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Mobile devices
Applies to: Office 365 Deployment Guide for Enterprises
Topic Last Modified: 2013-01-28
Mobile devices are supported in a hybrid deployment. The Microsoft Exchange ActiveSync protocol is enabled by default on the hybrid Client Access servers and will automatically redirect requests from mobile devices to mailboxes located in Exchange Online or the on-premises mailbox server. All mobile devices that support Exchange ActiveSync should be compatible with a hybrid deployment. Note that when a mailbox is moved to Office 365, you must delete and recreate the Exchange ActiveSync partnership. For more information, see the Help topic Mobile Phones.
Exchange Online includes support for mobile devices—in particular devices that use the Exchange ActiveSync protocol, such as Windows Mobile 6.0 and later devices, Nokia E and N series devices, Android, and Apple iPhone. BlackBerry® device users are also able to access Exchange Online via the BlackBerry® Internet Service. Exchange ActiveSync Logo’d devices fully support Exchange ActiveSync features. Other mobile devices may support only some features. The following sections provide additional information about Exchange Online device support.
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| It is your organization’s responsibility to procure, deploy, manage, and support mobile client software and compatible devices, and manage relationships with wireless carriers. Microsoft does not provide end-user device support. |
Exchange ActiveSync is a Microsoft Exchange Server synchronization protocol that is optimized to work with high-latency and low-bandwidth networks. ActiveSync, based on the HTTP and XML protocols, lets devices such as browser-enabled mobile phones or Windows Mobile-powered devices access organization information on a Microsoft Exchange Server. Exchange ActiveSync enables mobile device users to access their email, calendar, contacts, and tasks and to continue to be able to access this information while they are working offline.
The default mailbox policies for all Exchange ActiveSync devices are provisioned according to the “Default Exchange ActiveSync settings” table found in the TechNet article Understanding Exchange ActiveSync Mailbox Policies.
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| Not all mobile devices support all the Exchange ActiveSync policy settings. If a policy setting is not supported on a particular device, the device may not apply the setting. You can control whether devices that do not support specific policies are allowed to connect in the General settings for the policy. For more information, see the TechNet article Exchange ActiveSync Mobile Phones and Compatible Features. |
For more information about Exchange ActiveSync solutions, see Mobile Phone Features.
Research In Motion (RIM®) BlackBerry® Business Cloud Services for Microsoft Office 365 has a new service that is hosted, licensed, and supported by RIM that extends Microsoft Exchange Online to BlackBerry smartphones as well as enables customers to self-manage their BlackBerry deployments in the cloud.
The RIM-hosted, cloud-based service offers powerful administration and flexible smartphone self-service features to support an organization’s BlackBerry management strategy. It’s available at no additional charge to current Midsize or Enterprise subscribers of the Office 365 suite or standalone Exchange Online and works with BlackBerry smartphones on business or consumer data.
Highlights include:
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Reliable, mobile access to synchronized email, calendar, contacts, tasks and memo pads
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Web-based interface provides the tools administrators need to perform common tasks, password reset or to find, lock or wipe lost or misplaced devices
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Integrated single sign-on between Office 365 and BlackBerry Business Cloud Services gives end users online self-service options that help make managing devices more efficient
Further information can be found at:
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BlackBerry Business Cloud Services information at BlackBerry Business Cloud Services
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RIM Customer and Partner email: cloudservices@rim.com
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RIM support information is available at BlackBerry Business Cloud Services Support or BlackBerry Technical Support Services for BlackBerry Business Cloud Services Customers
