Managing Support for On-Premise Web Conferencing Meetings

Microsoft Office Communications Server 2007 and Microsoft Office Communications Server 2007 R2 will reach end of support on January 9, 2018. To stay supported, you will need to upgrade. For more information, see Resources to help you upgrade your Office 2007 servers and clients.

The Web Conferencing Server enables on premise conferencing within your organization. If your organization has also deployed a Web Conferencing Edge Server, external users can also participate in on-premise conferencing meetings.

When you deploy a Web Conferencing Server, most settings are configured during setup using configuration wizards. Managing support for on-premise Web conferencing meetings includes the following:

  • Configuring Meeting Policies

  • Changing the UNC Paths Where Meeting Content or Metadata Is Stored

  • Configuring Meeting Invitation URLs

  • Specifying the Organization Name for Meeting Invitations

  • Configuring the Maximum Scheduled Meetings Allowed Per User

  • Managing Meeting Life Cycles

Configuring Meeting Policies

If your Office Communications Server 2007 deployment includes servers or Enterprise pools that are configured for Web conferencing, any user who is enabled for Office Communications Server 2007 can join a meeting. If enabled for Web conferencing, a user can organize a meeting and invite internal participants or federated users. Additionally, you can configure Office Communications Server 2007 to permit users to invite anonymous participants. Anonymous participants are external users that do not belong to your organization or a federated partner. For example, you may want to invite a vendor to participate in an internal meeting. In this case, a user could send this vendor an invitation to the meeting and, when this vendor joined the meeting, the user's identity would be verified through a meeting key. To invite an anonymous participant to a meeting, however, the account of the user who organizes the meeting must be configured with the necessary permissions. You have the following configuration options for anonymous participation:

  • Give permission at the global level to invite anonymous participants to meetings, in which case all users in an Active Directory forest can invite anonymous participants to meetings.

  • Deny permission to all users at the global level, in which case no users in the forest can invite anonymous participants to meetings.

  • Enforce a meeting policy per user, in which case only individual user accounts configured to allow anonymous participation can invite anonymous participants. For information and procedures for configuring a user account to work with per user settings, see the Allowing or Disallowing Invitation of Anonymous Participants to Meetings by Individual Users section of this guide, in Configuring Individual Office Communications Server User Account Properties.

To support anonymous participation in meetings, you must also configure edge server support to allow anonymous users to connect to your network. For information about configuring edge servers to support anonymous participation in meetings, see the Enabling and Configuring Anonymous Participation in Meetings section of this guide, in Managing Connectivity between Internal Servers and Edge Servers.

Meeting features, except anonymous participation, are grouped and managed using meeting policies. You control which meeting features a meeting organizer can use during a meeting by configuring and applying specific policies. The meeting organizers meeting policy controls the meeting and applies to all meeting participants, not the meeting policy of the participant. For example, Bob is configured with a meeting policy that has IP audio enabled and Sue is configured with a default meeting policy that has IP audio disabled. As an attendee of Bob's meeting, Sue can use IP audio because the meeting uses Bob's meeting policy. However, when Sue organizes a meeting, all attendees of her meeting use her meeting policy, so no IP audio is available for the meeting. For information about configuring meeting policies for individual users, see the Configuring the Meeting Policy for Individual Users section of this guide, in Configuring Individual Office Communications Server User Account Properties.

By default, Office Communications Server 2007 has five meeting policy definitions. All meeting policies include the same features, but any or all of the features can be configured differently for each meeting policy. Table 7 shows the policy settings that you configure for each policy to manage features.

Table 7. Policy settings for meetings

Policy setting Description

Policy name

A name that you specify. We recommend that the name describe the purpose of the policy. The name cannot exceed 256 Unicode characters.

Maximum meeting size

The maximum number of participants that an organizers meeting can admit. An organization can invite more participants than the maximum meeting size, but once attendance reaches the maximum meeting size, no one else can join the meeting. The maximum number is 1000.

Enable Web conferencing

Enables Web conferencing for users of the policy. If you select this option, you also need to configure the following options:

  • Whether to use native format for Microsoft® Office PowerPoint® presentation graphics program files

  • Support for program and desktop sharing

  • Support for recording meetings

These options are covered later in this table.

