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RPC endpoint registration failed

 

Topic Last Modified: 2007-11-16

The Microsoft Exchange Server 2007 Management Pack for Operations Manager monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.

To learn more about this alert, if you are using Microsoft Operations Manager 2005, do one or more of the following:

  • From the Operator Console, select this alert, and then click the Properties tab. Review the description of the alert that includes the variables specific to your environment.

  • From the Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description. Review the events that have been logged that meet the criteria of this Operations Manager alert.

To learn more about this alert, if you are using System Center Operations Manager 2007, do one or more of the following:

  • From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.

  • From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the events that have been logged that meet the criteria of this Operations Manager alert.

 

Product Name

Exchange

Product Version

8.0 (Exchange Server 2007)

Event ID

9691

Event Source

MSExchangeIS*

Alert Type

Critical Error

MOM Rule Path

Microsoft Exchange Server/Exchange 2007/Mailbox/Information Store

MOM Rule Name

RPC endpoint registration failed.

When Microsoft Exchange starts, it attempts to register the server's remote procedure call (RPC) endpoints on the TCP/IP, RPC/HTTP, and LRPC protocol stacks (if they are supported by the server).

If Exchange fails to register the server's RPC endpoints with the TCP/IP or RPC/HTTP protocols, Error event 9691 is logged and the Exchange store process starts.

If Exchange fails to register the server's RPC endpoints with the LRPC protocol, however, Error event 9691 is logged and the Exchange store process does not start.

Error event 9691 is not logged if a protocol sequence does not exist on the server. For example, failure to register the server's RPC endpoints with the RPC/HTTP protocol does not trigger this Error event if RPC/HTTP is not supported on the server. This Error event should not occur during normal operation.

To resolve this event, inspect the operating system on the server on which the failure occurred as well as the Exchange server.

To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.

To review Exchange Server 2007 event message articles that may not be represented by Exchange 2007 alerts, see the Events and Errors Message Center.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

 
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