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Unified Messaging Outdialing Errors and Events

Exchange 2010
 

Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

Topic Last Modified: 2009-09-23

Microsoft Exchange Server 2010 Unified Messaging (UM) generates outdialing events in Event Viewer so that you can troubleshoot and verify the performance of the outdialing feature in Exchange 2010 Unified Messaging. Event Viewer tracks the following kinds of events in the following order, based on importance:

  1. Error events

  2. Warning events

  3. Informational events

The following table provides a list of the outdialing events that you can use to troubleshoot and monitor Unified Messaging.

Outdialing events

Event ID Category Event type Logging Value or description Class

1005

UMCore

Information

LogAlways

The Unified Messaging server is initiating an outgoing call. The calling party is "%1", the party being called is "%2", and the call ID is "%3".

Outdialing

1075

UMCore

Information

LogAlways

The Unified Messaging server received a Play on Phone request from "%1". The calling number "%2" is dialing "%3" using the IP gateway "%4".

Outdialing

1076

UMCore

Warning

LogAlways

The Unified Messaging server received a Play on Phone request from user "%1", but the telephone number "%2" cannot be dialed as specified. To correct this issue, make sure that you have properly configured the dialing rules on the UM dial plan and the dial restrictions on the UM mailbox policy that is associated with the user. Diagnostic information: "%3".

Outdialing

1085

UMCore

Warning

LogAlways

The Unified Messaging server attempted to translate "%1" into a number that can be dialed. "%2". Check the following warning messages: "%3".

Outdialing

1087

UMCore

Warning

LogAlways

An outgoing call to "%1" could not be established. The selected outgoing IP gateway "%2" returned the error: "%3". The caller ID for this call was "%4". For help troubleshooting the SIP response error code that was specified in the event description, contact the vendors who support your IP gateway and IP PBX hardware. You can also run diagnostic tests on your IP gateway or IP PBX hardware to make sure that the devices are operating correctly. More information: "%5"

Outdialing

1173

UMCallData

Information

LogAlways

Call data: "%1"

Outdialing

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