Use native format for PowerPoint files

When a user uploads PowerPoint content, it is converted to .png files that the server renders. PNG files are similar to screenshots.

If this option is enabled in a policy (the default), when a presenter makes a slide deck active, then each attendees Microsoft Office Live Meeting 2007 client automatically downloads the Microsoft Office PowerPoint presentation in its native format (.ppt file) as well as the converted PNG files. The PowerPoint data is only available for the duration of the meeting.

If the policy does not enable this option, when a presenter makes a slide deck active, each Live Meeting 2007 client automatically downloads only the converted PNG files. If you do not use native PowerPoint format, the original source is unavailable and cannot be changed. Attendees also cannot see any active content or animation. Preventing native format increases security because the original source is unavailable and cannot be modified.

Allowing PowerPoint files to be uploaded in their native format can impact performance and the Office Communications Server infrastructure. This option is generally not selected if there are concerns about the bandwidth required to download slides in native mode, or if original files should not be shared with participants. If this option is not selected, PowerPoint slides are downloaded as *.png images, which are equivalent to screen shots.

Enable program and desktop sharing

This setting enables presenters in a meeting to share applications or an entire desktop with other participants.

If selected in a meeting policy, the presenter can allow all participants with Active Directory accounts to take control of the organizers desktop or a program that is running on the desktop.

You can specify the range of colors (color depth) used to display slides and other meeting content:

  • Gray scale (16 shades)

  • Gray scale (256 shades)

  • 256 colors

  • High color (16 bit)

  • True color (24 bit)

The default color depth for displaying slides and other meeting content in the Default Policy and Policy 5 (Low) meeting policies is now High color (16 bit). For Office Communications Server 2007 and earlier versions, the default for these two meeting profiles was 256 colors. If you install Office Communications Server 2007 in an environment in which a pre-release version of Office Communications Server 2007 was installed, the default will continue to be 256 colors for all servers in the environment. You should change the setting for these two policies on all servers in your environment to either True color (24 bit), which is recommended for the best meeting experience, or High color (16 bit). Original documents are not affected by the color definition settings when viewed outside of a meeting.

You can also change the sharing settings that apply to federated and anonymous users (non-Active Directory users). The following options are available:

  • Never allow control of shared programs or desktop. Use this option to specify that users without an Active Directory domain account in your organization cannot take control of a shared program or desktop during meetings organized by users who have been assigned this meeting policy.

  • Allow control of shared programs. Use this option to specify that users without an Active Directory domain account in your organization can take control of a shared program, but not a shared desktop, during meetings organized by users who have been assigned this meeting policy.

  • Allow control of shared programs and desktop. Use this option to specify that users without an Active Directory domain account in your organization can take control of a shared program or shared desktop during meetings organized by users who have been assigned this meeting policy.

Restricting control of shared programs and desktops is generally done to address concerns about who might have access to the shared programs or desktops.

Allow presenter to record meetings

This setting enables internal presenters to record meetings.

Presenter can allow attendees to record meetings

If you selected the Allow presenter to record meetings option, you can also allow the presenter to allow attendees to record meetings.

Enable IP audio

This setting enables audio conferencing (Enterprise Voice) over TCP (Transport Control Protocol). This option controls whether streaming of audio over the Internet connection is allowed in meetings organized by users who have been assigned this meeting policy. This option is generally not selected if there are concerns about the bandwidth required for IP audio.

Enabling IP audio for meetings requires deployment of the appropriate audio hardware, including head sets, microphones, or speakers.

Enabling IP audio can impact performance and the Office Communications Server infrastructure.

Enable IP video

If you selected the Enable IP audio option, you can also enable support for IP video.

This option controls whether streaming of video over the Internet connection is allowed in meetings organized by users in this forest who have been assigned this meeting policy. This option is generally not selected if there are concerns about the bandwidth required for video.

Enabling IP video for meetings requires deployment of the appropriate video hardware, including webcams or Microsoft Office RoundTable.

Enabling IP video can impact performance and the Office Communications Server infrastructure.

Each meeting policy defined at the global level is available for use across the forest. By default, the following policies are defined for Office Communications Server 2007:

  • Default Policy. This is the default meeting policy configured at the forest level.

