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How to Troubleshoot a 5.2.1 NDR When Users Send Messages to a Public Folder

 

Applies to: Exchange Server 2007 SP1, Exchange Server 2007

Topic Last Modified: 2007-08-28

When a Microsoft Exchange Server 2007 user sends an e-mail message to a public folder and the message is not delivered, the user receives a non-delivery report (NDR) that resembles the following:

 

From: Administrator

To: UserName

Subject: Undeliverable: MessageSubject

Sorry, we couldn't deliver your message to the following people or distribution lists. We hope the information below helps you understand what happened. Please read it carefully.

PublicFolderName

There's a problem with the recipient's mailbox. Microsoft Exchange will not attempt to redeliver this e-mail message for you. Please try resending this e-mail message or ask your system administrator for help.

Diagnostic information for administrators:

Generating server: ServerName.example.com

PublicFolderName.example.com

<ExchangeServerName.example.com #5.2.1> #SMTP#

This issue occurs when one of the following two problems exists in your configuration:

  • The access rights for the Anonymous account for that public folder have been set to None. To ensure that users can send e-mail to a mail-enabled public folder, the public folder must have at least the CreateItems access right granted to the Anonymous account. For information about how to manage public folder permissions from Microsoft Outlook 2003, see Outlook folder permissions.

  • The public folder has the "Design in progress" flag set.

This topic explains how to use the Exchange Management Shell and Outlook to correct the 5.2.1 NDR problems that users receive when they send e-mail messages to a mail-enabled public folder.

Before you perform this procedure, be sure to read the topic Configuring Public Folder Permissions.

For more information about permissions, delegating roles, and the rights that are required to administer Exchange 2007, see Permission Considerations.

To perform the following procedure in the release to manufacturing (RTM) version of Exchange 2007, the account you use must be delegated the following:

  • Exchange Server Administrator role and local Administrators group for the target server

To perform the following procedure from Outlook, the account you use must have the Owner permission. For more information about public folder client access permissions, see Configuring Public Folder Permissions.

To perform the following procedure in Exchange 2007 Service Pack 1 (SP1), the account you use must be delegated the following:

  • Exchange Public Folder Administrator role and local Administrators group for the target server

To perform the following procedure from Outlook, the account you use must have the Owner permission. For more information about public folder client access permissions, see Configuring Public Folder Permissions.

  1. Run the following command to determine if the Anonymous user has the CreateItems permission for the public folder named Marketing.

    Get-PublicFolderClientPermission "\Marketing"
    
  2. If the Anonymous user does not have the CreateItems permission, run the following command to grant the CreateItems permission.

    Add-PublicFolderClientPermission -Identity "\Marketing" -User Anonymous -AccessRights CreateItems
    

For detailed syntax and parameter information, see the following topics:

  1. Start Outlook.

  2. In the navigation pane, right-click the public folder, and then click Properties.

  3. Click the Administration tab.

    noteNote:
    The Administration tab appears only if you use an account that has Owner permissions for the public folder.
  4. If the Owners only option is selected under the This folder is available to section, click All users with access permission.

  5. Click OK.

To learn more about public folders, see Understanding Public Folders.

For more information about how to manage public folders, see Managing Public Folders.

 
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