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Messaging records management errors and events

 

Applies to: Exchange Server 2010 Service Pack 2 (SP2)

Topic Last Modified: 2013-02-15

Messaging records management (MRM) generates events that you can view in Event Viewer. This allows you to troubleshoot and verify the performance of the Managed Folder Assistant. Event Viewer tracks the following kinds of events in the following order, based on importance:

  1. Error events

  2. Warning events

  3. Informational events

The following tables provide lists of events that you can use to troubleshoot MRM. The logging types include the following:

  • Events labeled as LogAlways are always logged individually.

  • Events labeled as LogPeriodic are logged only once in any five-minute period, not every time they occur. This helps to prevent excessive log entries.

MRM events in the Managed Folder Assistant category

Event ID Category Event type Logging Value or description

10003

Managed Folder Assistant

Error

LogPeriodic

Could not get the server configuration object from Active Directory. <Exception details>. Check for domain controller network connectivity issues or incorrect DNS configuration.

10004

Managed Folder Assistant

Error

LogAlways

The retention policy for folder <folder> in mailbox <mailbox> will not be applied. The managed folder assistant is unable to process managed content setting <content setting> for the managed folder <managed folder>. The RetentionAction is MoveToFolder but a destination folder was not specified. Please specify a destination folder.

10005

Managed Folder Assistant

Error

LogAlways

Retention policy will not be applied to folder <folder> in mailbox <mailbox>. Unable to process Managed Content Setting <content setting> for the Managed Folder <managed folder>. The RetentionAction is MoveToFolder but the destination folder <folder> is the same as the source folder <folder>. Please specify a destination folder that is different from the source folder.

10009

Managed Folder Assistant

Error

LogAlways

The managed folder assistant skipped processing all databases on the local server because it could not read the audit log parameters from Active Directory. It will try again later in the schedule window. Current database: <database>

10010

Managed Folder Assistant

Error

LogAlways

The managed folder assistant skipped processing all databases on the local server because the audit log is enabled but the path to the audit log is missing in Active Directory. It will try again later in the schedule window. Current database: <database>

10011

Managed Folder Assistant

Error

LogAlways

The managed folder assistant could not configure the audit log. It will stop processing the current database: '%1'. It will try again later in the schedule window. Exception details: <details>

10012

Managed Folder Assistant

Error

LogAlways

The managed folder assistant did not write to the audit log. It will stop processing the current database: <database>. It will try to write to the audit log again later in the schedule window. Exception details: <details>

10017

Managed Folder Assistant

Error

LogAlways

An exception occurred in the Managed Folder Assistant while it was processing Mailbox: <mailbox> Folder: Name: <folder name> Id: <folder ID> Item: Ids: <IDs>. Exception: <exception>.

MRM events in the Assistants category

Event ID Category Event type Logging Value or description

9004

Assistants

Warning

LogAlways

Service <service>. <service> failed to process mailbox <mailbox>. The following exception caused the failure: <exception>

9014

Assistants

Warning

LogAlways

Service <service>. Unable to process schedule changes. The following exception caused the failure: <exception>

9017

Assistants

Information

LogAlways

Service <service>. <service> for database <database> is entering a scheduled time window. There are <number> mailboxes to process.

9018

Assistants

Information

LogAlways

Service <service>. <service> for database <database> is exiting a scheduled time window. <number> out of <number> mailboxes were successfully processed. <number> mailboxes were skipped due to errors. <number> mailboxes were processed separately. <number> mailboxes were not processed due to insufficient time.

NoteNote:
The Managed Folder Assistant will resume where it left off the next time it runs.

9019

Assistants

Warning

LogPeriodic

Service <service>. Unable to save progress for <service> on database <database>. (The assistant was unable to save where it stopped so that it could resume there when it restarts.) The following exception caused the failure: <exception>

9020

Assistants

Warning

LogAlways

Service <service>. <assistant name> failed to start for database <database>. The following exception caused the failure: <exception>

9021

Assistants

Information

LogAlways

Service <service>. <service> for database <database> is processing an on-demand request. There are <number> mailboxes to process.

9022

Assistants

Information

LogAlways

Service <service>. <service> for database <database> has finished an on-demand request. <number> out of <number> mailboxes were successfully processed. <number> mailboxes were skipped due to errors.

9023

Assistants

Warning

LogAlways

Service <service>. <service> failed to start time window processing on database <database>. The following exception caused the failure: <exception>

9025

Assistants

Information

LogAlways

Service <service>. <service> skipped <number> mailboxes on database <database>. Mailboxes: <mailboxes>

9026

Assistants

Warning

LogAlways

Service <service>. <service> failed to start on-demand processing on database <database>. The following exception caused the failure: <exception>

9027

Assistants

Error

LogAlways

Service <service>. <service> caused the process to terminate <number> times while processing mailbox <mailbox> on database <database>. This mailbox will no longer be processed in the requested time window or on-demand request. The following exception caused the failure: <exception>

9028

Assistants

Warning

LogAlways

Service <service>. <service> caused the process to terminate <number> times while processing mailbox <mailbox> on database <database>. The following exception caused the failure: <exception>

9033

Assistants

Warning

LogAlways

Service <service>. <service> for database <database> received an on-demand request. However, there are no mailboxes to process.

9034

Assistants

Information

LogAlways

Service <service> halted time based operations for managed folder assistant on database <database>.

9035

Assistants

Warning

LogAlways

Service <service>. <assistant name> was unable to process <number> mailboxes because insufficient time.

9037

Assistants

Error

LogAlways

Service <service>. An exception was encountered while processing a RPC. Method: <method>, Exception: <exception>

 
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