• Article

DSAccess returned an error during an Active Directory notification

 

Topic Last Modified: 2007-11-16

The Microsoft Exchange Server 2007 Management Pack for Operations Manager monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.

To learn more about this event, do one or more of the following:

  • Review the description of the event that includes the variables specific to your environment. From the Operator Console, select this alert, and then click the Properties tab.

  • Review all events that have been logged that meet the criteria of this Operations Manager alert. From the Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description.

Details

Product Name

Exchange

Product Version

8.0 (Exchange Server 2007)

Event ID

9154

Event Source

MSExchangeSA

Alert Type

Warning

MOM Rule Path

Microsoft Exchange Server/Exchange 2007/Mailbox/System Attendant

MOM Rule Name

DSAccess returned an error during an Active Directory notification. System Attendant will try to perform the Active Directory notification at a later time.

Explanation

This Error event indicates the Microsoft Exchange server is unable to access a domain controller. This event can commonly occur when a domain controller is restarted, if that is the only domain controller in the site to which the Exchange server belongs. This event can also occur if your Domain Name System (DNS) configuration is incorrectly configured.

User Action

To resolve this error, do one or more of the following:

  • The client Lightweight Directory Access Protocol (LDAP) connections should get re-established automatically, and the errors should go away after this re-establishment has taken place. We recommend that additional domain controllers be installed in the site to avoid such errors.

  • Make sure that both the primary and alternate DNS servers listed in the Exchange Server IP Properties are running and have been configured properly.

  • Check the domain controller to ensure that it is running correctly. For example, ensure that is not restarting unnecessarily.

  • If you are having difficulty resolving the issue, contact Microsoft Product Support. For information about contacting support, visit the Contact Us page of the Microsoft Help and Support Web site.

For more information about domain controllers and LDAP connections, refer to Microsoft Windows documentation.

For More Information

To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.

To review Exchange 2007 event message articles that may not be represented by Exchange 2007 alerts, see the Events and Errors Message Center.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.