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Configure an Operator Extension on a UM Auto Attendant

Exchange 2010
 

Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

Topic Last Modified: 2012-07-23

You can specify an operator extension number for a Unified Messaging (UM) auto attendant in Microsoft Exchange Server 2010. If you configure an operator extension number on a UM auto attendant, you let callers press 0 to reach an operator if they can't navigate the auto attendant menus or don't know which option to use from an auto attendant menu.

If you've created a speech-enabled auto attendant and configured an operator extension on the speech-enabled auto attendant, when a caller says "Operator", the auto attendant will forward the call to the number that's configured on the speech-enabled auto attendant. If the speech-enabled auto attendant is configured to use a dual tone multi-frequency (DTMF) fallback auto attendant but isn't configured to have an operator extension number, the operator extension number on the DTMF fallback auto attendant will be dialed.

At a minimum, we recommend that you configure either the auto attendant or the dial plan associated with the auto attendant to have an operator extension number to help callers find the user they're trying to reach.

Looking for other management tasks related to UM auto attendants? Check out Managing UM Auto Attendants.

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.

  1. In the console tree, navigate to Organization Configuration > Unified Messaging.

  2. In the work pane, click the UM Auto Attendants tab.

  3. Select the auto attendant you want to modify, and then, in the action pane, click Properties.

  4. On the Features tab, enter a number for the operator extension in the Operator extension field.

  5. Click OK to save your changes.

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.

This example configures a UM auto attendant named MySpeechEnabledAA with an operator extension of 50100.

Set-UMAutoAttendant -Identity MySpeechEnabledAA -OperatorExtension 50100

For more information about syntax and parameters, see Set-UMAutoAttendant.

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