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Known Issues for Asset Intelligence

Updated: August 1, 2009

Applies To: System Center Configuration Manager 2007, System Center Configuration Manager 2007 R2, System Center Configuration Manager 2007 R3, System Center Configuration Manager 2007 SP1, System Center Configuration Manager 2007 SP2

When viewing Asset Intelligence reports License 01A, 01B, 01C, or 01D, the license channel information might not report correctly for some older applications, depending on how the application stores product ID information in the registry. For example, an enterprise that uses select Volume License Key editions might appear to have retail versions. This problem typically affects older products that use the ProductID instead of the DigitalProductID registry value.

Solution

There is no way to incorporate the correct information into the Configuration Manager 2007 Asset Intelligence reports. If you want to verify the versions, however, you can look at the Product ID in the registry of clients you suspect are reporting incorrect sales channel information. The ProductID registry entry for a software product is located in the system registry hive under the Registration subkey for the product. The ProductID registry entry for an operating system is located in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion.

When you locate the value ProductID, in the data note the group of numbers after the first dash and match it to the following table of common channel IDs. For example, if the ProductID is 73931-640-2474146-57484, locate 640 in the following table.

 

ID Description

OEM

OEM

000

TRIAL

111

SELECT (Network installation) [Volume License Key]

197

MSDN

198

MSDN

270

SELECT [Volume License Key]

335

MSDN

336

MSDN

337

MSDN

338

MSDN

365 - 367

MSDN

425

MSDN

436

TRIAL

460

TRIAL

471 - 499

Home Use Program (HUP)

550

OEM

630 - 636

OEM

640 - 650

OPEN [Volume License Key]

652

SELECT [Volume License Key]

660

SELECT [Volume License Key]

700 - 705

Visual Studio .NET

700 - 712

Office XP or Open License

721 - 744

Home Use Program

725

Academic

726 - 736

Academic

When one of the following conditions is true for a Windows Server 2003-based computer, Windows incorrectly reports the number of physical processors:

  • The computer uses one or more hyperthreading-enabled preocessors.

  • The computer uses one or more multicore processors.

Solution

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain an available hotfix. For more information about this known issue, see Microsoft Knowledge Base article 932370, "The number of physical hyperthreading-enabled processors or the number of physical multicore processors is incorrectly reported in Windows Server 2003," at http://go.microsoft.com/fwlink/?LinkId=111805.

The licensing model used by Microsoft Exchange Server 2007 is currently not supported by Asset Intelligence reporting. Microsoft Exchange Server 2007 stores license relevant data in Active Directory Domain Services and is not inventoried by Configuration Manager clients. Because of this, Microsoft Exchange Server 2007 licensing data does not appear in license reports.

Solution

None.

For additional information, see Configuration Manager 2007 Information and Support.
To contact the documentation team, email SMSdocs@microsoft.com.
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