How to Configure the Matched Name Selection Method on a Unified Messaging Dial Plan

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Microsoft Exchange Server 2007 will reach end of support on April 11, 2017. To stay supported, you will need to upgrade. For more information, see Resources to help you upgrade your Office 2007 servers and clients.

 

Applies to: Exchange Server 2007, Exchange Server 2007 SP1, Exchange Server 2007 SP2, Exchange Server 2007 SP3

This topic explains how to use the Exchange Management Console and the Exchange Management Shell to configure the matched name selection method for a UM dial plan in Microsoft Exchange Server 2007 Unified Messaging (UM). The matched name selection method is used by Unified Messaging to differentiate between users in your organization who have the same or similar names. When a caller or an Outlook Voice Access user is prompted to enter letters to find a particular user in the organization, sometimes more than one name matches the caller's input. You can use one of the available methods for providing the caller with more information to help them locate the correct user in the organization.

You can set the matched name selection method on UM dial plans and UM auto attendants. However, when a UM auto attendant is created, it will inherit the matched name selection method from the dial plan that is associated with the auto attendant. By default, the matched name selection method is not configured for dial plans. For more information about how to configure the matched name selection method on a UM auto attendant, see How to Change the Matched Name Selection Method on a Unified Messaging Auto Attendant.

Before You Begin

To perform the following procedures, the account you use must be delegated the Exchange Organization Administrator role.

For more information about permissions, delegating roles, and the rights that are required to administer Exchange Server 2007, see Permission Considerations.

Also, before you perform these procedures, confirm that a UM dial plan has been created.

Procedure

To use the Exchange Management Console to configure the matched name selection method on a UM dial plan

  1. In the console tree of the Exchange Management Console, expand the Organization Configuration node.

  2. Click Unified Messaging.

  3. In the work pane, click the UM Dial Plans tab.

  4. Select the dial plan that you want to modify, and then, in the action pane, click Properties.

  5. On the Features tab, under Matched name selection method, select from one of the following:

    • Title   The dial plan operator or auto attendant will include each user's title when matches are listed.

    • Department   The dial plan operator or auto attendant will include each user's department when matches are listed.

    • Location   The dial plan operator or auto attendant will include each user's location when matches are listed.

    • None   No additional information will be given when matches are listed. By default, this method is selected.

    • Prompt For Alias   The dial plan operator or auto attendant will prompt the caller for the user's e-mail alias.

  6. Click OK to save your changes.

To use the Exchange Management Shell to configure the matched name selection method on a UM dial plan

  • Run the following command:

    Set-UMDialplan -Identity MyDialPlan -MatchedNameSelectionMethod <Title | Department | Location | None | PromptForAlias>

For more information about syntax and parameters, see Set-UMDialplan.

For More Information

For more information about UM dial plans, see the following topics: