The topology does not contain any route to Exchange 2000 or Exchange 2003 servers in this routing group in the routing tables

 

Topic Last Modified: 2007-11-16

The Microsoft Exchange Server 2007 Management Pack for Operations Manager monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.

To learn more about this alert, if you are using Microsoft Operations Manager 2005, do one or more of the following:

  • From the Operator Console, select this alert, and then click the Properties tab. Review the description of the alert that includes the variables specific to your environment.

  • From the Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description. Review the events that have been logged that meet the criteria of this Operations Manager alert.

To learn more about this alert, if you are using System Center Operations Manager 2007, do one or more of the following:

  • From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.

  • From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the events that have been logged that meet the criteria of this Operations Manager alert.

Details

Product Name

Exchange

Product Version

8.0 (Exchange Server 2007)

Event ID

5020

Event Source

MSExchangeTransport

Alert Type

Warning

MOM Rule Path

Microsoft Exchange Server/Exchange 2007/Common Components/Hub Transport and Edge Transport/Transport

MOM Rule Name

The topology does not contain any route to Exchange 2000 or Exchange 2003 servers in this routing group in the routing tables. Therefore, recipients will not be routed to this server.

Explanation

This Warning event indicates that the specified routing table does not have route information to the routing group where the specified server resides. Therefore, routing is unable to route messages to any servers in this routing group. This error can occur in the following situations:

  • Microsoft Exchange 2000 Server or Exchange Server 2003 routing groups are removed and routing group connectors are removed, leaving an Exchange 2000 or Exchange 2003 routing group disconnected from the rest of the organization.

  • A routing group connector was not created between the Exchange Server 2007 routing group and an Exchange 2000 or Exchange 2003 routing group during setup of the first Hub Transport server.

  • A routing group connector is misconfigured.

  • Because of Active Directory replication latency, the route information is not yet available to the server that registered this event.

For more information, see Message Routing in a Coexistence Environment.

User Action

To resolve this error, do one or more of the following:

  • Verify that the indicated routing group has at least one routing group connector to another valid routing group.

  • Verify that a routing group connector exists between the Exchange Routing Group (DWBGZMFD01QNBJR) and at least one Exchange 2000 or Exchange 2003 routing group.

  • Verify the routing group connector configuration.

  • If your configuration is correct, this event may be caused by replication latency. You can take no action and the routing tables will be updated when configuration changes are received. If you have been granted the correct permissions, you can force Active Directory replication to immediately occur.

  • Verify that the Exchange server that logged this event can communicate with one or more Active Directory servers available in the organization.

  • Review other related Error and Warning events in the Application log. These related events may help you find the root cause of this error.

  • If the recommended steps do not resolve this error, contact Microsoft Customer Support Services. For more information about how to contact support, visit the Microsoft Help and Support Web site.

For More Information

To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.

To review Exchange 2007 event message articles that may not be represented by Exchange 2007 alerts, see the Events and Errors Message Center.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.