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How Microsoft IT Reduces Costs

Using Microsoft products saves us money. You can too.

In this changing and uncertain economic environment, companies are taking a close look at their discretionary expenditures and ongoing costs. Microsoft is no different. Learn about solutions and best practices Microsoft IT uses to reduce costs and increase productivity.

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Bb687783.arrow_px_down(en-us,TechNet.10).gif Cost Saving Technology

Bb687783.arrow_px_down(en-us,TechNet.10).gif Efficient Collaboration

Bb687783.arrow_px_down(en-us,TechNet.10).gif Effective Solutions

Cost Saving Technology

Microsoft Adopts the Private CloudMicrosoft moves to the Private Cloud by planning, architecting, developing and managing the first Private Cloud solution within the Microsoft datacenter. The combination of shared resources, flexible capacity, charge back, and overall self-service model are all components that make Microsoft’s internal deployment of the Private Cloud so unique.
Developing a Strategy to Simplify Planning and Improve Performance and ReliabilityMSIT developed a "Get Current" strategy to increase adherence to standards within MSIT production environments. By using Microsoft technology, MSIT was able to develop a platform that could be used by all levels of IT leadership to measure and publish compliance and also allowed the creation of predictable planning roadmaps toward achieving business excellence through the optimization of the IT environment and its services.
Cloud Driven IVRMicrosoft Customer Service and Support servers that host IVR applications take more than 200,000 calls a day. Microsoft IT used Windows Azure connected with on-premises telephony technology to increase business capabilities and reduce cost.

Results of the Green IT Datacenter Pilot: Consolidating Data Centers Using Virtualization

In 2009 MSIT proposed a Green IT initiative which included anticipated power consumption savings of up to 66% in its data centers. A pilot effort was kicked off as part of the data center migration in Dublin-Grange Castle datacenter.

Automated Data Quality Checks Using SQL Server and Visual Studio

Microsoft IT’s business intelligence engineering team has reduced its development and testing phases by automating the data quality audits and finding data quality issues earlier in the development cycle than in the past using a metadata-driven, user configurable tool. Learn about the concept and hear directly from the development team how this can apply to you.

Microsoft CIO Tony Scott Talks About Critical Trends Within IT In 2010

Microsoft Chief Information Officer Tony Scott talks about critical trends facing the IT industry in 2010, including cloud computing, virtualization, and the ongoing need to reduce costs and improve efficiency.

How Microsoft Reduces Operational Risk through Business Continuity Management

Business Continuity Management equips Microsoft IT with operational intelligence to enhance their decision making processes, manage risk and gain a competitive advantage in preparation for adverse situations. Microsoft IT implements BCM frameworks within the company to ensure maximum employee safety, continued critical business processes/system availability with the goal of minimizing adverse impacts to Microsoft employees, customers, partners and stakeholders.

DirectAccess is Key to Microsoft IT Remote Access Strategy

Microsoft IT has leveraged DirectAccess as its future in preferred remote access technology. DirectAccess is a new feature in Windows 7 and Window Server 2008 R2. With DirectAccess, users are always connected to the corporate network whenever they are connected to the Internet, and without having to use a VPN. This seamless and ubiquitous access method has resulted both significant end user and business benefits for Microsoft.

Building Windows 7 installation images for multiple audiences

Do you have limited resources to deploy Windows 7 in your organization? Learn how Microsoft IT (MSIT) optimized its enterprise Windows 7 image to maximize end user productivity and provide a seamless client experience. The Windows 7 installation image was configured to meet corporate hardware and software standards. If the installation encountered non-standard hardware or software, the image directly re-routed the user to Windows Update so that they could quickly and easily be up and running.

Virtualization Moves Datacenter Functionality to the Branch Office

Does WAN access cost keep you from providing the datacenter services in branch offices that benefit your corporate users? Learn how Microsoft IT uses Windows Server 2008 R2 to improved performance and availability to branch offices. Services at the branch office level include file and print management, offline folder redirection, operating systems and application distribution, and patch management. This has significantly improved service availability, lowered management costs, and reduced servers.

Windows 7 End User Experience Reduces Support Costs

At Microsoft, the deployment of Windows 7 led to an improved end user support experience, resulting in decreased Helpdesk costs. New diagnostic features, improved software and hardware compatibility, and an investment in self service support content supported an accelerated adoption rate.

Delivering a Comprehensive Self Service Customer Engagement Portal

The Global Foundation Team (GFS) developed a MOSS 2007-based self-service portal to support over 250 internal clients of highly visible external Microsoft properties. The portal provides comprehensive services such as a service offerings catalog, a sign up mechanism, reporting services, and service tracking. Efficient and easy to use, the portal has proven itself to be a competitive asset. It lowers costs to the business and customers by streamlining workflows and speeding development.

