No Confirmation Received That a Resource Has Accepted an Invitation When You Schedule a Meeting

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Microsoft Exchange Server 2007 will reach end of support on April 11, 2017. To stay supported, you will need to upgrade. For more information, see Resources to help you upgrade your Office 2007 servers and clients.

 

Applies to: Exchange Server 2007, Exchange Server 2007 SP1

This topic explains how to troubleshoot problems receiving meeting request confirmations from resource mailboxes. You can add a resource to a meeting request in Microsoft Office Outlook 2007 by doing one of the following:

  • Select the resource from the Select Attendees and Resources dialog box and click Resources. You can open the Select Attendees and Resources dialog box by clicking To in the appointment view or by clicking Add Attendees in the scheduling assistant view.

  • Select the resource from the Select Rooms dialog box and click Rooms. You can open the Select Rooms dialog box by clicking Rooms in the appointment view or Add Rooms in the scheduling assistant view.

  • Type the name of the resource in the All Attendees list in the scheduling assistant view.

Note

After sending the meeting request to the resource, you may not receive a response stating whether the resource was successfully booked.

Resolution

This issue occurs if one the following is true:

  • The resource mailbox is on a server that is running Microsoft Exchange Server 2007.

  • The resource mailbox is not configured to automatically accept meeting requests.

This issue can be resolved by configuring the resource mailbox to automatically accept incoming meeting requests. By default, resource mailboxes are configured to automatically update their calendars. This means that the resource calendar is automatically updated with incoming meeting requests but no responses are sent. To enable resource booking, which enables the resource mailbox to send responses to incoming meeting requests, you must configure the resource mailbox to automatically accept incoming meeting requests. For detailed steps about configuring a resource mailbox to automatically accept incoming meeting requests, see How to Enable or Disable Automatic Booking on a Resource Mailbox.

Note

Exchange 2007 provides administrators with granular control over how a resource mailbox is used. You may want to configure additional options for your resource mailboxes depending on your needs. To learn more about configuring resource mailboxes, see Managing Resource Scheduling and Managing Resource Mailboxes.