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• 7x24 Initiative: Driving Productivity at Microsoft
  Published: 08/25/06
  This presentation broadly documents the Microsoft IT 7x24 initiative (7 million hours of user productivity over 24 months) and strategy to date. It conveys how technology and IT operations can promote productivity and time savings back to an internal end user population. The 7x24 Initiative awareness and partnership has translated into specific activities by many IT teams, product teams, and marketing groups to evaluate productivity and to extend awareness.
  PowerPoint Presentation

A - C

• Accelerating Microsoft adCenter with Microsoft SQL Server 2008 Analysis Services
  Published: 08/13/09
  SQL Server 2008 Analysis Services enables adCenter to boost cube processing performance, increase infrastructure flexibility, and ensure higher MDX code quality. Cubes build twice as fast and most queries return with results in 3 seconds or less.
  Technical White Paper

• Achieving High Availability with Exchange Server at Microsoft
  Published: 01/11/05
  Overview of how Microsoft IT used a variety of solutions with Exchange Server 2003, including new server and storage technologies, aggressive service level agreements with weekly performance review meetings, and personnel management, to help achieve 99.99 percent user mailbox availability.
  Technical Solution Brief | PowerPoint Presentation | IT Pro Webcast | WMA | MP3

• Active Directory Federation Services (ADFS)
  Published: 04/20/07 Podcasts added: 9/04/07
  Active Directory Federation Services (ADFS) helps companies extend their authentication infrastructure across enterprise and organizational boundaries. Find out how the engineer who was responsible for the internal deployment of ADFS at Microsoft discuss ways to configure the ADFS components, including the federation server, federation server proxies, ADFS Web agents, and deployment challenges. We look at this real-world deployment of ADFS, explore both the business and technical scenarios that ADFS can help you solve, and describe the challenges you may face.
  IT Pro Webcast | WMA | MP3

• Addressing messaging threats with Forefront Security for Exchange Server
  Published: 02/27/07 IT Pro Webcast added: 04/10/07 Technical White Paper updated: 01/08/09
  In deploying the Exchange 2007-based messaging-protection solution, Microsoft IT used all messaging protection features of the Edge Transport server role and Forefront Security for Exchange Server to block, delete, reject, or quarantine unwanted messages.
  Technical White Paper | PowerPoint Presentation | IT Pro Webcast | WMA | MP3

• An Application Envisioning Proof of Concept Experience with Microsoft Expression Blend
  Published: 10/10/08
  Expression Blend™ is a design program that allows users to quickly create compelling application interfaces for Windows and web applications. The user interface designs created in Expression Blend can be directly associated with development code. As a result, non-technical users can deliver graphical mockups of applications to software developers. Those mockups are then directly ported into the application development process. Program Managers, Analysts, and Business Process Owners within Microsoft IT used the power of this functionality to iteratively refine a proof of concept for a major line of business application. The design concept was repeatedly and easily modified. After this iterative process, developers could immediately begin to build the application from the modified design elements. Microsoft IT determined that it could increase productivity and quality for Program Management, Analysts, and Business Process Owners during the application envisioning phase.
  TDM Webcast

• Architecting the Virtual Application Infrastructure at Microsoft
  Published: 05/20/09 Technical Case Study added: 06/03/09
  Microsoft IT is evaluating Microsoft Application Virtualization 4.5 (App-V) as a method to lower application management life cycle costs and to enhance the end user experience. Join this webcast to learn how App-V 4.5 sequencing, in conjunction with Microsoft System Center Configuration Manager 2007 R2, provides a deployment infrastructure for virtualized rich client applications in an enterprise environment. When planned carefully, the same tools can be used to deploy a virtualized application that would normally deploy a desktop application.
  Technical Case Study | IT Pro Webcast

• Automating the Call-Center Application for Xbox Customer Support
  Published: 08/14/07 PowerPoint Presentation added: 08/21/07
  The Microsoft Xbox product team wanted to improve the experience of the call-center help line for Xbox customers. In addition to increasing the overall level of call-center efficiency, the team wanted to increase the productivity of call-center agents and reduce support costs. Microsoft Information Technology (Microsoft IT), along with a team of internal and external developers, created a customized application built on Microsoft Office Communications Server 2007 Speech Server, Microsoft ASP.NET, Microsoft SQL Server 2005, and Microsoft Visual Studio 2005. This application has already resulted in automated problem resolution, improved call containment, and cost savings.
  Technical Case Study | PowerPoint Presentation

• Backup Process Used with Clustered Exchange Server 2003 Servers at Microsoft
  Published: 05/20/04
  Detailed information on how the Microsoft IT group backs up its clustered Microsoft Exchange Server 2003 mailbox infrastructure by using a modified version of the Backup feature in Microsoft Windows Server 2003. The modifications enable Microsoft IT to increase throughput and back up the data faster, thereby meeting service level agreements (SLAs) despite the very large quantity of data backed up nightly.
  Note on IT

• Best Practices for Deploying Virtual Machines using Hyper-V Virtualization Technology
  Published: 06/28/07 IT Pro Webcast added: 02/26/09 Technical Case Study added: 03/16/09
  Microsoft IT virtually deploys more than 80% of new servers using Windows Server 2008 Hyper-V. To ensure optimal performance, Microsoft IT has developed configuration best practices, based on the application workloads or services being provided by the virtual machines.
  Technical Case Study | IT Pro Webcast | TechNet Radio | WMA | MP3 High | MP3 Low

• Building an Excel Solution Using Visual Studio 2005 Tools for the Microsoft Office System
  Published: 02/01/06 Updated: 2/07/06
  Overview on the creation of an Excel application for accountants and business analysts at Microsoft to create and submit journal entries. The application was created using the Visual Studio 2005 Tools for the Microsoft Office System, resulting in increased developer productivity and ease of use for the end users.
  Technical Case Study | PowerPoint Presentation

• Building Scalable and Secure Identity-Aware Applications
  Published: 05/27/09
  Microsoft IT (MSIT) significantly simplified its Volume Licensing authentication and authorization system. The claims based approach simplifies user access and centralizes authentication. A uniform programming model for accessing enterprise resources is provided. The solution has dramatically increased cost savings, simplified architecture, and enhanced security.
  Technical Case Study

• Building Windows 7 installation images for multiple audiences
  Published: 07/08/09 Article added: 10/02/09
  Do you have limited resources to deploy Windows 7 in your organization? Learn how Microsoft IT (MSIT) optimized its enterprise Windows 7 image to maximize end user productivity and provide a seamless client experience. The Windows 7 installation image was configured to meet corporate hardware and software standards. If the installation encountered non-standard hardware or software, the image directly re-routed the user to Windows Update so that they could quickly and easily be up and running.
  Article | Content Summary | Video

• Centralized Server Virtualization Drives IT Cost Reduction
  Published: 06/08/09 Article added: 10/02/09
  Are you faced with the competing demands of server growth and cost control? Learn how server and application growth at Microsoft has matured to a model where technologies such as virtualization power a centralized and consolidated server and application management system. In addition to reducing costs associated with physical space and power demands, the model improves server and application manageability.
  Article | Content Summary | Video

• Centralizing Access to Enterprise Data by Using the .NET Framework 3.0
  Published: 11/15/06 Updated: 11/21/06
  Description on how the Enterprise Application Services IT group at Microsoft created the Digital Asset Web Services by using Microsoft .NET Framework 3.0 technologies such as Windows Communication Foundation and Windows Workflow Foundation. Microsoft now enjoys more centralized control over its enterprise data, improved auditing and transaction logging, and enhanced security in its IT infrastructure.
  Technical Case Study | PowerPoint Presentation

• Centralizing and Sharing Business Intelligence
  Published: 10/28/09
  Centralizing and sharing business intelligence based on Microsoft Office SharePoint Server 2007 helps Microsoft lower costs, streamline business processes, share business information securely across the entire company, and establish closer relationships with business partners.
  Technical White Paper

• Certificate Migration from Key Management Service and Key Recovery at Microsoft
  Published: 06/29/05
  Detailed discussion on how Microsoft IT dealt with the challenges of migrating encryption certificates originally created in Key Management Service into Windows Server 2003 Certification Authorities. The challenges of recovery of certificates after migration are also addressed.
  Note on IT

• Change Management for Microsoft Operations Manager
  Published: 12/02/04
  Technical discussion on how Microsoft IT manages changes to rules in Microsoft Operations Manager (MOM) 2005 management packs. In MOM 2005, processing rules define monitoring logic. To streamline rule management in MOM management packs, Microsoft IT established a consistent means of tracking and comparing changes to these rules.
  Note on IT

• CIO Scorecard Fosters Strategic Performance Management Culture
  Published: 01/23/09 TDM Webcast added: 02/13/09 Video added: 09/11/09
  Microsoft IT (MS IT) falls under strict corporate scrutiny to demonstrate its business value and return on investment. The CIO Scorecard at Microsoft helps to strategically align the organization with corporate and fiscal objectives, manage organizational performance, and demonstrate the value of IT across the enterprise. The CIO Scorecard has matured to a level that enables, sustains, and drives business strategy execution.
  Business Case Study | TDM Webcast | Content Summary | Video

• Controller Workspace: Connecting With Excel Services in Microsoft Office SharePoint Server 2007
  Published: 04/21/08 Technical Case Study added: 01/08/09
  Describes how Microsoft IT created a centralized user interface platform, called Controller Workspace, that enables users to view reports, key performance indicators (KPIs), and other finance data. Out-of-box features of Microsoft Office 2007 Excel Services in Office SharePoint Server 2007 provide the foundation for the centralized portal.
  Technical Case Study | Content Summary | Demo 300k | Demo 500k

• COREFinance
  Published: 06/04/08
  The COREFinance initiative is the company's desire to change business processes, financial reporting tools, and data governance policies. The aim: provide accurate and timely information, thereby enabling better business decision making. This article describes the reporting problem that inspired the creation of the COREFinance initiative, the desired results, program details, and the processes and tools that are being rolled out within Microsoft to address the problem.
  Article

• Creating a Global Human Resources System Foundation with SharePoint Server 2007
  Published: 07/13/07
  Migration of Human Resources Web's content platform to MOSS 2007 allows faster future development, reduction of 50% custom code resulting in business and IT agility, lower sustenance costs , brings capabilities essential to future state architecture, and aligns with Microsoft IT's global vision for simplification. In the past each application or content site developed its own functionality and process, leading to greater than 20 existing applications and/or sites today that are highly customized. Continuing down this path breeds redundant work as well as convoluted technical architecture. Business benefits are expected to include ROI greater than $10 million over 3 years, 50% custom code reduction, and reduction of 15 custom global HR websites.
  TDM Webcast

• Creating a Single-Sign On Payroll Experience using Active Directory Federations Service
  Published: 11/08/07
  To replace a solution that required separate authentication and did not meet Microsoft security password retrieval policies, Microsoft IT implemented a single-sign on experience for employees to access corporate payroll using Active Directory Federation Services and a third party solution, PingIdentity.
  TDM Webcast

• Creating an Active Directory Site for Exchange Server
  Published: 12/06/04
  Detailed discussion and procedures on how Microsoft IT created a dedicated Active Directory services site to optimize the performance of Exchange Server 2003.
  Note on IT

• Creating Effective Enterprise Portals by Using SharePoint Server 2007
  Published: 01/25/08
  Learn how Microsoft IT built an effective, usable, and maintainable portal based on Office SharePoint Server 2007 rather than relying on a fully custom-developed solution.
  Technical White Paper

D

• Daily Operations with Exchange 2007
  Published: 11/27/2007
  Daily operations improvements using the new GUI and command line interface. Well received by TAP, RDP customers – here is the how IT Pro's can use specific scripts to do their day-to-day tasks more efficiently.
  Technical White Paper | PowerPoint Presentation

• Data administration of Business Rules Providing A Great Connected Systems Experience
  Published: 11/09/09
  Until recently, data administration in Product Activation systems was a time-consuming, manual process which would take weeks to complete not to mention the development and test resources required to configure the data. The MSIT Product Activation systems team built a solution with innovative use of Microsoft technologies which not only automates the manual processes but also provides quality checks to ensure accuracy and agility.
  IT Pro Webcast

• Delivering a Comprehensive Self Service Customer Engagement Portal
  Published: 07/01/09
  The Global Foundation Team (GFS) developed a MOSS 2007-based self-service portal to support over 250 internal clients of highly visible external Microsoft properties. The portal provides comprehensive services such as a service offerings catalog, a sign up mechanism, reporting services, and service tracking. Efficient and easy to use, the portal has proven itself to be a competitive asset. It lowers costs to the business and customers by streamlining workflows and speeding development.
  Content Summary | Video

• Delivering a Premier Windows Vista Experience: Computer-Replacement Project
  Published: 04/21/09
  Microsoft IT and the Windows product group distributed replacement Windows Vista–ready client computers to the Microsoft sales force. By closely managing the effort and following Microsoft best practices, the teams improved user satisfaction and decreased the cost of both deployment and support.
  Technical Case Study

• Delivering Executable Functional Development Specifications Using Windows Workflow Foundation
  Published: 01/27/09
  Describes how Microsoft IT used Windows Workflow Foundation in the Microsoft® .NET Framework 3.0 to establish model-driven development techniques as the foundation of its code development and testing process.
  Business Case Study

• Deploying 10-Terabyte Enterprise Data Warehouse using SQL Server 2008
  Published: 04/21/09
  Microsoft, with more than 60,000 employees worldwide, and with 2006 revenue exceeding U.S. $50 billion, generates a lot of internal data that the company wanted to centralize to provide it with a more integrated view of its customers. To fill this need, Microsoft IT is using the Microsoft Application Platform to create an enterprise data warehouse (EDW) hosted on Microsoft SQL Server 2008 database software, and running on the Windows Server 2008 Enterprise Edition operating system. The EDW, which is already 2.5 terabytes and is expected to exceed 10 terabytes within the first 12 months of deployment, will give the company a better view of its customers. The IT group has found it can use the Backup Compression feature of SQL Server 2008 to gain a 3-to-1 reduction in backup storage space. The company is also enjoying easier data management because of new features in SQL Server 2008.
  Business Case Study

• Deploying a Worldwide Site Consolidation Solution for Exchange Server 2003 at Microsoft
  Published: 08/09/04
  Detailed discussion on how Microsoft IT used Microsoft Exchange Server 2003 and Microsoft Office System 2003 to enable a consolidation of Exchange sites from 75 to just seven worldwide. To accomplish this task, the IT Messaging team gathered and analyzed detailed wide area network (WAN)-level network measurements on a site-by-site basis to determine if consolidation was viable. It then consolidated its mailbox server infrastructure on Windows server clusters using storage area network (SAN) storage enclosures. Follow-up network measurements were taken after each group of sites was migrated to ensure latency and performance requirements were met.
  Technical White Paper | PowerPoint Presentation

• Deploying Active Directory Rights Management Services at Microsoft
  Published: 06/25/09
  At Microsoft, sensitive business information created in Microsoft Office as e-mail or business documents was at risk of being exposed to unauthorized internal or external users. Microsoft IT implemented Active Directory Rights Management Services (AD RMS) so that authors could use Microsoft Office and Microsoft Office SharePoint Server to restrict access to confidential data to only authorized consumers.
  Technical White Paper

• Deploying and Managing PKI inside Microsoft
  Published: 09/05/08 Updated 06/25/09
  Microsoft IT installed a public key infrastructure to implement a security-enhanced communications and remote authentication infrastructure. This enabled the use of S/MIME signatures and encryption, helped secure Web connections by using Secure Sockets Layer or Transport Layer Security, helped ensure the confidentiality of stored data by using Encrypting File System, helped ensure the confidentiality and integrity of transmitted data by using IPsec, and enabled strong network user authentication by using smart cards.
  Technical White Paper

• Deploying Data Protection Manager at Microsoft
  Published: 10/18/05 Updated: 04/17/06
  Discussion on how Microsoft deployed Data Protection Manager to reduce the time and cost associated with backing up critical company data for its 130+ remote sites. Includes comparative data and best practices to consider when moving away from tape backup technology as a primary means of protecting an organizations critical information for remote locations.
  Technical Case Study | IT Pro Webcast

