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Troubleshooting Remote Tools Using Custom Error Codes

Applies To: System Center Configuration Manager 2007, System Center Configuration Manager 2007 R2, System Center Configuration Manager 2007 R3, System Center Configuration Manager 2007 SP1, System Center Configuration Manager 2007 SP2

The following table lists the Remote Tools custom error codes, possible problems and possible solutions.

Remote Tools Custom Error Codes

 

Error Code Possible Problem Possible Solution

MAKE_HRESULT(SEVERITY_ERROR,FACILITY_ITF,1)

Another remote control session is already in progress. Remote Control does not support multiple concurrent remote control sessions.

Wait for other remote control session to terminate and try again.

MAKE_HRESULT(SEVERITY_ERROR,FACILITY_ITF,2)

Level of access allowed is set to “No Access” in the Remote Tools client agent General tab on the site server or in the Remote Control control panel applet.

Set the Level of access allowed to “Full Control” or “View Only” (XP and above) in the Remote Tools client agent on the site server, or in the Remote Control control panel applet (if override administrator settings is allowed).

MAKE_HRESULT(SEVERITY_ERROR,FACILITY_ITF,3)

Remote Control Agent was not properly installed on the client.

Re-install or repair the ConfigMgr client.

MAKE_HRESULT(SEVERITY_ERROR,FACILITY_ITF,4)

No interactive session found on the client.

Ensure that a user is logged in at the client and that the screen is unlocked. Or use Remote Desktop to control the client.

MAKE_HRESULT(SEVERITY_ERROR,FACILITY_ITF,5)

Remote computer screen is locked.

Unlock the remote computer, or use Remote Desktop to control the client.

MAKE_HRESULT(SEVERITY_ERROR,FACILITY_ITF,6)

Failed to create the RDP session.

Re-install or repair the ConfigMgr client.

MAKE_HRESULT(SEVERITY_ERROR,FACILITY_ITF,8)

Remote Tools is disabled.

Enable Remote Tools in the Remote Tools client agent on the site server.

MAKE_HRESULT(SEVERITY_ERROR,FACILITY_ITF,9)

Failed to launch the Remote Control Agent process.

Re-install or repair the ConfigMgr client.

See Also

For additional information, see Configuration Manager 2007 Information and Support.
To contact the documentation team, email SMSdocs@microsoft.com.
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