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Troubleshooting Mobile Device Management

Applies To: System Center Configuration Manager 2007, System Center Configuration Manager 2007 R2, System Center Configuration Manager 2007 R3, System Center Configuration Manager 2007 SP1, System Center Configuration Manager 2007 SP2

Use the following topics to help troubleshoot issues that may occur with Microsoft System Center Configuration Manager 2007 mobile device management.

In This Section

The following mobile device management troubleshooting information is available.

Mobile Device Management Policy for File Collection Sent to Client Unnecessarily
Describes and provides the resolution for a known issue with file collection from mobile device clients.

Multiple Mobile Devices Show the Same Device ID
Describes and provides the resolution for a known issue with multiple mobile devices showing the same device ID, and interfering with mobile device management.

Mobile Device Clients Connected via ActiveSync or Mobile Device Center Might Have Problems Locating Distribution Points
Describes and provides the resolution for a known issue with connected mobile devices working within protected boundaries.

How to Downgrade the Mobile Device Client From a Newer Client Version
Describes how to install an older version of the mobile device management client.

How to Perform a Mobile Device Client Self-Test
Describes how to perform a mobile device client self-test to determine if the client can communicate with the mobile device management point.

Known Issues for Mobile Device Management
Describes known issues for mobile device management and provides solutions for those issues where applicable.

Troubleshooting Mobile Device Management Using Custom Error Codes
Lists the custom error codes, possible problem and possible solutions for Mobile Device Management.

See Also

For additional information, see Configuration Manager 2007 Information and Support.
To contact the documentation team, email SMSdocs@microsoft.com.
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