• Deploying Groove Server 2007 and Groove 2007 at Microsoft
  Published: 2/27/07 PowerPoint Presentation added: 2/28/07
  Detailed description of the worldwide Microsoft Office Groove 2007 deployment, which has resulted in a worldwide user base of over 8,000, and a strong and stable hosted and on-site server infrastructure. The Groove 2007 server environment integrates directly with Active Directory, requires little administration, and integrates strongly with Office and SharePoint technologies. Microsoft IT partnered closely with the Groove development team to drive design enhancements back into the product.
  Technical White Paper | PowerPoint Presentation | IT Pro Webcast | WMA | MP3

• Deploying the Live Meeting Service Portal
  Published: 06/05/2008 Technical White Paper added: 09/05/08 Podcasts added: 09/15/08
  Microsoft IT faces many challenges for securing its infrastructure, such as enabling access to partners, employees, vendors, and contingent staff both inside and outside the corporate network. With the rollout of Live Meeting Service Portal, Microsoft IT made changes to the security configuration and developed best practices for deploying any service and Live Meeting in particular. Microsoft IT secured its Web-facing applications by using Live Meeting as a specific example.
  Technical White Paper | IT Pro Webcast | WMA | MP3

• Deploying Microsoft Office Communications Server 2007
  Published: 03/11/08
  By using a phased approach and an isolated pre-production environment, Microsoft IT successfully deployed Office Communications Server 2007 and Office Communicator 2007 to over 85,000 users worldwide. MSIT was able to provide valuable feedback to the product group and help to ensure the product would meet all availability, scalability, and security requirements before RTM.
  Technical White Paper | PowerPoint Presentation

• Deploying Microsoft Operations Manager 2005 at Microsoft
  Published: 11/10/04
  Detailed discussion of how Microsoft IT upgraded its MOM 2000 SP1 infrastructure to MOM 2005. Microsoft IT uses MOM 2005 out-of-the-box to manage 5,600 servers worldwide. They deployed MOM 2005 in half the time required to deploy MOM 2000 SP1. In the process, they've begun to consolidate servers and monitoring staff to reduce TCO. Savings to date include 40 percent reduction in monitoring support staff and over 30 percent reduction in servers.
  Technical White Paper | IT Pro Webcast | WMA | MP3

• Deploying Office Live Communications Server 2005 and Office Communicator 2005 at Microsoft
  Published: 12/5/05
  Detailed discussion of how Microsoft IT deployed Microsoft Office Live Communications Server 2005 and Office Communicator 2005 to provide its employees with a real-time communications and instant messaging solution. The Microsoft installation of Live Communications Server 2005 is redundant, scalable, highly available, capable of operating across multiple forests, and provides encrypted communication with contacts outside the corporate firewall. Office Live Communicator is the enterprise client that supports public IM connectivity, spam over IM control, PC-based call control, and connectivity with Voice over IP and private branch exchange (PBX) networks.
  Technical White Paper | IT Value Card | IT Pro Webcast (Office Live Communications Server 2005) | IT Pro Webcast (Office Communicator 2005)

• Deploying the 2007 Office System at Microsoft
  Published: 2/05/07 PowerPoint Presentation added: 2/12/07
  Deploying the 2007 Microsoft Office system has provided Microsoft IT with the opportunity to test improved deployment tools, which are designed to simplify the enterprise rollout of applications. Microsoft IT discovered that features such as the single build folder and single customization patch resulted in a more efficient deployment solution. This helped to ensure fully-tested deployment scenarios, before the public release of the 2007 Microsoft Office system. These features also extended the productivity-enhancing benefits of Office system applications throughout the company.
  Technical White Paper | PowerPoint Presentation | IT Pro Webcast | TechNet Radio | WMA | MP3

• Deploying Visual Studio 2005 Team Foundation Server As an Enterprise-Wide Service
  Published: 07/28/06 Presentation added: 08/03/06
  By deploying Microsoft Visual Studio 2005 Team Foundation Server as an enterprise-wide service, Microsoft is standardizing methodologies for project management, software development, and software testing. This standardization provides a much more transparent management view into projects and makes complying with statutory reporting requirements much easier.
  Technical Case Study | PowerPoint Presentation

• Deploying Windows 7 Using System Center Configuration Manager 2007 and OSD
  Published: 04/02/09
  Microsoft is the first enterprise organization to use Windows 7 on a large scale, and that includes deployments using the System Center Configuration Manager 2007 Operating System Deployment (OSD) feature. OSD provides administrators with a tool to create images that can be deployed to managed and unmanaged computers. The OSD user interface, and features such as driver management and the User State Migration Tool (USMT), have been significantly enhanced. Join subject matter experts from Microsoft IT as they share best practices. These include complex scenarios such as using OSD with Network Access Protection (NAP).
  IT Pro Webcast

• Deployment of Microsoft Application Virtualization at Microsoft
  Published: 04/09/09 Article added: 04/29/09
  At Microsoft, application provisioning and management is largely a decentralized process. Users rely on time-consuming self-service tasks to obtain and install software. Microsoft Application Virtualization 4.5 (App-V) and System Center Configuration Manager 2007 R2 (Configuration Manager 2007) are helping to address these issues. Users have experienced significantly reduced application compatibility issues when running a number of virtualized applications. In addition, App-V and Configuration Manager 2007 are helping to address inefficiencies related to desktop application packaging, deployment, and security.
  Article | IT Pro Webcast

• Deployment Planning for BitLocker Drive Encryption for Windows Vista
  Published: 09/03/08 Technical Case Study added: 10/02/08 Podcasts added: 11/26/08
  To increase data security on laptop and desktop PCs, the Microsoft Information Security team is deploying functionality within Windows Vista called BitLocker Drive Encryption. BitLocker is a new hardware-enhanced security feature in the Windows Vista Enterprise and Ultimate operating systems that provides better off-line data protection.
  Technical Case Study | TDM Webcast | WMA | MP3

• Desktop Patch Management
  Published: 10/18/04
  Overview description of how Microsoft Information Technology (Microsoft IT) uses Microsoft Systems Management Server (SMS) 2003 to manage the process of distributing applications, to manage hardware and software assets, and to manage the deployment of security updates and other software updates across the enterprise.
  IT Value Card

• Developing A Centralized BI Solution Supporting In-Production Application Monitoring
  Published: 08/13/08
  Microsoft IT used Microsoft Office SharePoint Server 2007 with Excel Services to develop a scorecard which automates service level compliance reporting on internally developed applications, making it faster and easier for IT leaders to make business decisions.
  TechNet Radio

• Developing Line of Business Applications on Windows Mobile 5.0
  Published: 03/13/06
  Overview describing how Microsoft IT created a Windows Mobile device application on the Windows Mobile 5.0 platform that decreases response times in critical customer situations.
  Technical Case Study | PowerPoint Presentation | Content Summary | Video

• DirectAccess is Key to Microsoft IT Remote Access Strategy
  Published: 08/26/09
  Microsoft IT has leveraged DirectAccess as its future in preferred remote access technology. DirectAccess is a new feature in Windows 7 and Window Server 2008 R2. With DirectAccess, users are always connected to the corporate network whenever they are connected to the Internet, and without having to use a VPN. This seamless and ubiquitous access method has resulted both significant end user and business benefits for Microsoft.
  Content Summary | Video

E - F

• Empowering Users with Self-Service Identity and Access Management Solutions: An Overview of Easy ID
  Published: 03/29/06 Updated: 03/31/06
  In-depth description of how Microsoft IT has leveraged MIIS 2003 to empower end users with a self-service Identity and Access Management solution that creates a personalized email address. The solution is simple to use, and provides flexibility for regional naming preferences. At the same time, the solution is robust, spans complexities, and enforces compliance with defined account naming conventions.
  Technical Case Study | PowerPoint Presentation | IT Pro Webcast | WMA | MP3

• Enabling Cross-Forest Identity Management with Microsoft Identity Integration Server 2003
  Published: 05/05/04
  Detailed discussion on Microsoft IT's implementation of Microsoft Identity Integration Server 2003. The deployment of MIIS 2003 automated services and enabled enterprise-wide usage of applications over multiple Active Directory forests. Using MIIS 2003 directory synchronization for cross-forest functionality, plus business logic and authoritative sources to ensure data integrity, Microsoft IT now delivers a consistent cross-forest user experience. Microsoft IT partnered with the MIIS 2003 product development team to develop a comprehensive testing and deployment strategy.
  Technical White Paper | PowerPoint Presentation

• Enabling Information Security through HBI Information Classification
  Published: 04/03/08 Technical Case Study updated: 11/16/09, TDM Webcast added: 11/16/09
  To address growth larger than Information Security's manual inspection and notification processes could keep up with, Assessment and Compliance needed a solution to reduce the number one operational risk, the loss of sensitive information.
  Technical Case Study | TDM Webcast | TDM Webcast | WMA | MP3

• Enhancing Developer Productivity by Using SQL Server 2005
  Published: 11/17/05
  Detailed discussion on SQL Server 2005 common language runtime (CLR) support to increase developer productivity and create a flexible pricing application solution at Microsoft.
  Technical Case Study | PowerPoint Presentation

• Enhancing Productivity by Using Tablet PCs at Microsoft
  Published: 08/05/03 Updated: 01/27/06
  Detailed discussion of the measured productivity gains for employees using a Tablet PC at Microsoft. The study compares results from recent and past surveys to draw specific productivity variance conclusions.
  Technical Case Study

• Ensuring Identity Consistency at Microsoft
  Published: 11/30/05
  Learn about how Microsoft IT developed the AutoConsistency Manager application. AutoConsistency Manager moves Microsoft one step further in the long-term roadmap toward an end-to-end identity management service that is built on Microsoft Identity Integration Server (MIIS) 2003. AutoConsistency Manager connects to multiple identity stores, including the Active Directory directory service. Based on a set of business rules and corporate security account policies, it automatically checks for, resolves, and reports discrepancies in identity information. As a result, identities are always consistent with the authoritative source. AutoConsistency Manager provides a greater oversight of identities across the enterprise and helps improve network security and regulatory compliance.
  Technical Case Study | PowerPoint Presentation

• Enterprise Messaging with Microsoft Exchange Server 2007
  Published: 11/30/06
  This topic illustrates how Microsoft met evolving business needs with the deployment of Microsoft Exchange Server 2007, such as reducing risks associated with spam, improving business agility, and lowering TCO. This topic focuses on business benefits without going into technical details.
  Technical Case Study

• Enterprise Search at Microsoft with Office SharePoint Server 2007
  Published: 01/31/07 PowerPoint Presentation added: 09/20/07
  Like most large companies, Microsoft's intranet contains terabytes of both structured and unstructured content that employees need to find and use on a daily basis. In the past, it has been difficult to bring such diverse content sets together in a single search center experience, but with the recent release of Microsoft Office SharePoint Server 2007 it's possible to allow users to search against different content repositories with just a few clicks. In this webcast see how Microsoft manages its internal enterprise search experience built on MOSS 2007 both on the central corporate portal site and as search service that is consumed by thousands of internal SharePoint sites and 75,000+ employees worldwide.
  Technical White Paper | PowerPoint Presentation | IT Pro Webcast | WMA | MP3 | TDM Webcast | WMA | MP3

• Entertainment and Devices Division at Microsoft Uses SQL Server 2005 for Making Key Decisions
  Published: 06/20/06
  Overview on how the U.S Sales and Marketing group of the Microsoft Entertainment and Devices Division built a business intelligence system using Microsoft SQL Server 2005 and ProClarity presentation software. After implementing the solution, the group was able to make better decisions based on its key performance indicators.
  Technical Case Study | PowerPoint Presentation

• Event Monitoring and Response on the Microsoft Network
  Published: 06/30/06
  Learn how the network security team at Microsoft monitors an extremely complex environment in an effort to proactively detect and prevent security threats and to respond to security events when they occur.
  Technical White Paper | PowerPoint Presentation | IT Pro Webcast | WMA | MP3

• Exchange Configuration and Operations Issues Detected by ExRAP
  Published: 11/30/05
  Learn how administering the Microsoft Exchange Server Risk Assessment and Health Check Program (ExRAP) helps customers to preemptively look for and resolve common issues and overlooked vulnerabilities in their Microsoft Exchange environment.
  Note on IT

• Exchange Hosted Services at Microsoft
  Published: 05/29/2008 Technical Case Study added: 09/03/08 Podcasts added: 09/15/08
  Describes the deployment and lessons learned by MSIT when implementing Exchange Hosted Services. Microsoft deploys and supports thousands of Exchange Server mailboxes for the global organization. All mail delivered to mailboxes on the microsoft.com is first routed through Exchange Hosted Services, a hosted service that filters mail for spam and viruses and enforces corporate email policies "in the cloud" before the mail reaches the Microsoft corporate network.
  Technical Case Study | IT Pro Webcast | WMA | MP3

• Exchange Server 2003 Cluster Configuration Checklist
  Published: 06/10/04
  Discussion of the key configuration settings that should be addressed when running Exchange Server 2003 in a Windows Server 2003 clustered environment. By proactively addressing these issues, administrators can proactively resolve the source of many performance and stability problems experienced with Exchange cluster configurations.
  Note on IT

• Exchange Server 2003 Design and Architecture at Microsoft
  Published: 08/06/03
  Microsoft IT had operated a complex, worldwide messaging infrastructure at Microsoft that used over 100 mailbox servers running in 75 locations worldwide, using a variety of non-scalable hardware configurations. Microsoft IT upgraded to use Exchange Server 2003 on clustered Windows Server 2003 servers attached to Storage Area Network systems. As a result, Microsoft IT consolidated mailbox servers, improved mobile messaging, and enhanced its ability to backup and restore mailbox data to better meet its Service Level Agreements.
  Technical White Paper | PowerPoint Presentation

• Exchange Server 2007 Deployment Checklist
  Published: 10/23/07
  To drive excellence in server deployments, the Exchange Messaging team within the Microsoft Information Technology (Microsoft IT) group relies on checklists to ensure consistency and completeness in carrying out deployment tasks, minimize deployment risks, and save time.
  Technical White Paper

• Exchange Server 2007 Design and Architecture at Microsoft
  Published: 04/03/07 PowerPoint Presentation added: 11/14/07
  Ever wondered how a large enterprise plans and implements design and architecture of its next generation of messaging system? View this content to find out how engineers from the Microsoft IT messaging team will uncover the details on how Exchange 2007 infrastructure was introduced and fully deployed in a 120,000+ mailbox production environment. Topics will include: messaging topology design, hardware planning for various Exchange server roles, Client Access Server and Mobility scenarios, Transport architecture, Mailbox server and storage designs, backup, restore and high availability strategies.
  Technical White Paper | PowerPoint Presentation | IT Pro Webcast | WMA | MP3

• Exchange Server Error -1018
  Published: 10/05/05
  Detailed discussion on the conditions that result in error -1018. It also covers the detection mechanisms that Exchange uses to discover and recover from damage to its database files.
  Technical White Paper | PowerPoint Presentation

• Facilitating Effective Employee Reviews at Microsoft
  Published: 11/21/06 Updated: 12/8/06
  With roughly 180,000 semi-annual reviews to complete each year Microsoft sought to automate more steps in the process in 2006. Using Microsoft Office InfoPath 2007, Microsoft Office SharePoint Server 2007, Microsoft SQL Server™ 2005, and SQL Server 2005 Reporting Services Microsoft developed a clean commitment setting tool. With this new, 100 percent electronic solution, employees are able to create and manage their commitments and align them to their managers' commitments. Employees and managers are also able to make updates throughout the year. The solution provides all of these features while still addressing all security and legal issues. Through this exploration of how Microsoft Does IT we hope you'll benefit from our experience and be able to evaluate if a similar solution might work for your organization.
  Technical White Paper | PowerPoint Presentation | IT Pro Webcast

• Field Readiness Using Microsoft Office PerformancePoint Server 2007
  Published: 12/1/06
  Microsoft implemented the Field Readiness Index (FRI), a Microsoft Office PerformancePoint 2007 based tool to monitor how the Office 2007 sales force prepared for the launch of the new version.
  Business Case Study

