Overview of Quality of Experience (QoE) Monitoring Server

Microsoft Office Communications Server 2007 and Microsoft Office Communications Server 2007 R2 will reach end of support on January 9, 2018. To stay supported, you will need to upgrade. For more information, see Resources to help you upgrade your Office 2007 servers and clients.

The QoE Monitoring Server provides the information that you need in order to better understand the media quality that your users are experiencing in your Office Communications Server 2007 deployment. The QoE Monitoring Server focuses on the media quality at the endpoints and provides a near real-time alerting and health model and includes standard reports that you can use as soon as you are up and running. With the QoE Monitoring Server in your deployment, you can do the following:

• Gather statistics on media quality at individual locations or based on a grouping of subnets.

• Proactively monitor and troubleshoot media quality of experience issues.

• Perform diagnostics in response to VoIP user complaints.

• View trends that can help you with post-deployment growth and measure results against the service level agreement.

The QoE Monitoring Server collects quality metrics at the end of each VoIP call from the participant endpoints, including IP phones, Microsoft Office Communicator 2007, the Microsoft Office Live Meeting 2007 client, and Microsoft Office Communications Server 2007 A/V Conferencing Server and Mediation Server. These quality metrics are aggregated and stored in a SQL database. The data can then be used to alert you to abnormal media quality conditions and also to generate routine media quality reports.