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Successful remote access connections depend on a variety of components and their correct configuration. This article described the various remote access components, the role they play, and the process of removing some components from the configuration for purposes of troubleshooting. The article described the call setup process and detailed common remote access problems, including common error messages and event IDs and how to resolve the underlying problem.

For the latest information about Windows 2000 Server, see the Windows 2000 Server Web site at https://www.microsoft.com/windows2000/server.