• Finance Solutions Group Transforms Financial Management
  Published: 02/04/08
  To produce financial performance reports, the forecast group at Microsoft Corporation relied on Microsoft Office Excel spreadsheets to aggregate financial data from 100 subsidiaries and seven business groups, requiring significant support from IT. To address these concerns, the Finance Solutions Delivery group partnered with the finance IT and data management groups to design a new forecasting solution based on Microsoft Office PerformancePoint Server 2007. As a result, the finance group has achieved timely, accurate data consolidation across the corporation and business users can respond nimbly to ever-changing financial business needs.
  Business Case Study

G -H

• Going 64-Bit with Microsoft Exchange Server 2007
  Published: 11/30/06
  This topic illustrates how Microsoft met evolving business needs with the deployment of Microsoft Exchange Server 2007, such as reducing risks associated with spam, improving business agility, and lowering TCO. The 64-bit platform enables Microsoft IT to keep pace with ever-increasing performance expectations, raise mailbox quotas, lower storage costs, and eliminate tape backups to save additional costs.
  Note on IT | PowerPoint Presentation | IT Pro Webcast | WMA | MP3

• Group Policy Object Infrastructure Management at Microsoft
  Published: 08/01/05 Podcasts added: 11/26/08
  Detailed discussion of how Microsoft IT uses and manages the Group Policy feature of Active Directory. Streamlined management of the Group Policy Object infrastructure has resulted in enhanced consistency of business operations and regulatory compliance, reduced redundancy, and reduced human error.
  Technical White Paper | IT Pro Webcast | WMA | MP3

• Helping Managers Make Better Decisions with ManagePoint
  Published: 09/26/05
  ManagePoint is a centralized intranet-based web application that provides key information about a manager's organization, staffing, expense, and policy compliance. ManagePoint draws from 5 data warehouses and 15 corporate applications providing a single view of all the information that managers need to make better decisions.
  Demonstration | IT Pro Webcast

• High Availability Computing at Microsoft
  Published: 12/09/05
  This value card describes how the Microsoft Corporation Information Technology group (Microsoft IT) is able to achieve high availability for its mission critical systems. Microsoft IT proves the Microsoft Windows Server platform can be successfully used in environments that demand the highest level of availability and high degrees of redundancy.
  IT Value Card

• How Microsoft Automated Employee Performance Reviews
  Published: 11/8/2006
  Join this webcast to learn from the experiences of the Microsoft IT group as they migrated the Microsoft employee review system from a largely manual, paper-based document process to a fully electronic, automated process.
  IT Pro Webcast | WMA | MP3

• How Microsoft Designs the Virtualization Host and Network Infrastructure
  Published: 12/22/08 Technical Case Study added 02/02/09
  At Microsoft, server virtualization has become a primary way to address data center power and space issues, and to rationalize server utilization. Find out how Microsoft IT developed best practices to configure host computers, storage, and network infrastructure in order to optimize virtual machine deployments.
  Technical Case Study | IT Pro Webcast

• How Microsoft Does IT: Evolution of Information Security Strategy at Microsoft
  Published: 05/08/09
  Here is a chance to learn how Microsoft has evolved their security strategy. In this episode of TechNet Radio, Microsoft principal security architect Price Oden talks to Microsoft senior program manager Dan Hitchcock about where Microsoft has been, where they are today, and where the company is headed with security strategy.
  TechNet Radio

• How Microsoft Does IT: System Center Configuration Manager 2007 Client Health Strategies
  Published: 04/02/09
  System Center Configuration Manager 2007 (SCCM) client health concepts and solutions are presented in the context of a 300,000 client environment. Join a SCCM expert from Microsoft IT to learn about his detailed analysis and effective strategies.
  IT Pro Webcast

• How Microsoft Information Security Protects Critical Information Assets
  Published: 01/10/06
  How does the Microsoft Information Technology (IT) team secure a computing environment that has more than 300,000 network devices in 96 countries? This webcast shows how Microsoft Information Security manages security risks by adhering to the following standards: fast, reliable, protected, and secure by design. Learn how we align the Information Security organization with the security life cycle, translating risk into a coherent plan composed of key strategies and tactics. Then take a deeper dive into enhanced auditing and monitoring. We discuss two hot topics, automated vulnerability scans and network-based intrusion detection systems (NIDS). Learn our approach to protecting critical information by monitoring for vulnerabilities, complying with policy, and using NIDS.
  IT Pro Webcast

• How Microsoft IT Approached the Deployment of Microsoft Application Virtualization v4.5 (SoftGrid)
  Published: 05/29/2008
  Discussion about the Microsoft IT implementation of SoftGrid covering the benefits of application virtualization within Microsoft's environment as well as some of the technical limitations of the product from a software deployment perspective.
  TN Radio

• How Microsoft IT Deployed Active Directory Federation Services (ADFS) and Distributed File Replication Services (DFSR)
  Published: 12/13/05
  Active Directory Federation Services (ADFS) is a new component in Microsoft Windows Server 2003 R2 that helps companies to extend their authentication infrastructure across enterprise and organizational boundaries. Come listen to engineers on the Microsoft IT team discuss the challenges and opportunities of designing and deploying an ADFS infrastructure.
  IT Pro Webcast

• How Microsoft IT Deployed Windows Vista Wireless Group Policy
  Published: 03/06/07
  New features in Windows Vista Wireless group policy provided the Microsoft Identity and Access Management (IAM) team with the ability to deploy a group policy object to automatically configure wireless network settings for Windows Vista and Windows XP clients. The team was able to leverage the new interoperability feature to configure wireless network settings for both Windows Vista and Windows XP within a single group policy object in each domain. The enhanced security features allowed the team to block clients from connecting to specific Adhoc networks and configure stronger authentication and encryption methods. In this interview Michael Murphy speaks with Brian Davies about the team's design and deployment methods for the group policy rollout.
  TechNet Radio

• How Microsoft IT Deploys Customer Data Protection Scenarios with DPM
  Published: 06/14/05
  Are you satisfied with the way you're performing branch office backups? Are they as reliable and efficient as you'd like them to be? Join this webcast led by Calvin Keaton, Microsoft Information Technology (IT) operations manager, to learn how Microsoft uses Microsoft System Center Data Protection Manager (DPM) for branch office backup. This webcast will cover details of the Microsoft IT DPM deployment, including the return on investment and total cost of ownership analysis which drove the decision to deploy DPM. It will also include key performance metrics and lessons that Microsoft IT learned during this deployment.
  IT Pro Webcast

• How Microsoft IT Deploys ISA Server 2004 within Microsoft
  Published: 01/21/05
  Are you puzzling over how to make the best use of Microsoft ISA Server 2004 in you organization? Join this Webcast to learn how Microsoft's internal IT organization deploys ISA Server 2004 Enterprise Edition. This presentation describes the four primary implementations of the ISA Proxy/Firewall product. Topics covered include array member placement, function, and monitoring. Learn how Microsoft deals with internal DOS attacks against the proxy arrays and common management issues associated with arrays which span physical locations.
  IT Pro Webcast

• How Microsoft IT Designs and Creates Enterprise Publishing Portals Using Microsoft Office SharePoint Server 2007
  Published: 06/08/09
  Join this session to learn valuable lessons and strategies from the implementation of MOSS 2007 publishing portals at Microsoft. Learn planning and development approaches for rich publishing portals. See customizations and lessons learned in the process of building these flexible, extensible platforms across the Microsoft enterprise. Walk away knowing how to more deeply leverage, customize, and extend native MOSS 2007 functionality.
  IT Pro Webcast

• How Microsoft IT Developed a Business Case for System Center Configuration Manager 2007
  Published: 09/30/08 TechNet Radio added: 12/18/08
  Microsoft IT manages thousands of servers worldwide in a number of countries for a large number of departments and customers. This content provides the business case for MSIT and other customers to deploy System Center Configuration Manager 2007 to reduce Total Cost of Ownership (TCO) and streamline the management of software and hardware assets throughout the organization.
  Article | TechNet Radio

• How Microsoft IT Does 64-bit Computing on Windows
  Published: 08/23/05
  What is the real benefit of 64-bit processing, and does it apply to you? How can you leverage 64-bit capable hardware with the Microsoft Windows Platforms now and in the future? This webcast will help answer these questions at a technology decision-maker and information technology (IT) professional level. We will help you on the path toward leveraging 64-bit computing with Microsoft products. In addition, you will get some insight into Microsoft IT's experience to-date with 64-bit Microsoft Windows Server System products. Microsoft IT will share its vision on how they will utilize 64-bit platforms with the newest Windows operating system and beyond.
  IT Pro Webcast

• How Microsoft IT Does Storage Design In Exchange Scale Up Deployments
  Published: 03/01/05
  This Webcast examines the storage design deployed within Microsoft to support the large-scale clusters utilized for the worldwide Exchange consolidation. Experts from Microsoft IT outline best practices learned during the deployment, and provide methodologies that will help you gain an understanding of what is required to deliver an optimized storage design.
  IT Pro Webcast

• How Microsoft IT Does Threat Modeling
  Published: 04/11/06 IT Pro Webcast added: 04/10/07
  The process of threat modeling is built on a simple principle: To build a feasibly secure system, one must understand all the threats in that system. The challenge, however, is in making threat modeling more accessible to non-specialists. Microsoft has developed a process through which minimal input can produce a feature-rich threat model that identifies a wide range of critical information including contextual threats, trust boundaries, fracture points, attack surfaces, and direct and transitive access control. This webcast describes and demonstrates this threat modeling process, outlines its benefits, and shows how threat modeling fits into the Microsoft Security Development Lifecycle.
  IT Pro Webcast | IT Pro Webcast

• How Microsoft IT Enables High Performance Computing (CCS)
  Published: 04/03/07
  Jeff Kahn, Product Manager, US Windows Server Marketing and Cathy Palmer, Lead Program Manager for HPC System Administration, chat about the market for HPC and Microsoft's new and exciting offering for that market, Compute Cluster Server 2003. Cathy details the steps in setting up a CCS cluster and explains what an Admin has to do to maintain a CCS cluster. They also look at some interesting applications and scenarios for HPC and talk about how Microsoft is focusing on making management and deployment of such systems interoperate with existing enterprise infrastructure.
  TechNet Radio

• How Microsoft IT Implements Exchange 2003 Anti-Spam Technologies
  Published: 01/17/06
  Wouldn't we all like to improve how we manage spam? This webcast presents how Microsoft does just that, providing an overview of anti-spam technology in Microsoft Exchange Server 2003 with Service Pack 2 (SP2) and how the Microsoft Information Technology (IT) department uses these technologies to help control spam. The webcast also provides a complete overview of the anti-spam technologies available in SP2 and explains how the department implements them. Join us to learn best practices, tips, and other useful information for getting the most from the anti-spam technologies in SP2. We conclude with a question and answer session.
  IT Pro Webcast

• How Microsoft IT Implements Exchange Security
  Published: 08/30/05
  Exchange Security Guides provide the best recommendations for running a secure Exchange environment. Tune into this webcast, one of the top-rated breakout sessions (MSG362) from Tech•Ed 2005 in Orlando, Florida, and learn how Microsoft IT applies and manages these recommendations in its Exchange ecosystem. Focusing on specific examples from the internal messaging environment at Microsoft, we discuss a variety of messaging security topics. Topics include email hygiene, securing mobile messaging infrastructure, hardening the Exchange server platform, and securing Exchange communications.
  IT Pro Webcast

• How Microsoft IT Improved Project Portfolio Selection To Drive Business Value
  Published: 08/28/07 Business Case Study added: 02/04/08
  Microsoft Office Project Portfolio Server is a top-down portfolio management solution that Microsoft IT is using to identify, select, and deliver a set of investments that align with IT business strategy. The HR Solutions Delivery team at Microsoft and the HR business piloted the PPS solution and experienced better decision making and savings reduction. The projects selected are on track to deliver significant business impact this fiscal year.
  Business Case Study | TDM Webcast

• How Microsoft IT Leverages SQL Server 2008 SSIS Data Flow Enhancements
  Published: 05/26/2008
  Join this session to learn how SSIS (SQL Server Integration Service) 2008 dataflow engine enhancements have significantly improved the performance of loading, filtering and transforming 1TB of network log data into the ICE data warehouse.
  TechNet Radio

• How Microsoft IT Manages a Service-Oriented Architecture Using Existing Platforms
  Published: 12/06/04
  As enterprises become aware of the benefits of moving to a Service-Oriented Architecture (SOA), they are looking at viable ways to design a solution using existing technologies. This session examines how Microsoft is internally managing its services using current Microsoft technologies while keeping future technologies in mind. Architecture topics covered include access rights management, dynamic service selection, and composition and enforcement of service level agreements. The discussion also covers centralized management, monitoring and reporting, and subscription automation and workflow.
  IT Pro Webcast

• How Microsoft IT Manages Labs Efficiently Through Consolidation
  Published: 06/27/06 IT Pro Webcast added: 07/25/06
  Learn how Microsoft IT centralized its labs and efficiently manages them using Microsoft Virtual Server 2005, Microsoft Systems Management Server 2003, Microsoft Operations Manager 2005 and Microsoft Office Business Scorecard Manager.
  Technical Case Study | PowerPoint Presentation | IT Pro Webcast | WMA | MP3

• How Microsoft IT Manages SharePoint Disaster and Recovery
  Published: 03/21/06
  Get a deep insight into how Microsoft IT protects intellectual property at Microsoft that is stored in Microsoft SharePoint Portal Server. This webcast covers the backup/restore architecture and configuration supporting six terabytes of content stored on SharePoint Portal Servers located in four datacenters around the world. We also cover Microsoft IT processes for recovering single documents, webs, sitecollections, databases, Microsoft Windows SharePoint Service Farms, and SharePoint Portal Server Portals and Farms.
  IT Pro Webcast | WMA | MP3

• How Microsoft IT Manages SharePoint Operations
  Published: 04/18/06
  This presentation tells how Microsoft IT runs the day-to-day operations of Microsoft Windows SharePoint Services and Microsoft SharePoint Portal Server within their SharePoint Products and Technologies infrastructure. Join us to learn how Microsoft IT manages their databases, active/passive storage area network (SAN) based SQL clusters, and several terabytes of content world wide. We share architectural thoughts, designs, and best practices learned from managing one of the largest and fastest growing SharePoint deployments in the world. This webcast covers backup/restore operations, database management, content clean-up, performance measurement, configuration best practices, and growth metrics collections based on SQL Reporting Services.
  IT Pro Webcast | WMA | MP3

• How Microsoft IT Manages the World's Largest Windows SharePoint Services Deployment
  Published 01/31/07 Podcasts added: 02/12/07
  For more than six years, Microsoft IT has been hosting different versions of Microsoft Windows SharePoint Services. Join this webcast to learn about the best practices, processes, and challenges of hosting the newest version of the product concurrently with older versions. Topics we cover in this discussion include operational process, service definitions, and lessons learned from Microsoft IT's experiences in hosting Windows SharePoint Services in a large-scale deployment scenario.
  IT Pro Webcast | WMA | MP3

• How Microsoft IT Manages Vendor Development Projects
  Published 06/08/09
  When managing vendor development projects, lack of metrics, or the dependence on a single metric, can lead to surprises by the project’s end. Learn about the tracking system that Microsoft IT uses to manage software development projects from a client perspective. Agile Cross IT Engineering (AXE) generates telling project metrics from a small amount of provided data. The system provides immediate project feedback, and supports overall project and vendor analysis.
  TDM Webcast

• How Microsoft IT Optimizes Client Security by Using Windows Vista
  Published: 09/27/06 TechNet Radio entry added: 12/7/06
  In an attempt to strengthen the security of data network and data storage, Microsoft IT deployed an early version of Windows that provided improved defenses against the threats of unauthorized access and communications. Join this webcast to find out how they planned it, how they deployed it, what it improved, and what they learned from it.
  Technical White Paper | IT Pro Webcast | WMA | MP3 | TechNet Radio

• How Microsoft IT Scaled Enterprise Services by Standardizing Business Processes and Integrating a Global Tools Platform
  Published 06/08/09
  When the Enterprise Services group committed to more than doubling its business, it realized that its existing processes and tools could not support the projected growth. Join this session to see how Microsoft IT (MSIT) provided a standard set of robust business processes and an integrated global tools platform, using Microsoft Office applications as the interface. The solution reduced core transaction costs and incorporated compliant policies, such as SOX, directly into processes. Tools and processes are integrated, reporting integrity is high, and engagement management is streamlined.
  IT Pro Webcast

