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Responding to alerts

Published: December 16, 2009

Applies To: Forefront Client Security

It is recommended that you research the cause of as many alerts as possible, if not all alerts generated by Client Security. When you view an alert in the MOM Operator console, use the information and URLs provided on the Properties tab to learn about the events triggering the alert. For general guidance about how to resolve the type of alert you're investigating, see the information on the Product Knowledge tab. The Resolutions section on that tab includes a general process to use to resolve the type of alert you're investigating.

This guide also presents information about how to resolve Client Security alerts.

 

Alert title Topic providing alert resolution details

Computer Infected - Failed Response

Working with an infected computer

Computer Infected - Successful Response

Working with an infected computer

Malware On Network - Failed Response

Addressing "Malware On Network" alerts

Malware On Network - Successful Response

Addressing "Malware On Network" alerts

Protection Turned Off

Resolving disabled real-time protection

Re-Infected Computer

Very infected and re-infected computers

Scanning Failed

Resolving scan failures

Security State Assessment Failed

Resolving scan failures

Service Update Failed

Ensuring that updates were deployed

Definition Update Failed

Ensuring that updates were deployed

Very Infected Computer

Very infected and re-infected computers

Malware Outbreak

Addressing "Malware On Network" alerts

Flooding Detected

Responding to flooding detection

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