OALGen received an error while trying to publish one of the Offline Address Book files to the distribution point
Topic Last Modified: 2007-11-16
The Microsoft Exchange Server 2007 Management Pack for Operations Manager monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.
To learn more about this alert, if you are using Microsoft Operations Manager 2005, do one or more of the following:
From the Operator Console, select this alert, and then click the Properties tab. Review the description of the alert that includes the variables specific to your environment.
From the Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description. Review the events that have been logged that meet the criteria of this Operations Manager alert.
To learn more about this alert, if you are using System Center Operations Manager 2007, do one or more of the following:
From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.
From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the events that have been logged that meet the criteria of this Operations Manager alert.
Details
Product Name |
Exchange |
Product Version |
8.0 (Exchange Server 2007) |
Event ID |
9367;9368;9369;9370 |
Event Source |
MSExchangeSA |
Alert Type |
Critical Error |
MOM Rule Path |
Microsoft Exchange Server/Exchange 2007/Mailbox/System Attendant |
MOM Rule Name |
OALGen received an error while trying to publish one of the Offline Address Book files to the distribution point. |
Explanation
Event error ID 9367 or 9368 indicates that offline address book (OAB) generation (OABGen) failed to publish a differences file to the OAB distribution point.
Event error ID 9369 indicates that there was a disk operation failure while trying to publish the OAB.
Event error ID 9370 indicates that the Microsoft Exchange System Attendant service failed to update the time stamp on the OAB files.
User Action
To resolve event error ID 9367 or 9368, do one or more of the following:
Check the amount of free disk space. If the disk is full, consider deleting or moving files to increase free disk space.
If this event has been logged more than once for the same file, check the file permissions in the OAB distribution point. To locate the file path location for the OAB distribution point, use the Exchange Management Shell to run the Get-OABVirtualDirectory cmdlet.
To resolve event error ID 9369 or 9370, do one or more of the following:
Review the Application log for related events. For example, events that occur immediately before and after this event may provide more information about the root cause of this error.
Check the amount of free disk space. If the disk is full, consider deleting or moving files to increase free disk space.
If this event has been logged more than once for the same file, check the file permissions in the OAB distribution point. To locate the file path location for the OAB distribution point, use the Exchange Management Shell to run the Get-OABVirtualDirectory cmdlet.
For More Information
To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.
To review Exchange 2007 event message articles that may not be represented by Exchange 2007 alerts, see the Events and Errors Message Center.
If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.