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How to Enable an Informational Announcement on a Unified Messaging Auto Attendant

 

Applies to: Exchange Server 2007 SP3, Exchange Server 2007 SP2, Exchange Server 2007 SP1, Exchange Server 2007

Topic Last Modified: 2007-08-19

This topic explains how to use the Exchange Management Console and the Exchange Management Shell to enable an informational announcement for a UM auto attendant in Microsoft Exchange Server 2007 Unified Messaging (UM).

An informational announcement is a greeting or recording that provides information such as an organization's hours of operation. For example, "Our normal business hours are 8:00 A.M. to 5:00 P.M., Monday through Friday.” The informational announcement can also provide information that is required for company compliance or monitoring. For example, "Calls may be monitored for training purposes." If is important that callers hear the whole informational announcement, you can configure the announcement to be uninterruptible.

When an informational announcement is enabled, it will play immediately after the business or non-business hours greeting. By default, an informational announcement is not configured. To configure an informational announcement, create a .wav file to be used as the informational announcement, and then configure the auto attendant to use this .wav file.

After you configure an informational announcement to use a custom prompt, make sure that the custom prompt is available on each Unified Messaging server that belongs to the UM dial plan. For more information about custom prompt distribution, see Understanding Custom Prompt Distribution.

To perform the following procedures, the account you use must be delegated the Exchange Organization Administrators role.

For more information about permissions, delegating roles, and the rights that are required to administer Exchange 2007, see Permission Considerations.

Also, before you perform these procedures, confirm the following:

  • A UM dial plan has been created.

  • A UM mailbox policy has been created.

  • A UM auto attendant has been created.

  1. In the console tree of the Exchange Management Console, expand the Organization Configuration node.

  2. Click Unified Messaging.

  3. In the work pane, click the UM Auto Attendants tab.

  4. Select the auto attendant that you want to modify, and then, in the action pane, click Properties.

  5. On the Greeting tab, under Informational announcement, click Modify.

  6. On the Informational announcement page, select from the following options:

    • Disable announcement

    • Informational announcement file

  7. If you select the Informational announcement option, click Browse, locate the informational announcement file that you have already created, and then click OK.

  8. Click OK to save your changes.

  • Run the following command:

    Set-UMAutoAttendant -Identity MyUMAutoAttendant -InfoAnnouncementEnabled $true -InfoAnnouncementFilename MyInfoAnnouncement.wav
    

For more information about syntax and parameters, see Set-UMAutoAttendant.

 
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