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Windows Media Encoder Desktop Experience Component Not Installed

[This topic is intended to address a specific issue called out by the Exchange Server Analyzer Tool. You should apply it only to systems that have had the Exchange Server Analyzer Tool run against them and are experiencing that specific issue. The Exchange Server Analyzer Tool, available as a free download, remotely collects configuration data from each server in the topology and automatically analyzes the data. The resulting report details important configuration issues, potential problems, and nondefault product settings. By following these recommendations, you can achieve better performance, scalability, reliability, and uptime. For more information about the tool or to download the latest versions, see "Microsoft Exchange Analyzers" at https://go.microsoft.com/fwlink/?linkid=34707.]  

Topic Last Modified: 2007-10-03

Microsoft Exchange Server 2007 setup cannot continue its attempt to install the Unified Messaging server role on the Windows Server 2008-based destination computer because the Windows Media Encoder Desktop Experience component is not installed.

Exchange 2007 setup requires that the Windows Server 2008-based computer where you are installing the Exchange 2007 Unified Messaging server role has the Windows Media Encoder Desktop Experience component installed.

To address this issue, install the Windows Media Encoder Desktop Experience component to the destination computer, and then rerun Microsoft Exchange setup.

To install the Windows Media Encoder Desktop Experience component by using the Windows Server 2008 Server Manager

  1. Click Start, click Administrative Tools, and then click Server Manager.

  2. In the left navigation pane, click Features, and then right click and select Add Features.

  3. On the Select Features pane, select the check box for Desktop Experience.

  4. Click Next from the Select Features pane, and then click Install at the Confirm Installations Selections pane.

  5. Click Close to leave the Add Features wizard.

  6. The server must be restarted for the changes to take effect.

To install the Windows Media Encoder Desktop Experience component by using the Windows command line

  1. Click Start, Run, type cmd and then click OK.

  2. At the system command prompt, run the following command:

    ServerManagerCmd -install Desktop-Experience

  3. Type Exit to close the Windows command prompt.

  4. The server must be restarted for the changes to take effect.