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How to Enable a Custom Non-Business Hours Welcome Greeting on a Unified Messaging Auto Attendant

 

Applies to: Exchange Server 2007 SP3, Exchange Server 2007 SP2, Exchange Server 2007 SP1, Exchange Server 2007

Topic Last Modified: 2007-08-19

This topic explains how to use the Exchange Management Console and the Exchange Management Shell to enable a custom non-business hours greeting for a UM auto attendant in Microsoft Exchange Server 2007 Unified Messaging (UM). The non-business hours welcome greeting is the first thing that a caller hears when a UM auto attendant answers their call during non-business hours.

Unified Messaging includes a default system prompt for use during non-business hours. Although the default system prompt must not be replaced or changed, you may want to provide an alternative greeting that is specific to your organization. You can create a custom welcome greeting in the .wav file format that can be used when callers call in to a UM auto attendant during non-business hours. For example, "You have reached Woodgrove Bank after hours."

You will probably want to customize the greetings, informational announcements, and menu prompts that are used with UM dial plans and auto attendants. After the Unified Messaging server role is installed on the Exchange 2007 server, you can configure the UM dial plans and auto attendants to use these custom .wav audio files.

To perform the following procedures, the account you use must be delegated the Exchange Organization Administrators role.

For more information about permissions, delegating roles, and the rights that are required to administer Exchange 2007, see Permission Considerations.

Also, before you perform these procedures, confirm the following:

  • A UM dial plan has been created.
  • A UM auto attendant has been created.
  • A UM mailbox policy has been created.
  • A UM auto attendant has been created.
  1. In the console tree of the Exchange Management Console, expand the Organization Configuration node.

  2. Click Unified Messaging.

  3. In the work pane, click the UM Auto Attendants tab.

  4. Select the auto attendant that you want to modify, and then, in the action pane, click Properties.

  5. On the Greetings tab, under Non-business hours greeting, click Modify.

  6. On the Non-Business Hours Greeting page, select from the following options:

    • Use default greeting
    • Use custom greeting file
  7. If you select the Use custom greeting file option, click Browse, locate the greeting file that you have already created, and then click OK.

  8. Click OK to save your changes.

  • Run the following command:

    Set-UMAutoAttendant -Identity MyUMAutoAttendant -AfterHoursWelcomeGreetingEnabled $true -AfterHoursWelcomeGreetingFilename WelcomeGreetingFile.wav
    

For more information about syntax and parameters, see Set-UMAutoAttendant.

For more information about UM auto attendants, see the following topics:

To ensure that you are reading the most up-to-date information and to find additional Exchange Server 2007 documentation, visit the Exchange Server TechCenter.
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