Getting Started

[Applies to: Microsoft Dynamics CRM 4.0]

Microsoft Dynamics CRM is a Microsoft .NET Framework-connected product suite that provides sales force automation, marketing automation, customer service and service scheduling for mid-size businesses. Microsoft Dynamics CRM enables developers to build distributed, customer relationship management (CRM) applications by using the core Microsoft Dynamics CRM functionality. Developers can use a simple object access protocol (SOAP)-based platform API to access the core business, and service, objects. Also, Microsoft Dynamics CRM has a security model that supports both object- and role-based security. Microsoft Dynamics CRM is a metadata-driven product. It includes a schema for Microsoft Dynamics CRM objects that covers common and business-specific data.

The following sections will help you start using the Microsoft Dynamics CRM SDK.

In This Section

Documentation Map

Shows you where to look for the information that you need.

What's New in the Microsoft Dynamics CRM SDK

Contains a brief summary of the new features in this SDK.

Document Conventions

Shows the typographic conventions used in the Microsoft Dynamics CRM SDK documentation.

Related Documentation

Lists additional documentation that is useful for working with Microsoft Dynamics CRM.