Export (0) Print
Expand All
Expand Minimize

Public folder store identified as a common destination

[This topic is intended to address a specific issue called out by the Exchange Server Analyzer Tool. You should apply it only to systems that have had the Exchange Server Analyzer Tool run against them and are experiencing that specific issue. The Exchange Server Analyzer Tool, available as a free download, remotely collects configuration data from each server in the topology and automatically analyzes the data. The resulting report details important configuration issues, potential problems, and nondefault product settings. By following these recommendations, you can achieve better performance, scalability, reliability, and uptime. For more information about the tool or to download the latest versions, see "Microsoft Exchange Analyzers" at http://go.microsoft.com/fwlink/?linkid=34707.]  

Topic Last Modified: 2006-10-04

The Microsoft® Exchange Server Analyzer Tool queries the Exchange_Queue Windows® Management Instrumentation (WMI) class to determine the values of the following attributes for the Simple Mail Transfer Protocol (SMTP) queues of the SMTP virtual server.

 

LinkId

Indicates the identifier for the link that contains the queue.

QueueId

Indicates the identifier of the queue.

QueueName

Indicates the name of the queue.

VirtualMachine

Indicates the name of the virtual machine that contains the queue.

VirtualServerName

Indicates the name of the virtual server that the queue is on.

MessageCount

Indicates the number of messages in the queue.

The Exchange Server Analyzer uses the information obtained here to query the Exchange_QueuedSMTPMessage WMI class for the values of the following attributes of the messages in the queue:

 

Recipients

Indicates the recipients of the message.

Received

Indicates the received time stamp for the message.

MessageId

Indicates the identifier of the queued message.

StateRetry

Indicates that transmission is being retried for a message that was not delivered successfully.

Finally, uses the data obtained here to query the Active Directory® directory service for the distinguishedName value of each Recipient object. The Exchange Server Analyzer then determines whether the recipient is a user, a distribution group, a public folder, or a public folder store.

If the Exchange Server Analyzer determines that at least 25 percent of the messages stuck in the queue are addressed, in either the To: or Cc: fields, to recipients whose mailboxes are homed on the same public folder store, the Exchange Server Analyzer displays a warning.

If the Exchange Server Analyzer determines that at least 50 percent of the messages stuck in the queue are addressed, in either the To: or Cc: fields, to recipients whose mailboxes are homed on the same public folder store, the Exchange Server Analyzer displays an error.

This warning or error means that the public folder store identified is a common destination for messages that are stuck in an SMTP queue.

To address this issue, the public folder store should be investigated as follows for configuration issues, replication storms, or other anomalies that could cause messages to queue for it:

  • Make sure that the store object attributes are set correctly and contain the correct values in Active Directory.

  • Review the Active Directory permissions of the store object for the correct settings.

  • Look for possible unsolicited commercial e-mail (UCE), or spam, or virus attacks against the public folder.

  • Check for changes to the public folder hierarchy or content that might generate lots of replication between public folder stores.

For more information about how to troubleshoot SMTP queues, see the following Exchange resources:

 
Was this page helpful?
(1500 characters remaining)
Thank you for your feedback

Community Additions

ADD
Show:
© 2014 Microsoft