When optional software updates are deployed to and available on a Configuration Manager 2007 client computer and the Install required updates on a schedule setting is enabled on the client computer, a display notification might appear every three hours that incorrectly indicates that the software update will automatically install at a specific time. Because the software update is optional, the notification is incorrect and the software update will not be automatically installed on the client computer. This issue does not occur on client computers that do not have the Install required updates on a schedule setting enabled.

Possible Solution

In the Microsoft System Center Configuration Manager 2007 console, view any reports in the category Software Updates - E. Troubleshooting. If a Configuration Manager 2007 client reports the error code 0x80040693, it means the client is running the wrong version of Windows Update Agent (WUA). Configuration Manager 2007 clients require version 7.0.6000.374 or higher. For more information, see How to Check the Windows Update Agent Version on Clients.

Possible Solution

Windows Update Agent (WUA) 3.0 or later must be installed on client computers for the client computer to successfully scan for software updates compliance. You can verify the Windows Update Agent version on client computers in either of the following ways.

• Hardware inventory: After a client computer has scanned for software updates compliance at least one time, the Windows Update Agent version is reported as part of hardware inventory. This allows you to check the Windows Update Agent version by running Resource Explorer for a specific client computer, or you can create a query that retrieves client computers and the Windows Update Agent version, such as the following:
  
  
  SELECT v_R_System.Netbios_Name0, v_GS_WINDOWSUPDATEAGENTVERSIO.Version0
  FROM v_GS_WINDOWSUPDATEAGENTVERSIO
  INNER JOIN v_R_System ON v_GS_WINDOWSUPDATEAGENTVERSIO.ResourceID = v_R_System.ResourceID
  WHERE v_GS_WINDOWSUPDATEAGENTVERSIO.Version0 <> 'ISNULL'
  ORDER BY v_GS_WINDOWSUPDATEAGENTVERSIO.Version0

  You can use a similar query when creating a Configuration Manager custom report. The preceding sample query retrieves all computers that have a value for the Windows Update Agent version.
  
  
• Software updates reports: The Windows Update Agent is reported as part of the 1 - Last scan states by collection and Scan 2 - Last scan states by site reports.
  
  

Possible Solution:

Before a Configuration Manager 2007 client can install software updates, it verifies the hash on the content containing the software update. If the hash does not match, the client fails to install the software update and logs error 0x80091007 to the updatesdeployment.log on the client. The error is also sent to the management point and is visible in the reports under the category Software Updates - E. Troubleshooting.

This issue is often caused by having the wrong version of the package on the distribution point. Frequently this issue occurs when content has not been replicated to a child site or when the package version has changed but the client has not received new policy yet.

Possible Solution

A client computer fails to install a software update with the 0x80004002 error message reported in the client log files, such as the following sample log entries:

• UpdatesHandler.log
  
  WSUS update (689c410a-44d7-45c7-ae51-9806fcb177f5) installation result = 0x80004002, Reboot State = NoReboot

Update execution failed.
  
  
• WUAHandler.log
  
  Failed to get final installation result of updates. Error = 0x80004002.

Update 1 (<unique update ID>) finished installing (0x80004002).

Update 2 (<unique update ID>) finished installing (0x80004002).

Installation of updates completed.
  
  
• WindowsUpdate.log
  
  WARNING: WU client failed installing updates with error 0x80004002
  
  

The UpdatesHandler.log and WUAHandler.log files are located in <ConfigMgrInstallationPath>\Logs, and the WindowsUpdate.log is located in %windir%.

Possible Solution

Tasks