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The Pickup directory doesn't have permissions to write the pickup location to the registry

 

Topic Last Modified: 2007-11-16

The Microsoft Exchange Server 2007 Management Pack for Operations Manager monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.

To learn more about this event, do one or more of the following:

  • Review the description of the event that includes the variables specific to your environment. From the Operator Console, select this alert, and then click the Properties tab.

  • Review all events that have been logged that meet the criteria of this Operations Manager alert. From the Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description.

 

Product Name

Exchange

Product Version

8.0 (Exchange Server 2007)

Event ID

9009

Event Source

MSExchangeTransport

Alert Type

Critical Error

MOM Rule Path

Microsoft Exchange Server/Exchange 2007/Common Components/Hub Transport and Edge Transport/Transport

MOM Rule Name

The Pickup directory doesn't have permissions to write the pickup location to the registry. Verify that the Network Service account has Full Control permissions to the registry location.

This Error event indicates that the Network Service user account on the Hub Transport server or Edge Transport server does not have the correct registry permissions assigned to it at the location in the registry where the Pickup directory location in stored. By default, the Pickup directory location is stored in the registry at HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Pickup. By default, the Network Services user account has the Full Control permission assigned to it at this registry location.

The Pickup directory location is controlled by the PickupDirectoryPath parameter on the Set-TransportServer cmdlet. By default, the Pickup directory is located at C:\Program Files\Microsoft\Exchange Server\TransportRoles\Pickup. When you modify the location of the Pickup directory by using the PickupDirectoryPath parameter on the Set-TransportServer cmdlet, the change is also made at the specified location in the registry. If you want to change the location of the Pickup directory, you should always use the PickupDirectoryPath parameter on the Set-TransportServer cmdlet.

To resolve this error, follow these steps:

  1. Identify the registry location shown in the event description.

  2. Make sure that the Network Services user account has the Full Control permission assigned to it at the specified registry location.

To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.

To review Exchange 2007 event message articles that may not be represented by Exchange 2007 alerts, see the Events and Errors Message Center.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

 
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