  • Policy 1 (High). This is the policy of the same name configured at the forest level. By default, this policy grants the highest level of access to meeting features when compared to the other default policies.

  • Policy 2 (Medium High). This is the policy of the same name configured at the forest level.

  • Policy 4 (Medium Low). This is the policy of the same name configured at the forest level.

  • Policy 5 (Low). This is the policy of the same name configured at the forest level. By default, this policy grants the lowest level of access to meeting features when compared to the other default policies.

You can use these meeting policies, define one or more new meeting policies, change the policy definition for any global meeting policy, and delete any policy except the default policy.

Use the procedures in this section to do the following:

  • Create a global meeting policy.

  • Modify or remove a global meeting policy.

  • Select the meeting policy for your organization.

To create a global meeting policy

  1. Open Office Communications Server 2007.

  2. In the console tree, right-click Forest, click Properties, and then click Global Properties.

  3. Click the Meetings tab.

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  4. In Policy settings, under the Policy Definition list, click Add.

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  5. In the Policy name box, type a name for the policy.

  6. Specify the settings you want in this policy to control the level of access to meeting features granted to users.

To modify or remove a global meeting policy

  1. Open Office Communications Server 2007.

  2. In the console tree, right-click Forest, click Properties, and then click Global Properties.

  3. On the Meetings tab, click the individual policy definition (meeting policy) you want to modify or remove, and then do one of the following:

    • To view or modify a policy definition to control the level of access to meeting features granted to users, In the Policy Definition list, click the name of the policy, and then click Edit. In the Edit Policy dialog box, change any settings, as appropriate.

    • To remove a policy definition, click Remove.

To apply a global meeting policy

  1. Open Office Communications Server 2007.

  2. In the console tree, right-click Forest, click Properties, and then click Global Properties.

  3. Click the Meetings tab.

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  4. In Policy settings, in the Global Policy drop-down list box, do one of the following:

    • To use a single global policy for the entire organization, click the name of the specific policy in the drop-down list. If an appropriate policy does not exist in the list, use the procedure earlier in this section to create it.

    • To apply meeting policies on a per-user basis, click Use per user policy in the drop-down list. You then specify the policy for individual users, as described in the Configuring the Meeting Policy for Individual Users section of this guide, in Configuring Individual Office Communications Server User Account Properties.

Changing the UNC Paths Where Meeting Content or Metadata Is Stored

The Web Conferencing Server in Office Communications Server 2007 saves any content created in a conference to a folder. Along with the content, the Web Conferencing Server also saves metadata information to a folder. The metadata information describes the meeting content such as upload time and user who uploaded the content. Both the meeting content and the metadata are encrypted.

The location for the meeting content folder and the meeting metadata folder are specified during setup and cannot be changed using Office Communications Server 2007. However, those locations can be changed after Office Communications Server is deployed by using the manual steps described in the following sections.

Manually changing the folder location for meeting content and metadata requires completing the following steps:

  1. Stopping the Office Communications Server Web Conferencing service.

  2. Creating and configuring the file folders and file shares for meeting content and metadata.

  3. Changing WMI settings for meeting content and meeting content metadata folders.

  4. Changing the IIS virtual directory to the presentation folder.

  5. Restarting the Office Communications Server Web Conferencing service.

Note

Stop the Office Communications Server Web Conferencing service before performing the following steps.

Step 1 Stopping the Office Communications Server Web Conferencing Service

Stop the Office Communications Server Web Conferencing service on your Standard Edition server or on each server in your Enterprise pool that is running the service. For details, see Starting and Stopping Services and Deactivating Server Roles earlier in this guide.

Step 2 Creating and Configuring File Folders and File Shares for Meeting Content and Metadata

If the folder does not exist, create a new meeting content file folder (Standard Edition) or file share on a file server (Enterprise Edition) and record the folders UNC path, for example, \\Contoso\CommunicationsServer\Content. Configuration includes setting the correct access control (permissions) on the folder or share.

To configure file folder or share for meeting content and metadata

  1. Set correct permissions for the meeting content folder or share as follows:

    • For a Standard Edition Server, right-click the file folder, click Properties, click the Security tab, and then ensure that permissions are configured according to Table 8.