• How Microsoft IT Secures Access to Corporate Resources By Using ISA 2006
  Published: 09/25/06
  In this webcast, we explain how Microsoft IT adopted Microsoft Internet Security and Acceleration (ISA) Server 2006 for secure Web publishing as an alternative to remote access. Join this presentation to learn how Microsoft IT's deployment of ISA Server 2006, with its many new features, saves the company millions in hardware and personnel resources.
  IT Pro Webcast

• How Microsoft IT Secures Mobile Devices
  Published: 02/26/08 TDM Webcast added: 03/07/08
  Microsoft IT is empowering the mobile workforce via the deployment of the windows mobile platform. Microsoft IT fully integrates Windows Mobile features and applications, with both established hardware and infrastructure, and future plans support master security policy migrations, such as complete two-factor authentication operations.
  TDM Webcast | TechNet Radio

• How Microsoft IT Simplified the Windows 7 Installation Experience with OSD
  Published: 11/16/09
  Microsoft IT will talk about how they simplified the Windows 7 installation experience by developing a self-service wizard. The wizard can be launched from network boot or run advertised programs in control panel. It uses preflight checks and gives the user the ability to select applications to install. Find out how Microsoft IT will enhance this offering in the future.
  Content Summary | Video

• How Microsoft IT Upgraded a Multi-Terabyte Database from Yukon to Katmai
  Published: 08/20/08
  Learn how Microsoft IT upgraded a 30-terabyte database from SQL Server 2005 to a pre-release version of SQL Server 2008, code named Katmai. The upgrade was part of Microsoft's dogfooding program that ensures that Microsoft becomes its first and best customer by using the product internally before releasing it to the outside world. By dogfooding Katmai, Microsoft was able to flush more bugs out of the product and perform a reality check that the product is actually as good as the product team says it is. Hear how the multi-terabyte database upgrade was planned, tested and implemented without a database backup by following a structured, organized and methodical approach.
  TechNet Radio

• How Microsoft IT Used OSD as Part of the Windows 7 Deployment
  Published: 11/16/09
  Microsoft IT will talk about how they leveraged the Operating System Deployment feature within System Center Configuration Manager to deploy Windows 7 within the Enterprise. Learn how Microsoft IT customized the solution that has been engineered for extensibility and how you can do the same.
  Content Summary | Video

• How Microsoft IT Uses Identity Lifecycle Manager
  Published: 04/05/07
  How does Microsoft take advantage of the next-generation features in Microsoft Identity Lifecycle Manager (ILM) 2007 to enhance identity management? What tools and processes does Microsoft use to manage accounts and comply with Sarbanes-Oxley (SOX) regulations? Find out how Microsoft IT uses ILM and other tools to manage identity and directory services in a large and complex environment.
  IT Pro Webcast

• How Microsoft Measures the Success of Its Disaster Recovery and Business Continuity Solutions
  Published: 03/28/06 TechNet Radio added: 10/20/06
  Does your organization have a disaster recovery and business continuity strategy? If so, how do you measure its effectiveness? Join this webcast to learn about the process Microsoft IT developed for defining requirements for disaster recovery solutions and the metrics designed to measure the health of the recovery program. Find out how Microsoft uses a program development life cycle (PDLC) to determine what to protect, how to protect it, and how to develop and maintain preparedness plans for business continuity in the face of disaster.
  IT Pro Webcast | WMA | MP3 | TechNet Radio

I - L

• Implementing System Center Operations Manager 2007 at Microsoft
  Published: 03/02/07 Technical White Paper and PowerPoint Presentation updated: 02/18/08
  Describes how the Microsoft System Center Operations Manager 2007 (OpsMgr 2007) was implemented to improve Microsoft IT's infrastructure management service offerings. OpsMgr 2007 provides a centralized monitoring infrastructure with increased reliability and granular rights delegation. By implementing OpsMgr 2007, Microsoft IT improved operational efficiency and reduced the cost of IT lifecycle investments.
  Technical White Paper | PowerPoint Presentation | TechNet Radio | IT Pro Webcast | WMA | MP3

• Implementing Visual Studio Team System in the Microsoft OEM Division's IT Center of Excellence
  Published: 08/25/06 Updated: 09/12/06
  This technical case study describes that by deploying Microsoft Visual Studio 2005 Team System, the Microsoft OEM Division's IT Center of Excellence enjoys a fully-integrated software development platform, realizes substantial, measurable savings, and is able to focus more on developing and delivering quality software and less on project administrative tasks.
  Technical Case Study | PowerPoint Presentation

• Implementing Volume Activation 2.0 for Windows Vista and Windows Server 2008
  Published: 05/08/08
  Microsoft introduced Volume Activation 2.0 with Windows Vista and Windows Server 2008. This paper describes how Microsoft IT manages the Volume Activation 2.0 process.
  Technical Case Study

• Implementing Windows Internet Explorer 8 at Microsoft
  Published: 06/18/08
  Microsoft Information Technology (Microsoft IT) worked closely with the Internet Explorer product team to test Windows® Internet Explorer® 8, and is now deploying it across the enterprise. With Internet Explorer 8, Microsoft IT is incorporating new features such as Web Slices to improve end user productivity, maintaining compatibility with older sites, and helping the company prepare for the next wave of modern Web applications.
  Article

• Improve Productivity and Communication Using Office SharePoint Server 2007
  Published: 01/31/07
  Have you ever thought about how much time is lost by your employees because of miscommunication or by the learning curve for a new product, environment, or policy? Join this webcast to get a better understanding of how Microsoft IT is attacking this problem head-on with the built-in features in Microsoft Office SharePoint Server 2007. We describe using a programmatic approach to improving the quality, effectiveness, and timeliness of the communications and content sent to employees. We also examine how tools, support, availability of critical patches, and access to user education resources can help you boost productivity and communication.
  TDM Webcast

• Improved Business Analytics Solution Enables Faster Decision Making
  Published: 05/16/06 Technical Case Study added: 08/29/08
  Microsoft IT discovered how they can meet the diverse requirements of the business and leverage new functionality utilizing the new capabilities in Microsoft Office SharePoint Server® 2007 such as Excel Services and InfoPath Forms as well as SQL Server® 2005 Analysis Services.
  Technical Case Study | IT Pro Webcast | WMA | MP3

• Improving an IT Self-Help Portal User Experience
  Published: 09/19/06
  Want to make the portals in your organization more productive and engaging for your users? Learn how Microsoft improved the user experience, reduced the help desk costs, and published more engaging and timelier information by migrating their IT support portal to SharePoint Server 2007. By migrating, Microsoft saw huge improvements in navigation, customization, and search capabilities. This made the site much more useful to the users on a day-to-day basis. From an operations perspective, the portal has improved content authoring and management with better uptime and response time than ever. All of these benefits were achieved with less development effort than in the past by leveraging the features of SharePoint Server 2007, Office 2007, and Visual Studio 2005.
  Technical Case Study | PowerPoint Presentation

• Improving Data Security by Using Microsoft SQL Server 2005
  Published: 10/21/05
  Detailed discussion describing how Microsoft IT uses SQL Server 2005 to improve data security for its line of business applications. SQL Server 2005 enabled Microsoft IT to implement column-level encryption together with a robust, and yet easy-to-use encryption key management framework.
  Technical White Paper | PowerPoint Presentation | IT Pro Webcast

• Improving IT Efficiency at Microsoft using Virtual Server 2005
  Published: 08/29/05
  Detailed discussion of how Microsoft IT utilized the new capabilities in Virtual Server 2005 to consolidate datacenters to improve IT efficiency, enhance flexibility and reduce the total cost of ownership of company datacenter assets.
  Technical White Paper | PowerPoint Presentation | IT Pro Webcast

• Improving Performance When Converting SAP Data to Unicode at Microsoft
  Published: 10/25/07
  Microsoft relies on SAP AG enterprise resource planning (ERP) products to manage the day-to-day operations of its business. The newer SAP releases require the use of the Unicode codepage. In converting to Unicode, Microsoft IT (MS IT) wanted to cause the least impact to SAP users and interfaces, minimize downtime, and equal pre-conversion SAP system performance. MS IT developed a process that streamlined the conversion process requirements from one week to 22 hours. This process included exporting data through multiple servers, minimizing export and import times, and splitting large tables into as many as 13 packages.
  Note on IT

• Improving Proposal Processes at Microsoft
  Published: 11/09/07 PowerPoint Presentation added: 11/15/07
  Describes how Microsoft's internal InfoWeb site was created as a central portal for key data across a spectrum of areas including products, technology, partners, programs, competition, segments and verticals. The repository, built on Microsoft Office SharePoint Portal Server 2003, supports some 40,000 unique visitors each month and has become an essential resource for employees across the enterprise. Powerful workflow management features in Microsoft Office SharePoint 2007 allow the InfoWeb solution to expand to meet growing requests for an optimized publication and review process with more control over the release and updating of information. Integration with customer relationship management and sales databases, along with business intelligence capabilities, increases the value of this vital tool and the productivity of the employees using it.
  Technical Case Study | PowerPoint Presentation

• Improving Remote Access Using MOF at Microsoft
  Published: 06/10/04
  Detailed discussion of how Microsoft IT managed a period of intense change to its Remote Access infrastructure using Microsoft Operations Framework (MOF). Over a period of two years a small core group of five people revamped the global Remote Access infrastructure. User satisfaction increased, enterprise security was enhanced, and costs were trimmed significantly. MOF benefits and lessons learned, as well as TCO for remote access are detailed.
  Technical White Paper | PowerPoint Presentation

• Improving Security at Microsoft Through Deployment of Windows XP Service Pack 2
  Published: 10/06/04
  Overview of why and how Microsoft IT proactively deployed Windows XP Service Pack 2. Windows XP Service Pack 2 is a critical security release that E74addresses Internet-based security threats.
  Technical Case Study | PowerPoint Presentation | IT Pro Webcast

• Improving Security with Domain Isolation: Microsoft IT implements IP Security (IPsec)
  Published: 06/09/04
  Detailed discussion on how Microsoft IT introduced Domain Isolation to the Microsoft global enterprise network. Part of Microsoft's Embody Trustworthy Computing efforts, the purpose of Domain Isolation is to prevent unauthorized access, both external and internal, to trusted assets. The technology chosen for isolation is Internet Protocol Security (IPsec), a standards-based approach to authenticating network traffic, which can be deployed and managed centrally through the use of Group Policy. The result of these efforts is a secure, segmented network of trusted computers, which Microsoft calls "SecureNet."
  Technical White Paper | PowerPoint Presentation

• Improving the Wireless Network Infrastructure at Microsoft
  Published: 06/09/05 It Pro Webcast added: 10/20/09
  Details how Microsoft deployed the latest in wireless technology in its drive to improve employee productivity and enhanced security. The deployment and testing was also in line with the company's desire to move toward completely wireless office buildings.
  Technical Case Study | IT Pro Webcast

• Information Security at Microsoft Overview
  Published: 02/10/06 Technical White Paper added: 11/19/07
  Discover the best practices and processes Microsoft IT uses to secure its network. Provides a brief overview of the many aspects of network security; including some of the technologies used to protect against viruses, unapproved access attempts and malicious attacks. Describes the threat analysis and business reasons why certain practices and procedures were put into action.
  Technical White Paper | PowerPoint Presentation

• Infrastructure Management at Microsoft
  Published: 08/22/06
  This topic outlines how Microsoft Information Technology centralized its management of IT infrastructure to increase efficiency, reduce operating costs, and provide a high quality of service to its customers. Microsoft IT embraces centralized management through Microsoft System Center technologies, application of the Microsoft Operations Framework (MOF), and use of the Infrastructure Optimization Model.
  Technical Case Study | PowerPoint Presentation | IT Pro Webcast | WMA | MP3

• Infrastructure Optimization at Microsoft
  Published: 07/28/06 Technical Solution Brief updated: 05/03/07
  How do you get your IT shop out of reactive mode? Take a look at the Infrastructure Optimization (IO) Model as it applies to your environment. IO helps companies plan infrastructure growth to realize the full value of IT investments. Find out how Microsoft applies the model to its own corporate infrastructure, focusing on five key capabilities to advance its IT infrastructure within the IO Model.
  Technical Solution Brief | TDM Webcast

• Integrated Software Development at Microsoft Using Visual Studio 2005 Team System
  Published: 09/12/05
  Discussion on how the eBusiness Integration Services IT development group used Microsoft Visual Studio 2005 Team System to tightly integrate the Software Development Life Cycle process within its team environment.
  Technical Case Study | PowerPoint Presentation

• Integrating Mobility into the Enterprise at Microsoft Published: 07/16/07 Updated: 07/27/07
  As the use of mobile devices has surged to over 40,000 users across the Microsoft global workforce, Microsoft Information Technology (Microsoft IT) has developed multiple strategies to manage the rapid growth of mobile devices in the enterprise. These strategies include cost-effective and streamlined procurement for mobile operator services, standardization on one platform while making many devices available to users, support infrastructure enhancements to improve productivity, and the establishment of strong security procedures to help protect corporate intellectual property, critical business data, and other enterprise information.
  Technical Case Study | PowerPoint Presentation | TDM Webcast

• Internet Information Services 7.0 in Windows Server 2008 Provides an Improved Web and Application Platform
  Published: 10/18/07 Technical White Paper added: 04/10/08
  Internet Information Services 7.0 in Windows Server 2008 provides management, security, performance and extensibility improvements when Windows Server 2008 is deployed to host and manage applications and services that run on the server and/or over the Web.
  Technical White Paper | IT Pro Webcast | TechNet Radio | WMA | MP3

• IT as a Strategic Business Asset: How Microsoft IT Does It
  Published: 04/05/07
  At Microsoft, the Microsoft IT group plays a valuable role in adding business value to both internal and external organizations. Microsoft IT is quickly becoming a strategic partner with the overall business of Microsoft for building better products, testing solid solutions, and acting as a role model for other IT environments. Join this session as we define the function Microsoft IT serves within Microsoft and provide insight into how we implement this role to protect digital assets, drive toward a live infrastructure, and adopt powerful frameworks.
  TDM Webcast

• IT Change and Configuration Management
  Published: 06/09/05
  Overview describing how Microsoft IT takes advantage of Microsoft solutions to deploy software and services in the enterprise. Change and configuration management processes and technologies are crucial in delivering the high-availability, dynamic infrastructure that Microsoft relies on to achieve business goals.
  IT Value Card

• IT Operations at Microsoft
  Published: 05/14/04
  Discussion of Microsoft IT delivers integrated IT and trustworthy infrastructure services for line-of-business and Internet applications while at the same time being Microsoft's first and best customer. See first hand how Microsoft IT runs its business on Microsoft solutions and learn about the lessons and best practices that emerge as Microsoft employees "do IT." This presentation lets you in on how Microsoft IT balances the need for agility with the complexity of operating an IT organization with over 8,000 servers spanning more than 300 sites worldwide. Find out how to make centralized operations and monitoring work, provide incentives for server standardization, and respond effectively to incidents that occur within and outside your network.
  PowerPoint Presentation

• Leveraging Software to Reduce Energy Consumption
  Published: 05/02/2009 Article added: 10/08/09
  Faced with data center capacity limitations, soaring server use and increased energy consumption, Microsoft IT (MS IT) organized for and developed an Environmental Sustainability (ES) plan. Aimed at reducing the environmental impact of Microsoft, the ES plan includes the strategy of using software to reduce the energy consumption of software-driven devices.
  Article | Content Summary | Video

• Leveraging Windows Server 2008 for File Serving in Microsoft IT
  Published: 06/11/08
  Microsoft IT deployed Windows Server 2008 to support the File Server workload for 50,000 users. Systems Engineers detail the performance improvements realized from the upgrade-migration and deployment strategies used to gain maximum benefit.
  IT Pro Webcast

• Line of Business Client Application Compatibility Testing at Microsoft
  Published: 11/28/07 Technical White Paper added: 03/18/08
  Provides an overview of the Microsoft IT Application Compatibility Testing Program, which enables Microsoft to smoothly upgrade desktop software and operating systems in its business units and to provide product development teams with feedback from real-world application compatibility testing.
  Technical White Paper | MP3