Maturing Deployment Methodology Yields Streamlined Windows 7 Deployment

Windows 7 deployment goals have been exceeded and Helpdesk call volume is below anticipated levels. Microsoft IT delivered on a Windows 7 deployment plan that minimized end user disruption. Investments in communications and productivity materials support a prepared end user population.

Virtualization Strategy Provides Tools, Processes, and Compliance Capabilities to Enhance Business Support and Drive Adoption and Identifying Server Candidates for Virtualization

Identifying Server Candidates for Virtualization

By evaluating the performance workloads of the MSIT Managed Servers, Microsoft concluded that 75% or the servers had average utilization rates of <=20%. Even with this underutilization of the deployed servers the total number of servers was growing. By adopting an aggressive RightSizing program Microsoft IT was running 10% of its server workloads on a virtualized platform by the end of June 2007. This virtualization effort produced estimated savings of $9.75 million over the 2 years of the initiative. Microsoft IT is projecting that 25% of servers will be virtualized in 2008 with a goal of 50% of servers virtualized over subsequent years. Microsoft will continue to save on server procurement costs and server provisioning time.

Managing a Global Internal Helpdesk with Outsourcing and Call-Avoidance Techniques

Microsoft IT manages a global internal helpdesk that receives 63,000 contacts per month. Microsoft IT improved the client support experience and productivity while reducing costs by off-shoring and outsourcing the central and desk side helpdesk and developing a number of call avoidance techniques. Microsoft IT reduced 27% of their overall costs by moving 60% of their volume to India over a 3 year time period. With these savings, they invested in call avoidance technologies and processed reducing costs another 20% by eliminating call volumes, for total of 47% of overall costs.

Efficient Collaboration


How Microsoft IT Drives Service, Solution, and Partnership Satisfaction

Learn how Microsoft IT has established a core IT data service that consistently listens to 100,000 employees and 200 internal business partners. The service allows IT functions to leverage analytics from the data to drive improvements and to ensure service, solution, and partnership satisfaction.

SharePoint 2010 Governance and Life Cycle Management

Microsoft IT addresses Microsoft SharePoint data overload challenges through a multipronged approach and provides best practices. Developing and implementing data management policies that address the full data life cycle, from site provisioning to data retention requirements, helped Microsoft IT overcome data expansion and provide a more relevant service to end users.

Consumerization of IT

People want to use their personal devices to work, often outside of core business hours, but also want the flexibility to utilize the same technologies and applications at work that they use on their personal time. This blending of consumer and enterprise technologies is the Consumerization of IT, and it has led many organizations to rethink their business models to promote agility and flexibility for their employees.

How Microsoft IT Implemented an Office of the CIO (OCIO) to Enhance Management Capacity and Business Alignment

Learn how Microsoft IT designed and implemented an Office of the CIO in order to enhance management capacity to better address the diverse business, technical and organizational demands, expectations, and responsibilities that compete for the CIO's attention.

How Microsoft IT Approaches Organizational Change Management

Understand how Microsoft IT created an organizational change management framework to drive an organization wide change management competency around planning, managing and implementing organizational change. By utilizing a structured process and specific set of resources for addressing the impact of change on people, Microsoft IT is able to realize faster change adoption, maintain momentum and its commitments while mitigating the natural resistance to change.

Microsoft CIO Tony Scott Talks About Critical Trends Within IT In 2010

Microsoft Chief Information Officer Tony Scott talks about critical trends facing the IT industry in 2010, including cloud computing, virtualization, and the ongoing need to reduce costs and improve efficiency.

Effective Solutions

Forecasting Process for Worldwide Sales Provides Transparency, Consistency, and EfficiencyEnterprise Business Management System (EBMS) was developed by MSIT and Microsoft Sales. EBMS delivers value to sales headquarters and sales management by standardizing pipeline-based sales forecasting worldwide.

How Microsoft IT is Implementing a Hybrid Messaging Deployment

A hybrid messaging deployment offers the possibility to have some mailboxes located on-premises while others reside in the cloud. Learn how Microsoft IT planned for a hybrid deployment of Microsoft® Office 365 messaging.

