Speech Application Reports
Speech Application Reports
Use Speech Application Reports to view analyses of the logging data imported from event trace log (.etl) files to the reports database. Speech Application Reports are based on Microsoft SQL Server Reporting Services. A group of basic reports is provided by default, and there is a straightforward process for creating custom reports.
Common Scenarios
This section presents two common scenarios for using Speech Application Reports.
Analyzing Application Tuning Effectiveness
A system administrator, Owen, has observed some performance bottlenecks and asked the developers to analyze these and make the appropriate changes. Owen stores a set of .etl files to provide baseline data. Now, a month has passed since the resulting upgrade was deployed, and Owen wants to compare current application performance against the baseline. He takes the latest day's database and uses the Server Statistics Report to compare average answering time and average user-perceived latency against the same data for the baseline period to determine how effective the changes were.
Analyzing the Impact of Service Changes
A customer service manager, Susan, has made an addition to a dialogue in her employer's call center application in order to improve productivity and reduce the number of customers who hang up before completing a transaction. She predicts that the addition will result in fewer disconnected calls and more transferred calls, with no increase in average call duration, all of these together indicating an increase in customer self-service. She uses the Call Volume Report to compare these values for a variety of time periods before and after the organizational change occurs, in order to determine the impact of the dialogue enhancement.
Installing Microsoft SQL Server 2000 Reporting Services
For information on obtaining and installing Reporting Services, see the topic How to Obtain Reporting Services on the Microsoft Web site.
For More Information
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Get more information on creating a reports database. |
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Get more information on using the default reports. |
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Get more information on building custom reports. |