• Load Balancing an RMS Cluster Using NLB
  Published: 12/06/04
  Detailed procedure on how Microsoft IT uses Network Load Balancing to evenly distribute the work load with its Windows Right Management Services server pair.
  Note on IT

M - N

• Manageability Services at Microsoft
  Published: 04/07/05 Updated: 12/28/06
  Overview of how the Microsoft Manageability Services group operates and changes the global Microsoft Information Technology environment utilizing the Microsoft Operations Framework with Systems Management Server and Microsoft Operations Manager.
  PowerPoint Presentation

• Managing Active Directory at Microsoft
  Published: 07/19/05
  Overview describing how Microsoft Information Technology (MS IT) uses and manages Active Directory features to centrally identify and manage network resources and users. Microsoft IT has developed integrated end-to-end processes and automated solutions to help ensure that Active Directory is stable and complies with security guidelines. This approach has streamlined the running of IT and reduced overhead costs, especially in the areas of life cycle, Group Policy, schemas, and access management.
  IT Value Card | IT Pro Webcast

• Managing a Global Internal Helpdesk with Outsourcing and Call-Avoidance Techniques
  Published: 10/12/07
  Does your organization manage an internal helpdesk? Microsoft IT manages a global internal helpdesk that receives 63,000 contacts per month. To improve the client support experience and productivity while reducing costs Microsoft IT took two approaches: off-shoring and outsourcing the internal helpdesk (including Service Desk and Deskside support), and developing a number of call avoidance techniques. Join this webcast to hear first-hand the benefits and lessons learned from outsourcing, as well as the programmatic approach and high client satisfaction for problem resolution and call reduction through call avoidance techniques.
  TDM Webcast | WMA | MP3

• Managing Exchange Messaging Services by Using Metrics
  Published: 05/22/06 TechNet Radio entry added: 11/10/06
  Managing Exchange Messaging Services by Using Metrics discusses how Microsoft IT improved its messaging services using targeted metrics and process. This topic covers service level agreements (SLAs) and key measures that Messaging IT uses to determine service improvements and related decisions. The topic introduces service reviews and why they are an important component of running a service; includes sample scorecards of weekly and monthly reviews.
  Technical White Paper | PowerPoint Presentation | IT Pro Webcast | TechNet Radio | WMA | MP3

• Managing Fabless Semiconductor Manufacturing by Using Microsoft Dynamics AX
  Published: 03/13/06
  Discussion and video on Microsoft IT's internal experience with Microsoft Dynamics AX. Highlights how the Silicon Operations group at the Microsoft Home and Entertainment Division leveraged Microsoft Dynamics AX to set up fabless semiconductor manufacturing. This brought about a reduction in the cost of producing the Graphics Processing Unit for the Microsoft Xbox 360 video game and entertainment system, and helped to beat the competition to market.
  Technical Case Study | PowerPoint Presentation | Content Summary | Video

• Managing Information Exchange Agreements based on Microsoft Office System Technologies
  Published: 07/18/07
  To help the Microsoft Legal and Corporate Affairs (LCA) team protect the company's intellectual property, Microsoft IT implemented a management solution for Information Exchange Agreements (IEAs). Based on the 2007 Microsoft® Office system, the IEA solution centralizes contract assembly processes and ensures contract consistency across all of Microsoft. This centralization reduces administrative and legal costs that are associated with establishing and managing business relationships across Microsoft subsidiaries.
  Technical Case Study | PowerPoint Presentation

• Managing Internal Documents by Using Microsoft SQL Server 2005
  Published: 01/28/06
  Detailed discussion on how Microsoft IT used the full-text search feature of Microsoft SQL Server 2005 to significantly increase the speed of document indexing and retrieval for the internal document management service at Microsoft.
  Technical Case Study | PowerPoint Presentation

• Managing Line of Business Applications using Microsoft System Center Operations Manager 2007
  Published: 03/19/07
  Describes how business group at Microsoft can now monitor their own applications using the new management packs in System Center Operations Manager (Ops Mgr 2007). IT customers can create their own management packs, set collections, and measure what really matters. Ops Mgr 2007 improves the efficiency of IT operations by enabling configuration management, resource management, upgrades, and automation of operational processes from a system instead of individual application view.
  Technical Solution Brief | PowerPoint Presentation

• Managing Network Access Protection at Microsoft
  Published: 10/08/08 Podcasts added: 11/26/08 Technical White Paper added: 06/24/09
  Network Access Protection (NAP) is a powerful new Windows Server 2008 feature that can help protect networks from malicious software (malware) and other threats. Describes how organizations can use NAP to institute requirements for accessing a network, create policies that check for compliance with those requirements, and update and manage devices that are not in compliance.
  Technical White Paper | IT Pro Webcast | WMA | MP3

• Managing Network Health Using Network Access Protection
  Published: 05/02/07
  Network Access Protection is a powerful new tool available with Windows Longhorn for protecting the network from malware and other threats. Using NAP the administrator can institute requirements for accessing the network, create policies that check for compliance to those requirements, and means to update and manage devices that are not in compliance. Learn how NAP can be used in your network to report on health policy compliance and take action to address identified risks.
  IT Pro Webcast

• Managing Online Software Sales at Microsoft
  Published: 10/06/03
  Discussion on how Microsoft created an application called Order Management (OM)--based on Microsoft technology--to provide an organization-wide e-commerce standard. OM can provide a Microsoft group with a complete e-commerce Web site in as little as three business days.
  Technical Case Study | PowerPoint Presentation

• Managing SharePoint Products and Technologies Performance at Microsoft
  Published: 02/08/05
  Detailed discussion of how Microsoft deployed Windows SharePoint Services and Microsoft Office SharePoint Portal Server 2003 to create an integrated enterprise-wide portal and team collaboration solution. This Note on IT describes Microsoft IT's post-deployment experience managing the performance of this large SharePoint Products and Technologies environment, their lessons learned and the best practices.
  Note on IT | IT Pro Webcast | IT Pro Webcast

• Managing the Calendaring and Collaboration Process By Using Exchange Server 2007 Web Services
  Published: 10/23/07 PowerPoint Presentation added: 01/16/08
  Two distinct groups at Microsoft have the challenging task of scheduling thousands of people for speaking engagements or for job interviews each year. Understand how Microsoft used Exchange Server 2007 Web Services to automate a near real-time solution to create integrated communication and collaboration; one that can display multiple meetings and multiple presenters per meeting; within its own enterprise using an improved development toolset that offers better functionality than previously available from Microsoft.
  Technical Case Study | PowerPoint Presentation

• Master Data Management at Microsoft - Microsoft Individual and Organization
  Published: 06/11/08 Technical Case Study added: 08/04/08 PowerPoint Presentation added: 08/04/08 Podcasts added: 09/15/08
  Microsoft IT is developing a system-of-record for key customer information, but also as a metadirectory, holding references to customer data in other business applications helping Microsoft realize over $200 million in revenue and cost savings.
  IT Pro Webcast | Technical Case Study | PowerPoint Presentation | WMA | MP3

• Maturing Deployment Methodology Yields Streamlined Windows 7 Deployment
  Published: 07/01/09 Article added: 10/20/09
  Windows 7 deployment goals have been exceeded and Helpdesk call volume is below anticipated levels. Microsoft IT delivered on a Windows 7 deployment plan that minimized end user disruption. Investments in communications and productivity materials support a prepared end user population.
  Article | Content Summary | Video

• Messaging Backup and Restore at Microsoft
  Published: 06/15/03
  Overview of Microsoft IT's two-stage backup and restore solution. Through a combination of Exchange Server 2003, the Windows Server System, third-party SAN technology, and faster hardware, Microsoft IT created a clustered design with two-stage backups that enabled a greater level of flexibility to back up and restore data when needed, but which had minimal impact on users. This solution enabled server consolidation by hosting many more mailboxes per server--from 1,500 to 2,700 for the regional design, and from 3,000 to 4,000 for the headquarters design. These benefits, in turn, enabled the consolidation of many smaller regional mailbox servers by more than 75 percent, which reduced operational costs.
  Technical Case Study | PowerPoint Presentation

• Messaging Hygiene at Microsoft
  Published: 01/25/05 IT Pro Webcast added: 08/23/06
  Detailed discussion on how Microsoft IT manages the large quantities of unwanted e-mail (a.k.a. spam) and malware-infected messages in its inbound Internet e-mail traffic. This discussion includes how Microsoft IT uses Microsoft Exchange Server 2003 technologies, Microsoft Office Outlook 2003, and third-party solutions to both reduce the quantity of spam routed through the corporate messaging infrastructure by filtering at the gateway layer and then remove the threats in remaining messages posed by viruses, worms, and their common distribution vectors, such as file attachments.
  Technical White Paper | PowerPoint Presentation | IT Value Card | IT Pro Webcast | WMA | MP3

• Microsoft Active Directory Federation Services
  Published: 12/08/05
  This card describes how the Microsoft Corporation Information Technology group (Microsoft IT) uses Microsoft Windows Server 2003 R2 Active Directory Federation Services (ADFS) to provide a single sign-on (SSO) experience for users accessing the cross-domain resources of eCompanyStore, which operates the Microsoft online and physical company stores.
  IT Value Card

• Microsoft Application Virtualization: Sequencing Applications for Deployment at Microsoft
  Published: 05/20/09
  Application Virtualization (App-V) sequencing consists of application categorization, package engineering, and dependency management. Thoughtful sequencing maintains the performance and functionality of virtual applications, resulting in a positive end user experience. This content provides an introduction to the tasks and standards that Microsoft considers when sequencing applications.
  Technical Case Study

• Microsoft Australia Uses RoundTable to Improve Productivity, Save Costs, and Reduce Carbon Footprint
  Published: 10/01/08
  Microsoft Office Live Meeting and Microsoft RoundTable have enabled managers to avoid costly travel expenses and yet still attend important quarterly meetings. By using these collaboration products, Microsoft Australia saved travel costs and time, improved productivity, and reduced greenhouse gas emissions.
  Article

• Microsoft BizTalk Accelerator for SWIFT: Harnessing the Power of SWIFT for Enterprise Financial Messaging
  Published: 04/03/07
  This content details how Microsoft implemented Microsoft BizTalk Server 2006 and the Microsoft BizTalk Accelerator for SWIFT to adopt a single standard method for financial communication through a security-enhanced IP financial network.
  Technical Solution Brief | PowerPoint Presentation

• Microsoft Builds a Green Campus to Save Costs and Reduce Carbon Footprint
  Published: 08/31/09
  Microsoft incorporated environmental sustainability into the construction and operation of an expanded campus in China. The project is expected to provide a return on investment in terms of cost savings, cost avoidance, and strategic value.
  Technical Case Study

• Microsoft China Research and Development Group Implements Virtualization
  Published: 08/13/09
  Microsoft China invested heavily into virtualization in one of its largest departments in an effort to reduce operating costs and to contribute to its environmental sustainability initiatives.
  Technical Case Study

• Microsoft Consolidated Business Intelligence Portal Lowers Costs
  Published: 08/11/09
  A single, consolidated business intelligence portal helps Microsoft streamline business processes and lower costs. Users can share business information securely across the enterprise, and can view and organize reports with ease.
  Content Summary | Video

• Microsoft Distributed File System
  Published: 12/08/05
  This card describes how the Microsoft Corporation Information Technology group (Microsoft IT) uses Microsoft Windows Server 2003 R2 Distributed File System (DFS), which contains new state-of-the-art replication, management, and compression technologies that ensure the efficient use of bandwidth. DFS includes a rich set of technologies, including DFS Namespaces, DFS Replication (DFS-R), and Remote Differential Compression (RDC).
  IT Value Card | IT Pro Webcast | WMA | MP3

• Microsoft Dynamics CRM in Microsoft OEM
  Published: 09/16/08
  The Microsoft OEM division has developed an implementation of Microsoft Dynamics CRM to reduce the Non-Value Add Activities of the OEM Sales and Marketing teams. The goal of the program was to reduce by 30% these Non-Value Add activities.
  Article

• Microsoft File Server Resource Manager
  Published: 12/09/05
  The Microsoft Corporation Information Technology group uses Microsoft Windows Server 2003 R2 File Server Resource Manager as a centralized tool for managing file servers located in branch offices around the world. File Server Resource Manager is a suite of tools that allows administrators to understand, control, and manage the quantity and types of data stored on their servers.
  IT Value Card

• Microsoft Improves Access to Customer Data with New Smart Client Solution
  Published: 06/09/05
  Multimedia presentation of the Customer Explorer tool, built as an add-in to Microsoft Office Outlook 2003, to give field sales personnel easy access to Siebel and other sources of customer data in a familiar application. Customer Explorer improves data access and ability to update information quickly and easily.
  Content Summary | Demonstration | IT Pro Webcast

• Microsoft IT Attack and Penetration Testing Team
  Published: 12/06/04
  Attack and penetration testing is a set of techniques and methodologies to test compliance to security policies, and to detect previously unknown vulnerabilities. The overall goal is to limit the points of exposure and to restrict the ability of unknown attackers to gain entry. However, developing an effective attack and penetration testing team presents unique management challenges. This discussion gives some best practice advice and lessons learned from the Microsoft IT experience building and operating an internal attack and penetration testing team.
  Technical Solution Brief | PowerPoint Presentation

• Microsoft IT Business Case for the Global Sales Experience, Powered by Microsoft Dynamics CRM
  Published: 07/21/09 TDM Webcast added: 09/25/09
  Microsoft IT created a compelling business case for the design and deployment of a user-centered Global Sales Experience platform based on Microsoft Dynamics CRM. This platform improves the efficiency and effectiveness of the sales and marketing workforce while reducing total cost of ownership of sales force automation.
  Business Case Study | TDM Webcast

• Microsoft IT Deployment of System Center Data Protection Manager 2007
  Published: 10/17/07 Technical Case Study added: 11/29/07
  Microsoft System Center Data Protection Manager 2007 (DPM) optimizes and speeds disk-based backup and recovery, delivers consistent data protection, and increases an IT organization's operational efficiencies. Data Protection Manager 2007 delivers business value, Integrated Archive Support and Native Application Support for Exchange, SQL database, file server protection and restoration, reporting functionality, and scalability.
  Technical Case Study | IT Pro Webcast | WMA | MP3

• Microsoft IT Design Patterns used to Deliver Agile Business Intelligence Solutions for Microsoft Executives
  Published: 11/19/08
  Find out how Microsoft IT overcame data disparity, security, and manageability challenges to deliver an executive-level Business Intelligence (BI) reporting solution. By using and extending Microsoft SQL Server 2008 and Analysis Services, several disparate solutions were eliminated, costs were reduced by $2M per year, and a common Key Performance Indicator (KPI) and metrics catalog that supports multiple presentation formats was provided.
  IT Pro Webcast

• Microsoft IT Designs Re-Usable MOSS 2007 Solution Building Blocks for Microsoft Internal Portals
  Published: 11/19/08
  Learn how Microsoft IT designs re-usable MOSS 2007 solution building blocks for Microsoft internal portals. Includes lessons learned in solving business problems with MOSS 2007, how Microsoft IT manages deployments and the development process.
  IT Pro Webcast

• Microsoft IT Streamlines Regulatory Compliance
  Published: 02/17/09
  Learn how Microsoft IT uses a holistic approach to address the ever-increasing complexity of regulatory compliance. This continually evolving system combines different regulatory frameworks into a single overarching process, and uses standardized tools to test similar controls. By combining tools and using a clearly defined role-based accountability model, Microsoft IT streamlines business processes, reduces duplication of effort, and makes business units more operationally efficient.
  Technical Case Study

• Microsoft IT Strengthens Security with Data Loss Prevention
  Published: 11/16/09
  With information residing in a multitude of places, enterprises face growing risks of inadvertent or malicious leaks. The integration of Active Directory Rights Management Services into RSA Data Loss Prevention products provides a very effective solution for Microsoft IT to locate and protect sensitive data.
  TDM Webcast

• Microsoft IT's Top 10 SQL Server 2008 Features
  Published: 08/19/09
  Today, more than 4,700 Microsoft® SQL Server® 2008 instances with about 100,000 databases on dedicated hosts support 1,300 applications across several teams in Microsoft Information Technology (Microsoft IT). Because it has deployed SQL Server 2008 since early beta, Microsoft IT has had time to assess and report the top 10 features of the product in its environment. Read a short description of each feature and how Microsoft IT is taking advantage of it.
  Article

