• Article

Part VII: Troubleshooting

Microsoft Office Communications Server 2007 and Microsoft Office Communications Server 2007 R2 will reach end of support on January 9, 2018. To stay supported, you will need to upgrade. For more information, see Resources to help you upgrade your Office 2007 servers and clients.

ISSUE: You receive a MOM warning alert that says "MOM failed to monitor memory usage of the MOM process"

You may receive this message after you remove the QoE Monitoring Server from your computer. When the QoE Monitoring Server is removed, Windows Management Instrumentation (WMI) is restarted.

This warning alert has no specific impact on MOM functionality and can safely be ignored.

ISSUE: There is a problem starting the service, and a custom error code appears in the event log.

One of the following custom error codes can appear in the event log if the QoE Monitoring Server service does not start correctly:

  • 200. The QoE Monitoring server performance counters could not be initialized.

  • 201. The configured certificate could not be found in the local machine certificate store. To correct this issue, configure a certificate.

  • 202. There was an error during initialization of network connectivity. This could be caused by configuration problems with the certificate or the network port.

  • 203. The message queue that is used by QoE Monitoring Server was not a transactional queue, as was expected. To correct this issue, reinstall the QoE Monitoring Server.

  • 204. The message queue that is used by QoE Monitoring Server to send metrics reports could not be opened. To correct this issue, check the permissions of the service account. If the permissions are configured correctly, reinstall QoE Monitoring Server.

  • 205. The message queue that is used by QoE Monitoring Server to receive administrative acknowledgements could not be opened. To correct this issue, reinstall QoE Monitoring Server to get the queue properly configured and check the permissions of the service account.

ISSUE: Problems with deploying the report pack

If you experience problems when deploying the report pack, try the following:

  • Ensure that you can connect to the Web site of the report server manually by using your Web browser. If you are unable to connect to the Web site, Report Services may not be configured correctly or the website may be unavailable due to network or DNS problems.

  • If you are able to connect manually the report server and you are using an HTTPS Web site to deploy your reports, ensure that the Require client certificate check box is cleared for the Web site before you deploy the report pack. After you have finished deploying the report pack, return the Web site to its original settings. Additionally, ensure that the URL that you used to deploy the report pack contains the FQDN of the QoE Monitoring Server.

  • Ensure that the SQL Reporting Services certificate has been configured properly. If the certificate is not configured properly, use SQL Server Reporting Services Configuration to properly configure the certificate.

  • Ensure that you have permission for Content Manager for the SQL Reporting Services Server.

ISSUE: By default, Office Communications Server 2007, QoE Monitoring Server, listens on the default SIP port of 5061.

If you need to change the listening port, update the following two items with the desired port number:

  • WMI Setting MSFT_SIPQMSConfigSetting::ListeningPort. To update this item, follow these steps:

    1. Click Start, and then click Run. In the Open box, type cmd, and then click OK.

    2. At the command prompt, type Wbemtest, and then press ENTER.

    3. Click Connect.

    4. In the Namespace box, type root\cimv2, then click Connect.

    5. Click Enum Instances.

    6. Enter MSFT_SIPQMSConfigSetting.

    7. Select ListeningPort property.

    8. Click Edit Property.

    9. Type in the new value (overtyping the value box).

    10. Click Save Property.

    11. Click Save Object.

    12. Click Close.

    13. Click Exit.

  • Update the msRTCSIP-TrustedServicePort attribute of the QoE Monitoring Servers Active Directory Domain Services object. To update this attribute, use the ADSIEdit tool to navigate to the msRTCSIP-TrustedService property of the QoE Monitoring Server object. ADSIedit can be found on the Windows Server 2003 Support Tools from the product CD.