2007) |
Event ID |
37 |
Event Source |
MSExchange OWA |
Alert Type |
Critical Error |
MOM Rule Path |
Microsoft Exchange Server/Exchange 2007/Client Access/Outlook Web Access |
MOM Rule Name |
A user was unable to log on to Outlook Web Access because the user's Active Directory profile does not have a primary SMTP address. |
Explanation
This Error event indicates that the user referenced in the event description could not log on to their mailbox using Microsoft Office Outlook Web Access because their mailbox does not have a primary Simple Mail Transfer Protocol (SMTP) address. Each user can have one or more SMTP addresses, but one of these addresses must be the primary address. The primary SMTP address displays in bold in the Exchange Management Console. This event may occur if the user mailbox was not created by using the Exchange Management Console or the Exchange Management Shell.
User Action
To resolve this error, follow these steps:
Disable the mailbox for the user.
Create a new mailbox for the user.
You can perform these procedures by using the Exchange Management Console or the Exchange Management Shell.
For information about how to disable a mailbox, see How to Disable a Mailbox.
For information about how to create a mailbox, see How to Create a Mailbox for a New User.
For More Information
To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.
To review Exchange 2007 event message articles that may not be represented by Exchange 2007 alerts, see the Events and Errors Message Center.
If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.