• Microsoft Leverages Microsoft Dynamics AX to Manufacture Software Media
  Published: 07/07/06
  Video on Microsoft IT's internal experience with Microsoft Dynamics AX. The video highlights how Microsoft Operations Puerto Rico set up an end to end supply chain management system that will scale the operation from production 20 million CDs to 80 Million CD and DVDs.
  Content Summary | Video | Video (ZIP File)

• Microsoft Office SharePoint Server 2007 Hosting
  Published: 05/22/07 PowerPoint Presentation added: 05/25/07
  This technical white paper details the deployment of Office SharePoint Server 2007 within Microsoft, including the benefits and lessons learned, which may be helpful to other enterprises considering a large-scale implementation of Office SharePoint Server 2007.
  Technical White Paper | PowerPoint Presentation | IT Pro Webcast | TechNet Radio | WMA | MP3

• Microsoft Operations Framework: Improving the Way IT Organizations Handle IT Issues
  Published: 06/03/05
  Video testimonies from Microsoft IT employees on the value and benefits obtained from the deployment of the Microsoft Operations Framework (MOF). Discusses the initial challenges and dramatic changes that took place as the framework was implemented.
  Content Summary | Video

• Microsoft Operations Manager 2005 Custom Management Pack Development at Microsoft
  Published: 03/22/05
  Technical discussion on the process that Microsoft IT uses to plan, develop, and deploy Microsoft Operations Manager (MOM) management packs for internal line of business (LOB) applications. Microsoft IT uses MOM to monitor the health of its infrastructure and applications. Microsoft develops and deploys custom MOM management packs for each of about 400 critical internal LOB applications.
  Note on IT | IT Pro Webcast

• Microsoft Web Enterprise Portal
  Published: 02/02/04
  Discussion of how Microsoft's Knowledge Network Group updated the MSWeb intranet home page to use the centrally hosted portal infrastructure provided by Microsoft IT. This paper describes the business benefits that motivated the deployment, the planning and prioritization process, implementation, lessons learned, and best practices.
  Technical White Paper | PowerPoint Presentation

• Microsoft.com Moves to x64 Version of Windows
  Published: 02/09/06
  Technical discussion describing how the Microsoft.com operations team became an early adopter of a 64-bit version of Windows Server 2003, greatly increasing virtual memory allocations among other benefits.
  Technical White Paper

• Microsoft.com Standard Server Configurations
  Published: 02/17/06
  Describes in detail how the Microsoft.com operations team defines standard server configurations, and automates server deployment and updates to ensure consistency.
  Note on IT

• Migrating from SharePoint 2003 to SharePoint Server 2007
  Published: 11/18/08
  Detailed discussion of Microsoft IT's upgrade and migration from Microsoft Office SharePoint 2003 to Microsoft Office SharePoint Server 2007.
  TechNet Radio

• Mobile Messaging at Microsoft: Improving Security, Manageability, and User Experience
  Published: 06/07/06 IT Pro Webcast added: 07/18/06
  Detailed discussion describing how Microsoft IT uses Exchange Server 2003 SP2 and Windows Mobile 5.0 with the Messaging and Security Feature Pack to improve how it does mobile messaging. By using these new technologies Microsoft IT was able to manage mobile devices more easily, better secure mobile devices, and enable end users to take advantage of a more richer mobile messaging experience.
  Technical Case Study | PowerPoint Presentation | IT Pro Webcast | WMA | MP3

• Monitoring and Troubleshooting Microsoft.com
  Published: 02/09/06
  Detailed description on how Microsoft uses a combination of Microsoft technologies and an independent, global third-party monitoring service to identify server assets, analyze server configuration, and monitor server performance within the data center.
  Technical Case Study

• Monitoring Exchange Server 2003 at Microsoft
  Published: 06/30/03
  Overview of how Microsoft IT uses the Microsoft Operations Manager (MOM) Management Pack for Exchange Server 2003 to manage the messaging environment. Best practices and lessons learned from Microsoft IT early adopter experience are detailed.
  Technical Solution Brief | PowerPoint Presentation

• Moving to BizTalk Server 2006
  Published: 04/07/06 Content Summary and Video Added: 06/06/06
  Overview of how Microsoft IT used BizTalk Server 2006 to begin consolidating its four disparate BizTalk Server environments on one standard platform. As a result, Microsoft IT achieved 99.999 percent availability in its BizTalk Server 2006 environment, even during periods of scheduled maintenance.
  Technical White Paper | PowerPoint Presentation

• Moving to SQL Server 2005 at Microsoft
  Published: 11/02/05
  Discussion on how Microsoft it moved its line-of-business applications to SQL Server 2005. Additionally, this paper also discusses a number of details and best practices that Microsoft adopted to move its applications on SQL Server 2005 that may help other organizations successfully plan and roll out SQL Server 2005.
  Technical White Paper | PowerPoint Presentation

• MS IT Business Strategies for Adopting New Technology
  Published: 10/20/08
  Using Microsoft SQL Server and Visual Studio Team Foundation as examples, this topic describes the business strategies and processes that Microsoft IT uses to adopt new technology.
  Article

• MS IT Enterprise SharePoint Performance and Optimization
  Published: 09/10/08
  After deploying Microsoft Office SharePoint Server 2007 in the corporate production environment, Microsoft IT noticed performance issues, especially long page render times, and spikes in disk I/O and CPU utilization. By working to discover root causes, Microsoft IT identified areas of opportunity for performance optimization, including the back-end SQL Server storage subsystem, and front-end IIS servers.
  Technical White Paper

• MS Reports Platform for End-User Reporting and Analysis
  Published: 04/19/05
  Overview of how Microsoft extended Microsoft Office Excel 2003 functionality and used Web services to access discrete backend SQL Server databases. The new MS Reports reporting platform supports multiple Microsoft teams that require reporting by allowing end users to quickly consume and analyze data, using familiar tools and interfaces, without understanding the data sources and systems.
  Technical Case Study | PowerPoint Presentation | IT Pro Webcast

• New Storage Designs for Exchange Server 2007 in Microsoft IT
  Published: 12/10/07 Technical White Paper added: 04/07/08 PowerPoint Presentation added: 05/05/08
  Exchange Server 2007 enables large accounts to replace SAN with DAS solutions and still maintain high availability standards. With 64 bit and lower IOPS, customers have the ability to go for lower cost storage technology. CCR enables high-availability with DAS. Disk-based backup solutions can enable IT organizations to eliminate tape backups and achieve associated cost savings.
  Technical White Paper | PowerPoint Presentation | IT Pro Webcast | WMA | MP3

O - S

• Optimizing Application Platform Infrastructure to Advance Business
  Published: 12/12/06
  Using the Application Platform Infrastructure Optimization (APIO) model from Microsoft, IT organizations can help drive business forward by quickly delivering connected, flexible, and secure applications. This is especially important for IT managers, who are responsible for developing new applications and managing the network infrastructure. Join this webcast to learn how Microsoft applies the concept of APIO to advance business with IT solutions that enable: flexible user experience, business intelligence; service-oriented architecture, business process; data management and application development.
  TDM Webcast

• Optimizing Bandwidth at Microsoft
  Published: 08/10/04
  To successfully manage wide area network demand and escalating operating costs at Microsoft, Microsoft IT assembled a small, dedicated team, tasked with identifying and implementing ways to improve engineering, operating, and management efficiencies for overall bandwidth consumption. Their goals were to increase network efficiency by 12 percent and reduce costs by nine percent. Through strategies such as the rigorous auditing of existing bandwidth usage, and more accurate forecasting of future bandwidth needs, existing capacity was utilized more efficiently and costs reduced.
  Technical Solution Brief | PowerPoint Presentation | IT Pro Webcast

• Optimizing Business Productivity Infrastructure to Fuel Business Growth
  Published: 11/8/06
  The Business Productivity Infrastructure Optimization (BPIO) model helps companies build business productivity infrastructure to fuel business growth and transform their IT infrastructure into a strategic asset. People drive business outcomes, but companies are challenged to achieve higher information worker productivity and effectiveness, while minimizing the cost and complexity of IT infrastructure. This is especially challenging for IT managers, who keep the IT infrastructure running while planning for company growth over the long term. In this webcast, we describe how the industry-based BPIO model can help IT managers accomplish both. We provide an overview of the BPIO model, and illustrate how Microsoft IT applied the BPIO model and benefited from the increased business productivity.
  TDM Webcast

• Optimizing Client Security by Using Windows Vista
  Published: 07/18/06 Updated: 05/08/07
  Learn how Microsoft IT deployed an early version of Windows Vista to strengthen the security of the data network and data storage, and to provide improved defenses against the threats of unauthorized access and communications
  Technical White Paper | PowerPoint Presentation | IT Pro Webcast | TechNet Radio | WMA | MP3

• Optimizing Network Traffic with the Next Generation TCP/IP Stack
  Published: 02/16/07 Podcasts added: 04/12/07
  Describes the new TCP/IP protocol suite, known as the Next Generation TCP/IP stack, included in Windows Vista, Windows SQL 2005, and Windows Longhorn. The stack is a complete redesign of TCP/IP functionality for both Internet Protocol version 4 (IPv4) and Internet Protocol version 6 (IPv6) that meets the connectivity and performance needs of today's varied networking environments and technologies.
  IT Pro Webcast | WMA | MP3

• Optimizing Storage Management at Microsoft
  Published: 02/07/06
  Detailed discussion on how the Storage Utility Operations team improved storage utilization and total cost of ownership at Microsoft.
  Technical Case Study | IT Pro Webcast | WMA | MP3

• Overview of SQL Server 2005 at Microsoft
  Published 01/23/06
  Overview of the business value that Microsoft IT realized by deploying SQL Server 2005.
  IT Value Card

• Patch Management as a Service at Microsoft
  Published: 07/09/08
  Successful security update management is crucial to maintaining computer security at any organization. Join this webcast to hear Microsoft IT's experience managing patching with over 330,000 devices in a challenging environment. Microsoft IT will share approach, timeline, technology, testing, reporting, and the future as Microsoft IT continues to improve its processes and implements the latest products to provide better and more efficient patching solutions.
  TDM Webcast | WMA | MP3

• Physical Security at Microsoft: Taking Advantage of Strategic IT Convergence
  Published: 09/05/07 TechNet Radio added: 01/02/08 Technical White Paper updated: 10/09/09 Content Summary added: 07/31/2008 Video added: 07/31/2008
  Through the strategic deployment of security systems, the Global Security team is improving the way it protects Microsoft assets, information, and employees. By aligning physical security drivers and IT delivery mechanisms, the team can produce an environment where physical security and IT complement each other rather than compete with each other.
  Technical White Paper | IT Pro Webcast | WMA | MP3 | TechNet Radio | Content Summary | Video 500k | Video 764k

• Planning and Deploying Microsoft Office Professional Edition 2003
  Published: 08/05/03
  Detailed discussion of how Microsoft IT partnered with the Office, Exchange, Windows, and SharePoint product development teams to develop a testing and deployment strategy that delivered Microsoft Office Professional Edition 2003 to nearly 70,000 computers within the corporation. The testing strategy, which utilized a large, carefully configured control group of several thousand users, has led to a robust product that has been rigorously tested in a real world environment. The deployment validated key productivity and functionality enhancements in Microsoft Office Professional Edition 2003 products, dependent Line of Business applications, and related products such as Microsoft Exchange Server 2003, Microsoft Office SharePoint Portal Server 2003, and Microsoft Windows Server 2003. Best practices from the deployment are detailed.
  Technical White Paper | PowerPoint Presentation

• Planning the Windows Vista Deployment at Microsoft
  Published: 07/18/06 Podcasts added: 04/02/07
  Describes how Microsoft IT facilitated the deployment of Windows Vista with careful pre-deployment planning including establishing clear goals shared with other organizations, such as the Windows Development organization, end-user training, extensive application compatibility testing, and a variety of deployment paths for users to choose from.
  Technical White Paper | PowerPoint Presentation | IT Pro Webcast | WMA | MP3

• Portal Solution Makes Microsoft Virtual Team Viable
  Published: 07/25/03
  Discussion of how the Microsoft Business Framework team created a Microsoft Office SharePoint Portal Server solution to organize new Microsoft Windows SharePoint Services team sites. The portal and team sites help team members work together despite geographic separation and different work cultures. Because Microsoft IT hosts the solution, the team can focus on their core business projects rather than on maintaining hardware and software. Efficiencies from enterprise hosting also save Microsoft over 50 percent of the hardware cost for an independent SharePoint Portal Server solution.
  Technical Case Study | PowerPoint Presentation

• Preparing to Deploy Windows Vista and the 2007 Office System at Microsoft
  Published: 12/1/06 Updated: 12/12/06
  Description of how Microsoft IT prepared for the deployment of Windows Vista and the 2007 Microsoft Office system to tens of thousands of Microsoft desktop computers, worldwide. Deployment pre-planning enabled deployment while minimizing costs, reducing disruption to normal business activities, and maximizing productivity gains made possible through Windows Vista's new features and functions.
  Technical Solution Brief | PowerPoint Presentation

• Product Integration Yields Insightful Network Reporting
  Published: 05/11/09 PowerPoint Presentation added: 5/28/09
  To better support its network environment, Microsoft IT (MSIT) integrated EMC Smarts into its management environment. At Microsoft, EMC Smarts reports events directly into System Center Operations Manager 2007. As a result, issues are frequently addressed before users are even aware of them. The streamlined solution allows network support staff to transition away from a reactive support model. Instead, they can focus proactively on long-term management.
  Technical Case Study | PowerPoint Presentation

• Protecting Removable Storage Devices at Microsoft
  Published: 05/02/2009
  BitLocker to Go, a feature native to Windows 7, extends full volume encryption to USB devices. Microsoft IT took advantage of centralized management features, such as Group Policy enforcement of BitLocker protection on removable drives. At the same time, end users are provided multiple options for access, such as a strong password, smart card, or domain user credentials.
  Content Summary | Video

• Providing Security for Corporate Resources at Microsoft by Using ISA Server 2004
  Published: 01/30/06
  Detailed discussion on how Microsoft configures ISA Server 2004 with Service Pack 2 to protect corporate resources while providing employees access to the internet and remote access to its corporate network.
  Technical Solution Brief

• Providing Security for the Network Perimeter at Microsoft
  Published: 02/28/06
  Describes how Microsoft improves operational efficiency and productivity for security-enhanced and well-managed infrastructure through the deployment of Microsoft Windows Server 2003, the Active Directory directory service, Public Key Infrastructure (PKI), certification authority (CA), Microsoft Internet Security and Acceleration (ISA) Server 2004, and Microsoft Exchange Server 2003 with Intelligent Message Filter.
  IT Value Card

• Providing Security for Web Applications and Infrastructure: Best Practices for Managing Security Risks
  Published: 12/12/06 Podcasts added: 04/24/07 Updated: 05/08/08
  Organizations across the globe face unique challenges in enhancing security for Web applications and their IT infrastructures. Issues such as improper Web server configuration, weak authentication policies, and invalidated Web requests can lead to unauthorized user access and potential attacks. The Microsoft Windows Live team provides services to millions of customers each month for e-mail, mobile devices, personalized Web spaces, and search queries. The Windows Live security team shares their best practices - from platform and network security to incident management, including prescriptive guidance to help organizations secure confidential information assets, sensitive customer information, and network data.
  Technical White Paper | PowerPoint Presentation | IT Pro Webcast | WMA | MP3

• Rapid Deployment of Applications on the Microsoft Extranet
  Published: 11/07/08 TDM Webcast added: 02/02/09 PowerPoint added 07/01/09
  RXP Security is a high-performance, scalable, security-enhanced, adaptable framework for deploying applications on the Microsoft extranet. Its centralized, shared platform eliminates the need for building custom authentication and authorization components into individual applications.
  Technical White Paper | PowerPoint Presentation | TDM Webcast

• Reducing IT Overhead with Windows Server 2008 Storage Features
  Published: 08/02/07
  To learn about the new and improved storage features join this IT Manager webcast about Windows Server 2008. The new storage features in Windows Server 2008, including Failover Clustering, Disk Management, Server Backup, and Storage Explorer, were designed to improve the storage infrastructure to help administrators maximize control and availability of the storage services they provide to users.
  TDM Webcast

