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Configure a Holiday Schedule for a UM Auto Attendant

 

Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

Topic Last Modified: 2012-07-23

You can define the dates and times your organization will be closed for holidays and other occasions. Between the start dates and the end dates you specify, callers who reach the Unified Messaging (UM) auto attendant will hear a holiday greeting you specify when you configure the holiday schedule. After the caller hears the holiday greeting you've specified, the non-business hours greeting and menu prompts will be played for the caller.

You can also create a holiday schedule within an existing holiday schedule. When you create multiple holiday schedules, Unified Messaging lets you overlap your scheduled holiday times. For example, you can define a holiday schedule from December 15th through December 31st when your organization will be closed for construction, and you can define another holiday schedule from December 24th through December 26th. When callers call in to the auto attendant from December 15th through December 23rd and from December 27th through December 31st, they'll be presented with the holiday greeting that you've specified for this schedule. For example, "We are currently closed for construction." When callers call in to the auto attendant from December 24th through December 26th, they'll be presented with another holiday greeting, such as "We are currently closed for business so that our employees can enjoy the holidays with their families."

Looking for other management tasks related to UM auto attendants? Check out Managing UM Auto Attendants.

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.

  1. In the console tree, navigate to Organization Configuration > Unified Messaging.
  2. In the work pane, click the UM Auto Attendants tab.
  3. Select the auto attendant you want to modify, and then, in the action pane, click Properties.
  4. On the Times tab, under Holiday Schedule, click Add.
  5. On the Select Holiday page, configure the following:
    • Holiday name   Enter a name for your holiday schedule.
    • Holiday greeting file   Browse to the .wav file you want to use as your greeting. This is a required field.
    • Holiday start date   Use this list to select the date you want the holiday to start. The holiday schedule will start at midnight on the date specified in this list.
    • Holiday end date   Use this list to select the date you want the holiday to end. The holiday schedule will end at 11:59 P.M. on the date specified in this list.
  6. After you've configured your holiday schedule, click OK twice to save your changes.

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.

This example configures a UM auto attendant named MyUMAutoAttendant that has business hours configured to be 10:45 to 13:15 (Sunday), 09:00 to 17:00 (Monday), and 09:00 to 16:30 (Saturday) and holiday times and their associated greetings configured to be "New Year" on January 2, 2010, and "Building Closed for Construction" from April 24, 2010 through April 28, 2010.

Set-UMAutoAttendant -Identity MyUMAutoAttendant -BusinessHoursSchedule 0.10:45-0.13:15,1.09:00-1.17:00,6.09:00-6.16:30 -HolidaySchedule "New Year,newyrgrt.wav,1/2/2010","Building Closed for Construction,construction.wav,4/24/2006,4/28/2010"

For more information about syntax and parameters, see Set-UMAutoAttendant.

After you specify a holiday schedule for a UM auto attendant, you may also want to:

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