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About the Windows 2000 Remote Control Client Viewer

Applies To: System Center Configuration Manager 2007, System Center Configuration Manager 2007 R2, System Center Configuration Manager 2007 R3, System Center Configuration Manager 2007 SP1, System Center Configuration Manager 2007 SP2

When you initiate a remote control session on a Windows 2000 client computer, the Remote Control Client Viewer window appears. You can use this window to view and perform work on the client computer.

When the Remote Control Client Viewer window is active, all mouse actions and keystrokes on the computer running the Configuration Manager console are passed to the selected client computer, except for the following key sequences:

  • CTRL+ALT+DELETE

  • CTRL+ESC

  • ALT+TAB

  • ALT+KEY

ImportantImportant
If you are initiating a remote control session with a computer running Windows 2000 the computer must not be running Virtual Machine Additions or you will not be able to control the mouse.

In addition, the start key and the application key on the Configuration Manager console computer (if present) do not pass output to the client computer remote control session.

To allow these key sequences to be passed to client computers, the Remote Control Client Viewer window has a set of icons in the upper right hand corner which can be used to pass various commands through to the client computer and also to see a magnified view of a selected portion of the Remote Control Client Viewer window.

The following commands are available:

 

display task list icon

Simulates clicking the Start button on the client computer.

ALT TAB icon

Simulates the ALT+TAB key sequence on the client computer.

CTRL ALT DEL icon

Simulates the CTRL+ALT+DELETE key sequence on the client computer.

toggle alt key icon

Allows ALT+KEY sequences to be passed to the client computer.

positions display icon

Opens the Area dialog box which you can use to navigate around the remote control window when its area exceeds the area shown in the Remote Control Client Viewer window.

The Configuration Manager console computer inherits the keyboard settings of the selected client computer when the Remote Control Client Viewer window is active. For example, if the selected client computer keyboard has caps lock on, then the Configuration Manager console keyboard will send keystrokes to the client computer with caps lock on.

While a client computer is being controlled, the client computer's keyboard and mouse remain active. Both the administrator using the Remote Control tool and the user at the client see all keystrokes entered from either keyboard. It is possible for both the Configuration Manager 2007 administrator and the user at the client computer to both enter commands simultaneously which could result in an incorrect command being entered. It is therefore important for the Configuration Manager 2007 administrator to communicate with the user at the client computer before the remote control session takes place.

noteNote
If you are remotely controlling a client and a maximized MS-DOS window appears in the Remote Control Client Viewer window, mouse controls do not function. To restore mouse controls, press ALT+ENTER to reduce the size of the MS-DOS window.

The graphics display settings of the computer running the Configuration Manager console affects how the remote client computer is displayed in the Remote Control Client Viewer window. If the computer running the Configuration Manager console has at least the same resolution as the client computer, the remote client computer screen is displayed in the same resolution as the computer running the Configuration Manager console.

If you view the selected client computer display in a sized window, or if the client has a higher resolution video display, the Remote Control Client Viewer window cannot display the client computer's entire desktop. To move the display within the Remote Control Client Viewer window, use the window's scroll bars or use the navigation window.

See Also

For additional information, see Configuration Manager 2007 Information and Support.
To contact the documentation team, email SMSdocs@microsoft.com.
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