• Relationship Management at Microsoft
  Published: 06/16/09
  Microsoft wants to build and sustain more mutually productive and satisfying relationships with its customers. To fulfill this goal, the Relationship Experience Division (RXD) of Microsoft Information Technology (Microsoft IT) is developing new business systems, online experiences, and common platforms. These global solutions, which are available anytime, will help satisfy customers’ desires for a more consistent, personal, and private customer experience. In turn, Microsoft will benefit by cultivating a deeper understanding of its customers’ needs for products and support services.
  Article

• Scorecards Provide a Foundation for Business Performance Management at Microsoft
  Published: 12/06/05 Note on IT added: 05/04/06
  Learn about how Microsoft IT integrates Microsoft Office Business Scorecard Manager 2005 into its business performance management system, making IT performance information easy to find and deliver, clearly associated with supporting contextual data, and shared across the enterprise. Using scorecards to monitor performance against objectives while facilitating accountability, Microsoft IT enhances the quality of business strategy execution and demonstrates the value of IT across the enterprise.
  Technical Case Study | PowerPoint Presentation | Note on IT | IT Pro Webcast

• Secure Application Development Best Practices
  Published: 04/09/08 Podcasts added: 07/09/08
  Most security vulnerabilities exist at the application layer, not the network layer. Microsoft IT's ACE team has developed best practices for securing applications and shares the process, lifecycle, and approach they take in reviewing applications for security compliance.
  TDM Webcast | WMA | MP3

• Securing Business Workflows and Networks for Partners
  Published: 03/19/09 Webcast added: 04/02/09
  In designing the corporate extranet, Microsoft took advantage of its own technologies to provide a level of information and access that facilitates vital partner relationships and collaboration without jeopardizing security.
  Technical White Paper | IT Pro Webcast

• Securing Customer and Partner Data with Windows Vista BitLocker
  Published: 05/02/2009
  Committed to protecting customer and partner data, Microsoft chose to enable full volume encryption for its mobile workforce. Cost considerations were factored when choosing Windows Vista BitLocker as the native encryption method for primary and secondary data. The feature is easy to use, integrates into the Active Directory management infrastructure, and enables data restoration through escrow keys.
  Content Summary | Video

• Securing the Client Desktop using Forefront Client
  Published: 02/19/08 PowerPoint Presentation added: 02/25/08 Podcasts added 07/09/08 Technical White Paper added: 03/18/09
  Microsoft IT details the planning, deployment, and ongoing management of the largest current deployment of Forefront Client Security with a supported node population of 40,000.
  Technical White Paper | PowerPoint Presentation | IT Pro Webcast | WMA | MP3

• Securing the IT Environment at Microsoft
  Published: 06/15/04
  Detailed discussion of the strategy that Microsoft IT developed to ensure that all computers connected to the corporate network comply with a minimum level of security updates and secure configurations. Microsoft IT found that the single biggest improvement to security from implementing the security compliance management strategy came from developing a sustained, repeatable process for managing vulnerabilities. By having a predefined process, Microsoft IT was able to move from a reactive state of continually dealing with small emergencies to a proactive state of mitigating vulnerabilities as part of a day-to-day process.
  Technical White Paper | PowerPoint Presentation

• Securing the Microsoft Desktop Environment using Patch Management
  Published: 02/23/09
  In an enterprise organization such as Microsoft, it's mission critical to maintain a secure environment by keeping client computers up to date with the latest software and security updates. In large environments, automating the management of this environment as much as possible is a significant goal. Learn how Microsoft achieves this goal using Microsoft® System Center Configuration Manager 2007 to manage its own environment of more than 255,000 computers worldwide.
  Article

• Securing the Network with Windows Server 2008
  Published: 03/14/08 Technical White Paper, PowerPoint Presentation added: 05/09/08, Podcasts added: 05/26/08
  Microsoft IT discusses the next generation of networking features in Windows Server 2008 and the network security solution scenarios these features enable.
  IT Pro Webcast | MP3 | WMA | Technical White Paper | PowerPoint Presentation

• Security Enhancements for Remote Access at Microsoft
  Published: 03/29/05
  Detailed discussion of how Microsoft IT significantly improved the security of its corporate network remote access solution using the latest generation of Microsoft products, such Windows XP Professional, Windows Server 2003, Internet Authentication Service, Internet Security Accelerator 2004, Microsoft Operations Manager 2005, SQL Server 2000, Public Key Infrastructure & Certificate Services, and Connection Manager. The solution deployed, called Secure Remote User (SRU), enabled Microsoft IT to manage specific remote desktop configurations, ensuring that all established security requirements are met when remote users access corporate network resources. SRU contributes to reducing the external attack surface of the Microsoft corporate network, thereby better protecting its intellectual property.
  Technical White Paper | PowerPoint Presentation | IT Pro Webcast | WMA | MP3

• Security Monitoring and Investigations on the Microsoft Corporate Network
  Published: 02/13/09
  The Microsoft Corporate Network is one of the world's largest, most prominent networks and attracts intrusion attempts from malicious users and malicious software. Learn how Microsoft IT monitors network security, responds to intrusion attempts and policy violations, and conducts computer forensic investigations.
  TDM Webcast

• Server and Data Center Consolidation: Microsoft IT Enhances Cost Savings, Availability, and Performance
  Published: 09/09/04
  Overview of the Microsoft IT server and data center consolidation effort, which has resulted in a 40 percent overall spending reduction and a 54 percent site reduction. To achieve the consolidation, a site taxonomy and a system of Minimum Performance Levels (MPLs) were developed. These provide a holistic set of office building and data center definitions and levels of services available at each site, delivering appropriate and consistent IT service levels throughout the enterprise. Internet Connected Offices now provide an effective remote computing environment for serverless offices of up to 150 employees. Servers were consolidated into data centers, and extraneous servers were removed. Server management was centralized, and new operations practices and procedures were instituted.
  Technical Solution Brief | PowerPoint Presentation | IT Pro Webcast | IT Value Card

• Server Security Patch Management at Microsoft
  Published: 10/12/04
  Detailed discussion on how the Microsoft IT group manages server security patching. Details on internal processes, tools, and Systems Management Server 2003 features are given. Also included are the best practices and lessons learned for patch management, including security patch management for servers based on the internal Microsoft IT early adopter experience.
  Technical White Paper | PowerPoint Presentation | IT Value Card

• Service Management at Microsoft IT
  Published: 08/26/08
  Service management is critical for IT services to be strategically valuable to Microsoft and its core business. The IT Service Management Office was formed to define and drive a consistent strategy through governance and standardization, innovation, performance measurement, client insight, and continuous improvement.
  Business Case Study

• Single Instance Storage in Microsoft Windows Storage Server 2003 R2
  Published: 02/12/08
  Describes how Microsoft deployed the Single Instance Storage (SIS) feature of Microsoft Windows Storage Server 2003 R2 to automatically identify and manage duplicate files to reduce storage needs. SIS has allowed Microsoft IT to reduce storage by 25 to 40 percent, depending upon the type of content stored, across more than 200 servers.
  Technical White Paper

• Single Portal Serves Personalized Content to a Global Audience
  Published: 04/15/05
  Overview of how Microsoft used out-of-the-box Microsoft technology to consolidate five sales-oriented portals into one portal that would deliver content relevant to each user. Microsoft chose a simple solution to its complex challenge. The results were faster and better informed decision-making, reduced costs of building and owning a portal, and enhanced operational effectiveness.
  Technical Case Study | PowerPoint Presentation

• Smart Card Deployment at Microsoft
  Published: 09/05/08
  Describes how Microsoft IT took advantage of its existing Microsoft Windows Server infrastructure, including its private Public Key Infrastructure, to deploy Smart Cards to employees needing remote network access to substantially increase the strength of its network security.
  Technical White Paper

• Solutions Delivery Focus Smoothes Planning, Strengthens Ties
  Published: 02/18/08
  The charter of the HR SD team is to partner with HR, understand the business processes and systems that support each of the group's business drivers, and deliver technology solutions that help HR succeed. Since its inception, the HR SD has been able to create an integrated, holistic view of all the applications relevant to HR, simplify and streamline many of the solutions, and improve Microsoft employees' experience with HR tools. This content discusses the success of and key learnings from the Microsoft HR SD team.
  Article

• SQL Server 2005 Database Operations at Microsoft
  Published: 04/10/06
  Overview on how the Microsoft IT Platform Services team provides cost-effective, world-class global database operations around the clock by using Microsoft SQL Server 2005 technologies and tools, Microsoft Operations Manager (MOM) 2005 running on Microsoft Windows Server 2003, and business processes based on the Microsoft Operations Framework.
  Technical Solution Brief | PowerPoint Presentation

• SQL Server 2005 Powers Global Forensic Data Security Tool
  Published: 05/24/07 PowerPoint Presentation added: 11/19/07
  The Microsoft Information Security team uses an internal tool called Information Security Consolidated Event Management (ICE) version 3.0 to gather forensic data from more than 85 proxy servers around the world. Powered by Microsoft SQL Server 2005, this 27-terabyte data management system collects different types of global evidence, such as inbound and outbound e-mail traffic, log-on events, and Web browsing, into a single database. Join this session to learn how ICE 3.0 provides rapid security analysis and queries, robust proxy performance analysis, and extensive troubleshooting functionality. We discuss how table-level partitions allow event processing and database loading without affecting the ongoing query activities and analysis work of security forensics engineers. Storage area networks (SAN) manage enterprise storage for ICE 3.0, and the service maintains an uptime of nearly 99.9%. A controller application dynamically launches multiple instances of Microsoft SQL Server Integration Services (SSIS), which seamlessly responds to changes in the volume of incoming evidence. This tool was redesigned in 2006 using SQL Server 2005. Join us for a closer look at how this SQL Server upgrade enhanced the data feed process and query response time, expanded the data retention period, and reduced manual data loading and data validations.
  Technical White Paper | PowerPoint Presentation | IT Pro Webcast | TechNet Radio | WMA | MP3

• SQL Server Consolidation at Microsoft
  Published: 03/04/09 IT Pro Webcast added: 03/19/09 PowerPoint Presentation added: 04/02/09
  With more than 4,700 Microsoft® SQL Server® instances in operation, Microsoft Information Technology (MS IT) sought to reduce operational and capital expenses through server consolidation and multi-tenancy. The SQL Utility service facilitates this effort. The SQL Utility service and related server consolidation efforts contribute to environmental sustainability, more efficient utilization, and improved quality of service.
  Technical White Paper | IT Pro Webcast | PowerPoint Presentation

• Streamlined, Customized Workflow Demonstrates Power and Flexibility of Development Platform
  Published: 12/18/07 PowerPoint Presentation added: 01/02/08
  Using the power and flexibility of the 2007 Microsoft Office system, a handful of developers were able to develop an Office Business Application (OBA) that streamlines financial workflows and reporting, in only about 45 days. The OBA connects over 140 activities, provides a calendar-view of workflow, and integrates the workflow within a familiar UI.
  Technical Case Study | PowerPoint Presentation

• Streamlined PC Procurement Improves Productivity While Controlling Costs
  Published: 05/02/2009 Article added: 10/20/09
  Do you manage a PC procurement system? Learn how Microsoft IT closely manages the PC configurations available to its employees. Specific computer procurement guidelines allow Microsoft employees to easily purchase supported PCs. In turn, providing a limited set of supported PC configurations enables the corporation to improve application compatibility, hardware compatibility and provide an improved user experience.
  Article | Content Summary | Video

• Streamlined SAP Unicode Conversion Process Minimizes User Impact and Enhances Import/Export Performance
  Published: 08/02/07 Podcasts added: 09/24/07
  Microsoft, like many large organizations, relies on SAP AG enterprise resource planning (ERP) products to manage the day-to-day operations of its business. Newer SAP releases require the use of the Unicode codepage. In converting to Unicode, Microsoft IT (MS IT) wanted to cause the least impact to SAP users and interfaces, minimize downtime, and equal pre-conversion SAP system performance. MS IT developed a process that streamlined the conversion process requirements from one week to 22 hours. Of those 22 hours, only 15 were required for the actual conversion process. This process included exporting data through multiple servers, minimizing export and import times, and splitting large tables into as many as 13 packages. As a result, critical import and export times improved. Additionally, SQL Server 2005 log space requirements were minimized during data imports.
  IT Pro Webcast | WMA | MP3

• Structured Active Directory Schema Management at Microsoft
  Published: 06/19/08 Technical White Paper added: 08/08/2008 Podcasts added: 09/15/08
  Details Microsoft IT's Active Directory schema change management process. Schema changes are frequent at Microsoft, and require a structured workflow to ensure a consistent, smooth, and successful implementation. The change process that Microsoft IT institutionalized establishes clear standards, expectations, and timelines. The change process mitigates risks and helps to optimize results. The structured workflow normalizes schema changes. It provides clear responsibilities to all involved parties, eliminates schema change issues early in the process, and enables timely, optimized results.
  Technical White Paper | IT Pro Webcast | WMA | MP3

• Supply Chain Management Platform Supports Seamless Partner Collaboration
  Published: 06/25/09
  The Entertainment and Devices (E&D) division leverages a complex supply chain of over 300 partners, suppliers, and distributors. Supporting the E&D business model requires a secure, easy, and scalable infrastructure to collaborate with multiple companies. Microsoft Office SharePoint Server 2007 provides the technology platform for E&D's global supply network. The platform incorporates Business Intelligence solutions, workflows, and support for legacy solutions. It enables accurate decision making based on timely and trustworthy information, and supports seamless collaboration with business partners. Standardization and the reuse of existing information technology investments reduce complexity.
  Technical Case Study

• Supply Chain Management using BizTalk Server
  Published: 07/27/05
  Overview of how Microsoft IT used BizTalk Server and RosettaNet Accelerator to manage its supply chain. As a result, Microsoft IT expects a 126 percent return on investment and 50 percent reduction in development time.
  Content Summary | Video

• Systems Management Server 2003: Desktop Patch Management at Microsoft
  Published: 01/28/04
  Detailed discussion on how Microsoft IT uses SMS 2003 to manage the process of deploying critical security updates and critical Microsoft Office System software updates to desktop computers. Microsoft IT turned to SMS 2003 to manage the application deployment process, improve hardware and software asset management, and to manage the deployment of security and software updates across the enterprise.
  Technical White Paper | PowerPoint Presentation

T -Z

• Team and Enterprise Collaboration Platform
  Published: 08/08/03
  Discussion of collaboration at Microsoft and the centrally hosted collaboration platform Microsoft IT deployed. The platform provides central content storage, end-to-end support, site life cycle management, and IT cost savings.
  Technical Solution Brief | PowerPoint Presentation

• Trustworthy Messaging at Microsoft
  Published: 04/12/05
  Microsoft needed to use e-mail for transmitting business-sensitive data but was concerned about security and data privacy. Microsoft's internal IT group deployed a solution they called trustworthy messaging, offering both senders and recipients three levels of protection for their data. These solutions were based on applying Secure Multipurpose Internet Mail Extensions (S/MIME) digital signatures, S/MIME encryption, and/or rights management policies.
  Technical Solution Brief | PowerPoint Presentation | IT Pro Webcast

• Unified Communications Delivers a Scalable, Consolidated, and Manageable Communication Experience
  Published: 08/26/09
  Unified Communications at Microsoft supports over 40,000 users. Multiple communications tools such as e-mail, Instant Messaging, voice mail, voice, and presence are delivered in a unified experience which is available anywhere. Because multiple and disparate communication systems have been consolidated and in sourced onto a single solution, the ability to manage and measure the environment is enhanced.
  Content Summary | Video

• Unified Communications Improves Business Outcomes, Lowers Costs, and Enhances Environmental Sustainability
  Published: 02/04/09
  Microsoft IT used a business value framework developed by Forrester Research to more precisely measure the overall business impact and the return on investment of unified communications at Microsoft. The analysis showed that the UC solution was generating an ROI of 240 percent by enabling employees to save more than $212 million annually. The outcome and continued use of the analysis methodology justify further investments in UC technology.
  Business Case Study