Microsoft IT CIO Office Scorecards – Delivering Dashboards from KPI Catalog to the Masses

See a live demo of how Microsoft IT and specifically Office of the CIO is managing and delivering scorecards to the masses at Microsoft using SharePoint, using Excel, PerformancePoint, SQL Server Reporting Services 2008 R2, and other Microsoft BI products. We will showcase and share technical details and best practices on how Microsoft IT has created a solution (as part of EDW strategy) to consolidate various scorecards and KPIs into a single enterprise KPI catalog and a BI portal. Scorecard team delivers integrated scorecards to IT Leadership and a broad hierarchy of reporting levels (from the COO/CIO to individual IT organizations). Learn best practices from years of delivering scorecards to the masses at Microsoft.

Delivering Revenue Reports Faster and Reducing Costs by Automating Business Rules

The Microsoft IT Business Intelligence Engineering organization has created the Business Rules Engine (BRE) tool, which consolidates data from different sources and automates key processes. As a result, internal IT teams can deliver revenue reports much faster and can save millions in expenses.

Enterprise Scale Clickstream Analysis Running on SQL Server 2008 R2 Parallel Data Warehouse

When Microsoft wanted to add clickstream data to the company’s enterprise data warehouse (EDW), it found that only about one-sixteenth of the information could be loaded into the EDW each day. To provide a richer data set, the Microsoft Information Technology (Microsoft IT) group deployed a clickstream data warehouse by using Microsoft® SQL Server® 2008 R2 Parallel Data Warehouse, which supports multiple instances of SQL Server running on separate compute nodes. The company can now load complete clickstream data and has found that queries are processed 30 times faster.

Reducing the Costs of Enterprise Data Warehouse Creation and Data Acquisition

Metadata Driven Extract Transform and Load (METaL) was developed by Microsoft IT to enable the rapid configuration, deployment, and operation of data warehouse applications utilizing evolving Microsoft warehouse technologies such as SQL Server 2008 and SSIS. METaL provides an extensible platform to manage an enterprise warehouse environment. The application enforces enterprise standards, improves developer productivity, reduces the amount of repetitive coding required to implement standard ETL Patterns.

Deploying SQL Server 2008 R2 Parallel Data Warehouse at Microsoft

Microsoft IT is deploying a highly scalable appliance that delivers performance at low cost through massively parallel processing (MPP) to address the needs of its internal global forensic security tool which captures, filters, stores, and queries security events that occur across the Microsoft global corporate network.

How Microsoft IT Implemented an Office of the CIO (OCIO) to Enhance Management Capacity and Business Alignment

Learn how Microsoft IT designed and implemented an Office of the CIO in order to enhance management capacity to better address the diverse business, technical and organizational demands, expectations, and responsibilities that compete for the CIO's attention.

Enterprise Data Warehouse: A Patterns Approach to Data Integration

Microsoft Information Technology (MSIT) uses a set of solution patterns which provide a balance between the need to collect and integrate data for its Enterprise Data Warehouse (EDW) and the need to have immediate, tactical solutions. This approach creates a powerful framework for a single commonly supported infrastructure with high data quality and flexibility.

Deployment Marketing for Business Impact

Understand why, how and what investments Microsoft IT has made and is continuing to make to establish a marketing and communications capability and competency to deliver successful deployments, effective end user change management and increased employee satisfaction.

Data administration of Business Rules Providing A Great Connected Systems Experience

Until recently, data administration in Product Activation systems was a time-consuming, manual process which would take weeks to complete not to mention the development and test resources required to configure the data. The MSIT Product Activation systems team built a solution with innovative use of Microsoft technologies which not only automates the manual processes but also provides quality checks to ensure accuracy and agility.

Using Visual Studio 2008 to Improve Software Development

Over 450 global projects within Microsoft IT are hosted on four Visual Studio 2008 Team Foundation Server (TFS) instances, which are supported by a single operations team. Formerly disparate data sources are now standardized through process templates and a central data source. Collaboration and communication is enhanced by the consolidation of various sites, file shares, and document repositories into a single SharePoint-integrated document store.

Managing the Calendaring and Collaboration Process By Using Exchange Server 2007 Web Services

Developers for event scheduling and recruiting applications found that using Exchange Server Web Services helped them to create leaner and more robust application code, and to enhance calendaring and collaboration functionality while reducing development time for the internal line-of-business (LOB) applications. The new applications are easier to maintain because they are based upon Exchange Web Services, rather than custom code.

Supply Chain Management using BizTalk Server

The Microsoft Xbox360 manufacturing team was able to increase on time deliveries by 20%, reduce inventory by 10% and achieve a first year ROI of 126%. The application development time was reduced by 6 months and this time saving can directly be attributed to the team using BizTalk server and RosettaNet technologies over traditional EDI methods.
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