System Attendant was unable to find the Exchange server object in the Active Directory
Topic Last Modified: 2007-11-16
The Microsoft Exchange Server 2007 Management Pack for Operations Manager monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.
To learn more about this alert, if you are using Microsoft Operations Manager 2005, do one or more of the following:
From the Operator Console, select this alert, and then click the Properties tab. Review the description of the alert that includes the variables specific to your environment.
From the Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description. Review the events that have been logged that meet the criteria of this Operations Manager alert.
To learn more about this alert, if you are using System Center Operations Manager 2007, do one or more of the following:
From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.
From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the events that have been logged that meet the criteria of this Operations Manager alert.
Details
Product Name |
Exchange |
Product Version |
8.0 (Exchange Server 2007) |
Event ID |
1038 |
Event Source |
MSExchangeSA |
Alert Type |
Critical Error |
MOM Rule Path |
Microsoft Exchange Server/Exchange 2007/Mailbox/System Attendant |
MOM Rule Name |
System Attendant was unable to find the Exchange server object in the Active Directory. |
Explanation
This Error event indicates that the Microsoft Exchange System Attendant process was not able to find the Microsoft Exchange server object in the Active Directory directory service. This failure might have occurred because of missing permissions, or because the Exchange Server object was removed from Active Directory. This event might also occur if the distinguished name of the Exchange server was changed. There might be other event messages in the Application log accompanying this event. These messages include the following:
Event 9149 Microsoft Exchange System Attendant failed to start Exchange server 'ServerName'. Error code '0x8007200a'.
Event 9149 Microsoft Exchange System Attendant failed to start Exchange server 'Servername'. Error code '0x80072030'.
Event 1005 Unexpected error%1 occurred. The specified directory service attribute or value does not exist.
Event 9186 Microsoft Exchange System Attendant has detected that the local computer is not a member of group %1. System Attendant is going to add the local computer into the group.
Event 9187 Microsoft Exchange System Attendant failed to add the local computer as a member of the DS group object %1. Please stop all the Microsoft Exchange services, add the local computer into the group manually and restart all the services.
User Action
To resolve this error, do one or both of the following:
Check to make sure that the distinguished name of the Exchange server named in this event was not modified.
Verify that the Exchange server is part of the Exchange Domain Servers group.
For More Information
To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.
To review Exchange 2007 event message articles that may not be represented by Exchange 2007 alerts, see the Events and Errors Message Center.
If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.