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Enable a Custom Non-Business Hours Welcome Greeting on a UM Auto Attendant

 

Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

Topic Last Modified: 2012-07-23

You can enable a custom non-business hours greeting for a Unified Messaging (UM) auto attendant in Microsoft Exchange Server 2010. The non-business hours welcome greeting is the first thing callers hear when a UM auto attendant answers their call during non-business hours.

Unified Messaging includes a default system prompt for use during non-business hours. Although the default system prompt mustn't be replaced or changed, you may want to provide an alternative greeting. You can create a custom welcome greeting in the .wav file format that can be used when callers call in to a UM auto attendant during non-business hours. For example, "You have reached Woodgrove Bank after hours."

If you want to include the name of your organization or business as part of the default welcome greeting, you can enter the name in the Business Name field on the UM auto attendant. For details, see Configure a Business Name on a UM Auto Attendant.

Looking for other management tasks related to UM auto attendants? Check out Managing UM Auto Attendants.

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.

  1. In the console tree, navigate to Organization Configuration > Unified Messaging.
  2. In the work pane, click the UM Auto Attendants tab.
  3. Select the auto attendant you want to change, and then, in the action pane, click Properties.
  4. On the Greetings tab, under Non-business hours greeting, click Modify.
  5. On the Non-Business Hours Greeting page, select from these options:
    • Use default greeting
    • Use custom greeting file
  6. If you select the Use custom greeting file option, click Browse, locate the greeting file you've already created, and then click OK.
  7. Click OK to save your changes.

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.

This example enables the non-business hours welcome greeting that uses a custom greeting named welcomegreetingfile.wav for the UM auto attendant MyUMAutoAttendant.

Set-UMAutoAttendant -Identity MyUMAutoAttendant -AfterHoursWelcomeGreetingEnabled $true -AfterHoursWelcomeGreetingFilename WelcomeGreetingFile.wav

This example configures a UM auto attendant named MyUMAutoAttendant that has business hours configured to be 10:45 to 13:15 (Sunday), 09:00 to 17:00 (Monday), and 09:00 to 16:30 (Saturday) and holiday times and their associated greetings configured to be "New Year" on January 2, 2010, and "Building Closed for Construction" from April 24, 2010 through April 28, 2010.

Set-UMAutoAttendant -Identity MyUMAutoAttendant -BusinessHoursSchedule 0.10:45-0.13:15,1.09:00-1.17:00,6.09:00-6.16:30 -HolidaySchedule "New Year,newyrgrt.wav,1/2/2010","Building Closed for Construction,construction.wav,4/24/2010,4/28/2010"

This example configures a UM auto attendant named MyAutoAttendant and enables business hours key mappings so that when callers press 1, they are forwarded to another UM auto attendant named SalesAutoAttendant. When they press 2, they are forwarded to extension number 12345 for Support, and when they press 3, they are sent to another auto attendant that plays an audio file.

Set-UMAutoAttendant -Identity MyAutoAttendant - BusinessHoursKeyMappingEnabled $true -BusinessHoursKeyMapping "1,Sales,,SalesAutoAttendant","2,Support,12345","3,Directions,,,directions.wav"

For more information about syntax and parameters, see Set-UMAutoAttendant.

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