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Virus scanner was not loaded

 

Topic Last Modified: 2007-11-16

The Microsoft Exchange Server 2007 Management Pack for Operations Manager monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.

To learn more about this alert, if you are using Microsoft Operations Manager 2005, do one or more of the following:

  • From the Operator Console, select this alert, and then click the Properties tab. Review the description of the alert that includes the variables specific to your environment.

  • From the Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description. Review the events that have been logged that meet the criteria of this Operations Manager alert.

To learn more about this alert, if you are using System Center Operations Manager 2007, do one or more of the following:

  • From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.

  • From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the events that have been logged that meet the criteria of this Operations Manager alert.

 

Product Name

Exchange

Product Version

8.0 (Exchange Server 2007)

Event ID

9581

Event Source

MSExchangeIS*

Alert Type

Critical Error

MOM Rule Path

Microsoft Exchange Server/Exchange 2007/Mailbox/Information Store

MOM Rule Name

Virus scanner was not loaded.

This Error event is typically logged for one of the following conditions:

When you are using antivirus software that is not compatible with Microsoft Exchange Server 2007.

  • When you have an antivirus program installed, and the antivirus program is damaged. An antivirus program can be damaged for one or more of the following reasons:

    • You reinstall or restore Exchange Server from backup, but you do not reinstall the antivirus program.

    • You remove the antivirus program, but the removal of the program is incomplete or damaged.

The error code provided in event 9581 may help you discover the underlying cause.

The Microsoft Exchange Information Store service (MSExchangeIS) Error event 9564 may be logged with event 9581. Event 9564 indicates that the Microsoft Exchange Information Store service was not able to start.

To resolve this error, try one or more of the following:

  • Make sure that the antivirus software you are using is compatible with Exchange 2007. Contact your antivirus vendor to determine which version of antivirus software is compatible with Exchange 2007. For details, see Microsoft Knowledge Base article 49500, List of antivirus software vendors.

    Note   If you determine that the software you are using is not compatible with Exchange 2007, disable the antivirus software on the server, and then restart the Microsoft Exchange Information Store service.

  • Make sure that you have correctly removed any antivirus software that you currently are not using. Contact your antivirus vendor for information about how to correctly remove the antivirus program.

  • Make sure that you have correctly installed the antivirus software that you currently are using. Contact your antivirus vendor if you have any questions about correct installation of the antivirus program.

For a general overview of antivirus support in Exchange Server, see Microsoft Knowledge Base article 823166, Overview of Exchange Server 2003 and antivirus software.

To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.

To review Exchange Server 2007 event message articles that may not be represented by Exchange 2007 alerts, see the Events and Errors Message Center.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

 
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