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The Microsoft Exchange Transport service cannot submit messages in the Pickup directory because of problems with the transport queue database

 

Topic Last Modified: 2007-11-16

The Microsoft Exchange Server 2007 Management Pack for Operations Manager monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.

To learn more about this alert, if you are using Microsoft Operations Manager 2005, do one or more of the following:

  • From the Operator Console, select this alert, and then click the Properties tab. Review the description of the alert that includes the variables specific to your environment.

  • From the Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description. Review the events that have been logged that meet the criteria of this Operations Manager alert.

To learn more about this alert, if you are using System Center Operations Manager 2007, do one or more of the following:

  • From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.

  • From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the events that have been logged that meet the criteria of this Operations Manager alert.

 

Product Name

Exchange

Product Version

8.0 (Exchange Server 2007)

Event ID

9005

Event Source

MSExchangeTransport

Alert Type

Critical Error

MOM Rule Path

Microsoft Exchange Server/Exchange 2007/Common Components/Hub Transport and Edge Transport/Transport

MOM Rule Name

The Microsoft Exchange Transport service cannot submit messages in the Pickup directory because of problems with the transport queue database.

This Error event indicates that the Pickup directory or the Replay directory couldn't submit a message because of problems with the message queue database.

The location of the message queue database and the transaction logs is controlled by the following parameters in the EdgeTransport.exe.config application configuration file that is located in C:\Program Files\Microsoft\Exchange Server\Bin:

  • QueueDatabasePath

  • QueueDatabaseLoggingPath

By default, the message queue database and transaction logs are located at C:\Program Files\Microsoft\Exchange Server\TransportRoles\data\Queue.

To resolve this error, do one or more of the following:

  • Verify that the message queue database and the corresponding transaction log locations that are specified in the EdgeTransport.exe.config application configuration file exist, and have the following permissions assigned:

    • Administrators: Full Control

    • Network Service: Full Control

    • System: Full Control

  • If this error occurs frequently, you may consider creating a new message queue database by using the following steps:

    1. Pause the Microsoft Exchange Transport service. This allows existing messages in the message queue database to be delivered, while not allowing new messages to enter the message queue database.

    2. Once all of the existing queued messages have been drained from the database, stop the Microsoft Exchange Transport service. You can verify the message queue database is empty by using the Queue Viewer in the Exchange Management Console. For more information, see Using the Queue Viewer to Manage Queues.

    3. Delete or move the existing message queue database files.

    4. Starting the Microsoft Exchange Transport service.

    For more information, see Working with the Queue Database on Transport Servers.

To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.

To review Exchange 2007 event message articles that may not be represented by Exchange 2007 alerts, see the Events and Errors Message Center.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

 
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