      Table 8. Access permissions granted to meeting content folder for a Standard Edition Server

      User Group Access Permissions

      RTC Component Local Group

      Read/Write

      Users (Local Group)

      Read-Only

    • For an Enterprise pool, right-click the file folder, click Properties, click the Security tab, and then ensure that permissions are configured according to Table 9.

      Table 9. Access permissions granted to meeting content share for an Enterprise pool

      User Group Access Permissions

      RTCUniversalGuestAccessGroup

      Read

      Read and Execute

      List Folder Contents

      RTCComponentUniversalServices

      Read

      Read and Execute

      Modify

      List Folder Contents

      Write

  2. If the meeting content metadata folder does not exist, create a new folder (Standard Edition) or file share on a file server (Enterprise Edition) and record its UNC path, for example: \\Contoso\CommunicationsServer\Metadata.

  3. Set correct permissions for the meeting content metadata folder:

    • For a Standard Edition Server, right-click the file folder, click Properties, click the Security tab, and then ensure that permissions are configured according to Table 10.

      Table 10. Access permissions granted to Metadata folder for a Standard Edition Server

      User Group Access Permissions

      RTC Component Local Group

      Read/Write

    • For an Enterprise pool, right-click the file folder, click Properties, click the Security tab, and then ensure that permissions are configured according to Table 11.

      Table 11. Access permissions granted to Metadata share for an Enterprise pool

      User Group Access Permissions

      RTCComponentUniversalServices

      Read

      Read and Execute

      Modify

      List Folder Contents

      Write

Step 3 Changing WMI Settings for Meeting Content and Meeting Content and Metadata Folders

You can change Windows Management Instrumentation (WMI) settings to point to a new UNC path.

To change WMI settings for meeting content ant meeting content metadata folders

  1. Log on to an Office Communications Server 2007 Standard Edition Server or a server in an Enterprise Edition pool, or a server with Office Communications Server 2007 administrative tools installed, as a member of the RTCComponentUniversalServices group or an account with equivalent user rights.

  2. At the command prompt, type wbemtest.exe.

  3. In the Windows Management Instrumentation Tester dialog box, click Connect.

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  4. In the Connect dialog box, in Namespace, type root\cimv2, and then click Connect.

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  5. In the Windows Management Instrumentation Tester dialog box, click Query.

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  6. In the Query dialog box, type the query, such as:

    Select * from MSFT_SIPDataMCUCapabilitySetting where Backend = (local)\\rtc 
    

    Note

    The example shown in this procedure is for Office Communications Server 2007 Standard Edition. For an Enterprise pool, replace "(Local)\RTC" with "BackendServerName\DatabaseInstanceName." If you do not know the name of the SQL back-end server and database instance for the pool, you can see it in the details pane of Office Communications Server 2007. In Office Communications Server 2007, in the console tree, click the name of the pool. In the details pane, click the Database tab. The value of Database Instance Name indicates the name of the database instance.

  7. In the Query dialog box, click Apply.

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  8. In the Query Result dialog box, double-click MSFT_SIPDataMCUCapabilitySetting.

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  9. In the Object editor dialog box, do the following:

    • To change the location of meeting content, double-click the MeetingPresentationContentLocation property. In the Property Editor dialog box, change the value to a new UNC path, and then click Save Property.

    • To change the location of the meeting content metadata folder, double-click the Meeting MetadataLocation property. In the Property Editor dialog box, change the value to a new UNC path, and then click Save Property.

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  10. In the Property Editor dialog box, click Save Property, and then close the WBEMTEST program.

Step 4 Changing the IIS Virtual Directory to the Presentation Folder

You change IIS virtual directory settings to point to a new UNC path.

To change the IIS virtual directory to the presentation folder

  1. Log on to a server with Web Components installed as a member of the Administrators group or a group with equivalent user rights.

  2. Open IIS Manager. Click Start, point to All Programs, point to Administrative Tools, and then click Internet Information Services (IIS) Manager.

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  3. Expand the computer name, expand Web Sites, expand Default Web Site, expand Etc, expand Place, expand Null, right-click FileTree, and then click Properties.

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  4. On the Virtual Directory tab, do one of the following:

    • If the content for this resource is on the local computer, click A directory located on this computer, and then type the path to the meeting content folder that you created in the Local path box.