• Upgrading a 6.5-Terabyte SAP ERP SQL Server Database to Support Microsoft Worldwide Operations
  Published: 04/21/09
  Microsoft runs its worldwide operations on SAP ERP. With 92,000 employees and operations in 89 countries, the largest software company in the world has plenty of data to track, running some 19 million SAP transactions a month against its 6.5-terabyte database.
  Business Case Study

• Using ASP.NET 2.0 to Streamline Web Application Development
  Published: 03/15/06
  Overview of how Microsoft IT leveraged ASP.NET 2.0 master pages to increase developmental efficiency and enforce a standard appearance among Web applications for the Microsoft HR department.
  Technical Case Study | PowerPoint Presentation

• Using DirectAccess to Provide Secure Access to Corporate Resources from Anywhere
  Published: 05/13/09 TDM Webcast added: 07/07/2009
  Although broadband services and Wi-Fi have dramatically improved, the connectivity experience for remote corporate users remains largely unchanged. Microsoft is leveraging the DirectAccess feature in Windows 7 and Windows Server 2008 R2 to allow seamless remote access to corporate applications and data for its employees. The solution, which only requires Internet connectivity and credentials, reduces costs by leveraging the Internet as a transport mechanism. It also provides a compelling user experience, enables unified access architecture, and offers strong host based security.
  Technical Case Study | TDM Webcast

• Using Exchange Server 2007 for Unified Messaging and Fax
  Published: 04/10/07 PowerPoint Presentation added: 08/02/07
  How can you best implement the Unified Messaging (UM) features of Exchange Server 2007? Microsoft IT uses the UM features of Exchange Server 2007 to integrate voice messaging with the internal e-mail messaging environment. This content will detail the technical implementation and deployment strategy for deploying Exchange 2007 Unified Messaging features in the Microsoft enterprise messaging environment as well as answer the following questions: What is Unified Messaging and why is it a compelling service offering for Microsoft employees? What are the typical features and functions that have been deployed? What design issues do my IT specialists need to be aware of when planning to integrate Exchange Server 2007 with an existing PBX infrastructure?
  Technical White Paper | PowerPoint Presentation | IT Pro Webcast | WMA | MP3

• Using Local Policies to Solve Complex System Center Configuration Manager 2007 Client Challenges
  Published: 04/02/09
  Any organization can have special-case scenarios where some clients must be managed differently. For example, software distributions or agent cycles may require special scheduling options. You might not want to use a separate site for large-scale client settings testing. Some clients may have special inventory reporting requirements. All of this, and more, is enabled by using local policies on designated clients. The solutions are often complex, and require scripting skills. However, solutions for complex special-case scenarios are possible.
  IT Pro Webcast

• Using Microsoft Visual Studio Team Foundation to Improve IT Processes
  Published:09/22/08
  Describes MSIT's three-year vision to adopt Microsoft Visual Studio Team Foundation, a single suite of engineering tools to facilitate planning, development and project management activities.
  TechNet Radio

• Using Ops Manager to Identify Server Candidates for Virtualization
  Published: 06/17/2008
  For several years, Microsoft IT was aware that the number of servers in its data centers was growing rapidly, while utilization of these servers was very low. Microsoft IT identified virtualization as one of the prime strategies to address the issues of server underutilization and data-center capacity. This study describes how Microsoft IT developed the RightSizing initiative to identify servers that could be virtualized.
  Technical Case Study

• Using SQL Server 2005 Integration Services in a Scalable Business Intelligence Solution
  Published: 11/01/05
  Discussion on how Microsoft IT used SQL Server 2005 Integration Services to create a flexible and scalable business intelligence solution. By using SQL Server 2005 Integration Services, Microsoft IT was able to reduce data processing time by 80 percent.
  Technical Case Study | PowerPoint Presentation

• Using SQL Server 2005 Technologies for Financial Reporting
  Published: 02/10/06 Updated: 02/17/06
  Overview of how Microsoft implemented a more robust and flexible financial reporting solution by using SQL Server 2005 technologies. By using SQL Server 2005 Analysis Services and SQL Server 2005 Reporting Services, the standard reporting of the financial results was upgraded to provide end users with an effective business intelligence platform that was more flexible and more secure.
  Technical Case Study | PowerPoint Presentation

• Using SQL Server 2005 to Improve Worldwide Revenue Reporting at Microsoft
  Published: 12/08/05 Updated: 02/21/06
  Discussion on how Microsoft IT used SQL Server 2005 to deliver Microsoft Report Analytics, a robust, ad hoc reporting application and MS Sales Business Intelligence, a comprehensive business intelligence solution.
  Technical Case Study | PowerPoint Presentation | Content Summary | Demonstration

• Using SQL Server 2005 with SAP R/3
  Published: 01/23/06
  Detailed discussion describing how the EAS group in Microsoft IT used the new features in SQL Server 2005 to dramatically increase the availability of SAP R/3 at Microsoft.
  Technical White Paper | PowerPoint Presentation

• Using System Center Configuration Manager 2007 to Extend Network Health
  Published: 03/07/08 TechNet Radio added: 04/29/08 Technical Case Study added: 06/06/08
  Microsoft IT uses Microsoft System Center Configuration Manager 2007 and Windows Server 2008 Network Access Protection to enforce software update compliance for client computers in the corporate network. Configuration Manager ensures that computers connecting to the network meet the Microsoft IT software update policy requirements for system health.
  Technical Case Study | TDM Webcast | WMA | MP3 | TechNet Radio

• Using Virtualization with Hyper-V to Deploy System Center Configuration Manager 2007
  Published: 04/02/09
  Learn how to leverage virtualization in your data center environment to host System Center Configuration Manager 2007 (SCCM) site servers and roles. This step-by-step session explains how to deploy Hyper-V for maximum SCCM infrastructure performance. Prescriptive guidance details testing your site server and roles prior to deployment, thus ensuring success in a production environment. Learn how to create a single image, store it in a library, and deploy it effectively. Using knowledge gained in building a desktop management service based on SCCM, you will learn how to correctly size, test, and deploy SCCM using Hyper-V and System Center Virtual Machine Manager 2008.
  IT Pro Webcast

• Using Visual Studio Team System 2005 to Measure Software Code Stability at Microsoft
  Published: 10/30/07 TechNet Radio added: 02/04/08 Podcasts added: 06/11/08
  A strategic initiative within Microsoft IT (MS IT) is to improve the overall productivity, quality, and predictability of internal software development projects. MS IT partnered with Microsoft Research to create a VSTS 2005 extension that counts lines of code and predicts system defects. In the software development environment, insight into the volume of code being produced, and the changes applied to that code, provide measurements of productivity and quality. The Line of Code (LOC) counter provides a flexible and extensible framework for automating the LOC counting process.
  Note on IT | PowerPoint Presentation | IT Pro Webcast | TechNet Radio | Zip | WMA | MP3

• Validating the Windows XP to Windows 7 installation experience
  Published: 07/08/09
  Although the installed user base of Windows XP SP3 at Microsoft is not large, Microsoft IT thoroughly tested Windows 7 migration with this group of clients. Using various tools and utilities, the deployment team testing yielded a deployment experience that was fast, that offered a failback mechanism, and that easily migrated end user settings and data, allowing users to be productive quickly.
  Article

• Virtualization - Business impact of Windows Server Virtualization in Microsoft IT
  Published: 06/19/08
  Microsoft IT has identified virtualization as an important strategy for reducing space and power consumption in its data centers, and for ensuring appropriate server utilization. Microsoft IT is driving adoption of virtualization with the implementation of the RightSizing initiative and creation of a Microsoft IT group that manages server purchases for most business groups.
  Article

• Virtualization Moves Datacenter Functionality to the Branch Office
  Published: 06/19/09 Article added: 10/02/09
  Do WAN access issues and costs keep you from providing the datacenter services in branch offices that benefit your corporate users? Learn how Microsoft IT uses Windows Server 2008 R2 and virtualization to deliver datacenter functionality to branch offices. Services at the branch office level include file and print management, offline folder redirection, operating systems and application distribution, and patch management. This has significantly improved service availability, lowered management costs, and reduced servers.
  Article | Content Summary | Video

• Virtualization Quickly and Effectively Meets the Demands of Rapidly Changing Businesses
  Published: 01/23/09
  When challenged with optimizing its server infrastructure, Microsoft IT faces the same physical constraints, environmental sustainability challenges, and economic pressures as other enterprise organizations. Virtualization technologies and management products, such as the Hyper-V feature of Windows Server 2008 and System Center Virtual Machine Manager 2008, allow Microsoft IT to deliver on two goals: support the business needs of Microsoft and build a foundation for the Dynamic IT initiative. Virtualization is a key component of this infrastructure optimization strategy and reduces cost and server provisioning time. At the same time, virtualization enhances server resource availability.
  Content Summary | Video

• Visual Studio 2005 Team Foundation Server at Microsoft
  Published: 06/04/07
  Historically Microsoft used a variety of internal tools such as Source Depot and Product Studio to manage the software development process. In 2005, Microsoft decided to standardize the process and deliver a consistently high level of service support for the software development process. To do this, Microsoft IT implemented Visual Studio 2005 Team Foundation Server (VSTF) and now supports it across multiple product development teams. VSTF provides efficient, secure and reliable storage for crucial assets such as source code files, business requirements, and artwork. Microsoft IT partnered with the VSTF development team and the Microsoft IT data center to provide a centrally managed VSTF environment that utilizes the Microsoft data center environment to provide SAN-based data storage capacity. Because Microsoft IT was the first environment to run VSTF for so many teams, the team encountered application performance issues. Microsoft IT (MS IT) discovered that, based on different deployment scenarios, multiple configurations were required based on unique server and data storage capacity needs. By establishing the multiple configurations, MS IT was able to meet the performance and storage capacity needs of different types of development groups.
  IT Pro Webcast

• Visual Studio 2005 Team System
  Published: 07/14/05
  Discussion on the deployment of Visual Studio 2005 Team System in Microsoft IT to centralize source control and work item tracking for development teams.
  Note on IT

• Visual Studio Team Foundation 2008 Deployment
  Published: 05/09/08 Technical White Paper added 05/30/08 PowerPoint presentation added 06/04/08
  By standardizing and centralizing its development environment on Visual Studio 2008 Team Foundation Server (TFS), Microsoft IT (MS IT) has realized significant operational, support, and security efficiencies. Over 450 global projects within Microsoft IT are hosted on four TFS instances, which are supported by a single operations team. Data, which previously resided on a variety of source repositories, is now standardized through process templates and a central data source. Development collaboration and communication is enhanced by the consolidation of various sites, file shares, and document repositories into a single SharePoint-integrated document store.
  IT Pro Webcast | Technical White Paper | PowerPoint Presentation

• Volume Expansion Using Diskpart.exe
  Published: 12/10/04
  Description of how Microsoft IT regularly uses the Diskpart.exe utility to dynamically increase disk volume capacity on servers running Microsoft Windows Server 2003 and Microsoft Windows 2000 Server. The Diskpart.exe utility extends disk volumes without downtime or application interruption, thereby increasing availability and decreasing costs.
  Note on IT

• Windows 7 End User Experience Reduces Support Costs
  Published: 07/01/09 Article added: 10/02/09
  At Microsoft, the deployment of Windows 7 led to an improved end user support experience, resulting in decreased Helpdesk costs. New diagnostic features, improved software and hardware compatibility, and an investment in self service support content supported an accelerated adoption rate.
  Article | Content Summary | Video

• Windows Rights Management Services
  Published: 04/20/07 Podcasts added:05/01/07
  Microsoft must secure and safeguard the privacy of its confidential data, just like any other business that creates valuable intellectual property. Learn how Microsoft IT implemented Windows Rights Management Services (RMS) to control how sensitive business e-mail messages and business productivity documents could be shared and used, without risking losses in productivity. In this webcast, we explain how Microsoft IT incorporates RMS into the Trustworthy Messaging framework, discuss considerations for an RMS deployment, and describe managing an RMS deployment using service management and metrics. Learn how you can protect valuable data in your organization.
  IT Pro Webcast | WMA | MP3

• Windows Server 2003
  Published: 09/15/04
  Success stories highlighting the business value gained when Microsoft implemented Microsoft Windows Server 2003 operating system.
  IT Value Card

• Windows Server 2008 - High Availability - Failover Clustering
  Published: 03/07/08 Technical Case Study added: 04/10/08 PowerPoint Presentation added: 05/12/08 Podcasts added: 06/11/08
  Microsoft Information Technology (Microsoft IT) uses failover clustering in the Windows Server® 2008 operating system to support users worldwide. Microsoft IT found the solution easy to plan and deploy, especially because of built-in migration tools. The result is a set of Windows Server 2008 clusters that support more users through increased reliability and features.
  Technical Case Study | PowerPoint Presentation | IT Pro Webcast | WMA | MP3

• Windows Server 2008 - High Availability - Server Core
  Published: 03/07/08 Technical Case Study and PowerPoint Presentation added: 04/10/08
  The Server Core installation option of Windows Server 2008 enables Microsoft IT to have more control over its server and network infrastructure. It also provides a smaller attack surface and reduces deployment and maintenance requirements.
  Technical Case Study | PowerPoint Presentation | IT Pro Webcast | WMA | MP3

• Windows Server 2008 - Management and Operations
  Published: 5/7/08 Technical Case Study added: 5/29/08 PowerPoint Presentation added: 06/19/08 Podcasts added: 09/15/08
  Microsoft Windows Server 2008 is the next generation of the Windows Server operating system that provides information technology (IT) professionals with the tools and features that allow them to maximize control over their network while providing unprecedented operations and management capabilities.
  IT Pro Webcast | Technical Case Study | PowerPoint Presentation | WMA | MP3

• Windows Server 2008 Upgrade Scales for Enterprise File Services
  Published: 06/30/09
  Microsoft IT uses Windows Server 2008 to support the file server workload for users worldwide. The upgrade to Windows Server 2008 enabled Microsoft IT to provide higher service levels for performance and availability while significantly reducing server counts, operational complexity, and costs.
  Technical Case Study

• Windows Server 2008 Virtualization
  Published: 06/28/07
  Focuses on the virtualization role of Windows Server 2008 that enables IT organizations to reduce costs and create an agile and dynamic datacenter. Building on the success of leveraging Virtual Server 2005 R2 for Microsoft IT's Virtual Server Utility, Microsoft IT looks forward to leveraging Window Server virtualization feature to drive additional value and move virtual machines as the commodity data center platform offering. The virtualization role provides an entirely new deployment and licensing paradigm to enable multiple operating system instances from both Microsoft and potentially third party operating system vendors to run in a virtual infrastructure separated from the hardware by a slim hypervisor-based virtualization technology.
  TechNet Radio

• Windows Terminal Services 2008 and TS Gateway
  Published: 02/27/08 PowerPoint Presentation added: 03/28/08 Podcasts added: 06/11/08
  Microsoft IT's Windows Server 2008 Terminal Services pilot project was so successful that they went on to test scalability and performance in the production environment. The deployment team was able to create a scalable remote access solution that is accessible through HTTPS connections from any location worldwide. This environment enables staff members to log on to the Microsoft corporate network and then access terminal servers that are running various internal business applications. With the development of Windows Server�® 2008, the Microsoft Information Technology (Microsoft IT) department was able to test the new features and functionality of the Windows Server 2008 Terminal Services component to determine whether these features could meet the requirements of a large corporate environment.
  Technical White Paper | PowerPoint Presentation | IT Pro Webcast | WMA | MP3

• Windows XP Professional Deployment and Support: Microsoft IT Shares Its Experiences
  Published: 10/15/04
  Detailed discussion describing how Microsoft IT deployed Windows XP Professional to over 82,000 corporate employees world-wide. The paper describes the environment, planning, design, deployment, best practices and lessons learned.
  Technical White Paper | PowerPoint Presentation

• Work Smart Guides Deliver Key Software and Services Productivity Scenarios
  Published: 06/08/09 Article added: 10/23/09
  Microsoft IT (MS IT) created Work Smart Guides to provide employees with scenario-based, re-usable, best-use productivity aids on Microsoft products and IT technologies. The goal of the Work Smart Guides project is to enable more consistent, productive, and cost-effective use of software and service offerings across the company.
  Article | Content Summary | Video