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How to Enable a Custom Business Hours Main Menu Prompt Greeting on a Unified Messaging Auto Attendant

 

Applies to: Exchange Server 2007 SP3, Exchange Server 2007 SP2, Exchange Server 2007 SP1, Exchange Server 2007

Topic Last Modified: 2007-01-24

This topic explains how to use the Exchange Management Console and the Exchange Management Shell to enable a custom business hours main menu prompt greeting for a UM auto attendant in Microsoft Exchange Server 2007 Unified Messaging (UM). After you create a UM auto attendant, a default system prompt will be used for the business hours main menu prompt greeting that is heard by callers after the business hours welcome greeting is played. Although the system prompts must not be replaced or changed, you will probably want to customize the greetings and menu prompts that are used with UM auto attendants. Frequently, in addition to configuring a customized business hours welcome greeting, you will want to create and configure a custom business hours main menu prompt greeting. After you configure a custom business hours main menu prompt greeting, you must enable key mappings on the UM auto attendant for business hours.

Whether you configure a custom business hours main menu prompt or use the default system prompt for the business hours main menu prompt, callers will always hear the business hours main menu prompt greeting after the business hours welcome greeting. Therefore, we recommend that you configure a business and non-business hours schedule by using the Times tab on the Properties of the UM auto attendant.

A custom business hours main menu prompt greeting is a list of options callers hear during the business hours. For example, "You have reached Trey Research. If you are experiencing a medical emergency, please hang up and dial 911. For office hours, fax numbers, and directions to our office, press 1. To schedule an appointment, press 2. For billing inquiries or account information, press 3. To be connected with an operator, press 0."

By default, when you create a UM auto attendant, custom business and non-business hours greetings or prompts are not configured and no key mappings are defined for either business or non-business hours main menu prompts. To correctly configure customized business hours main menu greetings and prompts, you must:

  1. Configure the business and non-business hours for your organization on the Times tab.

  2. Create the greeting file that will be used for the business hours welcome greeting.

  3. Configure the business hours welcome greeting on the Greetings tab.

  4. Create the greeting file that will be used for the business hours main menu prompt greeting.

  5. Configure the business hours main menu prompt greeting on the Greetings tab.

  6. Enable and configure the business hours key mappings on the Key Mapping tab.

To perform the following procedures, the account you use must be delegated the Exchange Organization Administrator role.

For more information about permissions, delegating roles, and the rights that are required to administer Exchange Server 2007, see Permission Considerations.

Also, before you perform these procedures, confirm the following:

  • A UM dial plan has been created.

  • A UM mailbox policy has been created.

  • A UM auto attendant has been created.

  1. In the console tree of the Exchange Management Console, expand the Organization Configuration node.

  2. Click Unified Messaging.

  3. In the work pane, click the UM Auto Attendants tab.

  4. Select the auto attendant that you want to modify, and then, in the action pane, click Properties.

  5. On the Greetings tab, under Main Menu Prompt, under Business hours main menu prompt, click Modify.

  6. On the Business Hours Main Menu Prompt page, select from the following options:

    • Use default greeting

    • Use custom greeting file

  7. If you select the Use custom greeting file option, click Browse, locate the custom business hours main menu prompt file that you have already created, and then click OK.

  8. Click OK to save your changes.

  • Run the following command:

    Command Set-UMAutoAttendant -Identity MyUMAutoAttendant -BusinessHoursMainMenuCustomPromptEnabled $true -BusinessHoursMainMenuCustomPromptFilename BusinessHoursPrompts.wav
    

For more information about syntax and parameters, see Set-UMAutoAttendant.

For more information about UM auto attendants and custom audio greetings, see the following topics:

 
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