    • If the content for this resource is not on the local computer, click A share located on another computer, and then type the path to the meeting content folder that you created in the Network directory box.

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    Note

    If the directory that you specify is a network share, you need to ensure that the account configured for IIS anonymous access has Read permission on the network share. You should use a user account that belongs to the RTCUniversalGuestAccessGroup for this purpose. To verify what account is configured for IIS anonymous access, in the FileTree Properties dialog box, on the Directory Security tab, under Authentication and access control, click Edit.

Step 5 Restarting the Office Communications Server Web Conferencing Service

Restart the Office Communications Server Web Conferencing service on your Standard Edition server or on each server in your Enterprise pool that is running the service.

Configuring Meeting Invitation URLs

When a user is invited to a meeting, the user receives a meeting invitation through the Microsoft Office Outlook® messaging and collaboration client. The meeting invitation contains a URL to join the meeting. Additionally, if you have configured Office Communications Server 2007 to support meetings for both internal and external users, the following URLs are available to meeting attendees:

  • Meeting client download URL. This is a link for users to download and install the Live Meeting 2007 client. You can only change the internal meeting client download URL, not the external client download URL.

  • Support page URLs. By default, both the internal and external URLs link to a Microsoft support page (https://r.office.microsoft.com/r/rlidLiveMeeting?p1=12&p2=en_us&p3=LMInfo&p4=supportserver), but you can host your own support page on your own Web server.

Use the procedures in this section to do the following:

  • Specify a URL for downloading the Live Meeting 2007 Client.

  • Host the support page on a Web server and specify the support URL

To specify a URL for downloading the Live Meeting 2007 Client

  1. On the Office Communications Server 2007 server configured as the Web Components Server, open Office Communications Server 2007.

  2. In the console tree, expand the forest node, and then do one of the following:

    • For an Enterprise pool, expand Enterprise pools, expand the pool, right-click Web Components, and then click Properties.

    • For a Standard Edition Server, expand Standard Edition servers, right-click the pool, click Properties, and then click Web Component Properties.

  3. Click the Meeting Invitations tab.

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  4. Under Live Meeting 2007 Client URL, in Internal, type the URL that internal users are to use to download the client. For example, http://eepool1.contoso.com/meetings/int/clientdownload.html or http://OCSServer1.contoso.com/meetings/int/clientdownload.html.

To host the support page on a Web server and specify the support URL

  1. Log on to the Web server.

  2. Create a Web page (in any format) providing support information for Office Communications Server Web conferencing users.

  3. Copy the Web page to a Web folder that internal users can access and to a Web folder that external users can access. For example, you could copy the Web page to the default wwwroot directory for a Microsoft Internet Information Services (IIS) Web server—if you copy an HTML Web page to "C:\Inetpub\wwwroot\meetings\support\int," the default URL will be https://<FQDN of the server running Web Components>/meetings/support/int/<WebPageFilename>.html.

    Note

    After you copy the support page to the appropriate locations, verify the following:
       The URL that internal users will use to download the page works inside the corporate network only.
       The URL that external users will use to download the page works from outside the corporate network.

  4. Open Office Communications Server 2007.

  5. In the console tree, expand the forest node, and then do one of the following:

    • For an Enterprise pool, expand Enterprise pools, expand the pool, right-click Web Components, and then click Properties.

    • For a Standard Edition Server, expand Standard Edition servers, right-click the pool, click Properties, and then click Web Component Properties.

  6. Click the Meeting Invitations tab.

  7. Under Technical Support URL, do the following:

Specifying the Organization Name for Meeting Invitations

You can also change the name of the organization that appears in the meeting e-mail invitation. This name is sent to the Microsoft Office Live Meeting add-in for Microsoft Office Outlook for use in meeting invitations sent by users in this pool.

To change the organization name for meeting invitations

  1. Open Office Communications Server 2007.

  2. In the console tree, expand the forest node, and then do one of the following:

    • For an Enterprise pool, expand Enterprise pools, expand the pool, right-click Web Components, and then click Properties.

    • For a Standard Edition Server, expand Standard Edition servers, right-click the pool, click Properties, and then click Web Component Properties.

