OALGen failed to create the directory
Topic Last Modified: 2007-11-16
The Microsoft Exchange Server 2007 Management Pack for Operations Manager monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.
To learn more about this alert, if you are using Microsoft Operations Manager 2005, do one or more of the following:
From the Operator Console, select this alert, and then click the Properties tab. Review the description of the alert that includes the variables specific to your environment.
From the Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description. Review the events that have been logged that meet the criteria of this Operations Manager alert.
To learn more about this alert, if you are using System Center Operations Manager 2007, do one or more of the following:
From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.
From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the events that have been logged that meet the criteria of this Operations Manager alert.
Details
Product Name |
Exchange |
Product Version |
8.0 (Exchange Server 2007) |
Event ID |
9375;9376 |
Event Source |
MSExchangeSA |
Alert Type |
Critical Error |
MOM Rule Path |
Microsoft Exchange Server/Exchange 2007/Mailbox/System Attendant |
MOM Rule Name |
OALGen failed to create the directory. One or more offline address books will not be published. |
Explanation
Error event ID 9375 or 9376 indicates that the offline address book (OAB) generation failed to create the directory for the OAB files (ExchangeOAB). The path to the ExchangeOAB share may be too long. It should not exceed 249 characters, and directory names cannot include the following symbols: \ / // : ? " < > |
User Action
To resolve error event ID 9375 or 9376, do one or more of the following:
Warning
Incorrectly editing the registry can cause serious problems that may require you to reinstall your operating system. Problems resulting from editing the registry incorrectly may not be able to be resolved. Before editing the registry, back up any valuable data.
Make sure the OABDropFolderLocation value in the registry is not pointing to a nonexistent location, the path is shorter than 249 characters, and the directory names do not include the following symbols: \ / // : ? " < > |
If the OABDropFolderLocation value in the registry does not exist or if the path exceeds 249 characters, create an empty directory in an alternative location and store the path to it in one of the following registry values:
If your organization uses a single copy cluster high availability scenario, use the following registry location: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSExchangeSA\Parameters\{CMSName}\OABDropFolderLocation
If your organization uses a stand-alone scenario, use the following registry location: HKLM\System\CurrentControlSet\Services\MSExchangeSA\Parameters\OAB Folder Location
Restart the Microsoft Exchange System Attendant service (MSExchangeSA).
Review the Application log for related events. For example, events that occur immediately before and after this event may provide more information about the root cause of this error.
For More Information
To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.
To review Exchange 2007 event message articles that may not be represented by Exchange 2007 alerts, see the Events and Errors Message Center.
If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.