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  3. On the General tab, in the Organization box, type the name of your organization.

Configuring the Maximum Scheduled Meetings Allowed Per User

Use the following procedure to customize the maximum number of meetings that a user is permitted to schedule at one time.

To configure maximum scheduled meetings

  1. Open Office Communications Server 2007.

  2. In the console tree, expand the forest node, and then do one of the following:

    • For an Enterprise pool, expand Enterprise pools, expand the pool, right-click Web Components, and then click Properties.

    • For a Standard Edition Server, expand Standard Edition servers, right-click the pool, click Properties, and then click Web Component Properties.

  3. On the General tab, in Maximum scheduled meetings per user, type the maximum number of meetings that can be scheduled by each user. The valid range is from 1 to 10000. The default is 1000.

Managing Meeting Life Cycles

Meeting life cycles are controlled by the following processes:

  • Deactivation. Deactivating a meeting ends the instance of the meeting, but the meeting continues to exist in the database and can be reactivated and rejoined.

  • Expiration. When the expiration time is reached, the meeting and all associated meeting content are deleted from the database. The default expiration time is 14 days.

Meeting deactivation and expiration are primarily automatic processes in Office Communications Server 2007. However, there are three WMI settings that the administrator can use to modify the meeting deactivation and expiration processes.

For conference deactivation, there are two pool-level WMI settings that are stored as properties in the MSFT_SIPMeetingScheduleSetting WMI class in the root\CIMV2 namespace, as described in Table 12.

Table 12. MSFT_SIPMeetingScheduleSetting WMI class in the root\CIMV2 namespace

Property Name Type Default Value Description

UnAuthenticatedUserGracePeriod

Integer (0~60)

10 (minutes)

Grace period allowed for anonymous or federated users to stay in the meeting without any authenticated user in the meeting.

MaxMeetingLength

Integer

(0 ~ 8760)

24 (hours)

Maximum length of any meeting without join activity.

For conference expiration, there is one pool-level WMI setting that is stored as a property in the MSFT_SIPDataMCUCapabilitySetting WMI class in the root\CIMV2 namespace, as described in Table 13.

Table 13. MSFT_SIPDataMCUCapabilitySetting WMI class in the root\CIMV2 namespace

Property Name Type Default Value Description

ContentExpirationGracePeriod

Integer (0~365)

14 (days)

Grace period in addition to the expire time, after which the Web Conferencing Server should clean up content for a conference.

Use Windows Management Instrumentation Tester (WBEMTest) and the following procedure to modify deactivation and expiration WMI settings.

To use WBEMTest to modify deactivation and expiration WMI settings

  1. Log on to an Office Communications Server 2007 Standard Edition Server or a server in an Enterprise Edition pool, or a server with Office Communications Server 2007 administrative tools installed, as a member of the RTCUniversalServerAdmins group or an account with equivalent user rights.

  2. Click Start, click Run, type wbemtest, and then click OK.

  3. In the Windows Management Instrumentation Tester dialog box, click Connect.

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  4. In the Connect dialog box, in Namespace, type root\cimv2, and then click Connect.

  5. In the Windows Management Instrumentation Tester dialog box, click Open Instance.

  6. In the Get Object Path dialog box, in Object Path, type the WMI class name (MSFT_SIPMeetingScheduleSetting or MSFT_SIPDataMCUCapabilitySetting), and then click OK.

  7. In the Object editor dialog box for the WMI class, click Instances.

  8. In the Query Result dialog box, double-click an instance.

  9. In the Object editor dialog box for the WMI class, double-click the property you want to edit in Properties:

    • If you specified the MSFT_SIPMeetingScheduleSetting WMI class in step 6 of this procedure, double-click UnAuthenticatedUserGracePeriod or MaxMeetingLength.

    • If you specified the MSFT_SIPDataMCUCapabilitySetting WMI class in step 6 of this procedure, double-click ContentExpirationGracePeriod.

  10. In the Property Editor dialog box, change the value to the new value in the Value box, and then click Save Property.

  11. When you are finished with the editing, in the Object editor dialog box, click Save Object.

  12. Close all dialog boxes, and then close Windows Management Instrumentation Tester.

  13. To verify that the change was applied, open Event Viewer and look for event ID 56015.