Introduction
Published : January 1, 2005
Authors: Bill Anderson and Jim Bradbury
Applies To: Systems Management Server 2003
Document Version: Release 1.1
The following SMS 2003 Troubleshooting Flowcharts can help you troubleshoot SMS 2003 during the course of your day-to-day administrative tasks.
Included here are all flowcharts previously published for SMS 2003. You can choose to delete any old versions of the flowcharts that you might have previously downloaded.
You can also download all SMS 2003 flowcharts in Adobe® Reader® format, as a bundle, from the Microsoft Download Center. Additional SMS 2003 documentation is available on the Systems Management Server 2003 Product Documentation Web page.
These flowcharts are divided into the following categories:
Discovery Methods
Clients
Inventory
Setup and Configuration
Software Distribution
Software Metering
Server Components
Software Update Services
On This Page
Discovery Methods
Clients
Inventory
Setup and Configuration
Software Distribution
Software Metering
Server Components
Software Update Services
Discovery Methods
Active Directory System Discovery: Depicts the processes involved when SMS polls Active Directory to discover computer systems.
Active Directory System Group Discovery: Depicts the processes involved when SMS polls Active Directory to discover computer system groups.
Active Directory User Discovery: Depicts the processes involved when SMS polls Active Directory discover computer users.
Clients
Advanced Client Automatic Site Code Discovery in Active Directory or WINS Environments: Depicts the processes involved when an Advanced Client seeks the site code of its assigned site.
Advanced Client Framework Diagram: Depicts the components and client agents of the Advanced Client that are detailed in SMS 2003 flowcharts.
Advanced Client Installation with the Client Push Installation Wizard: Depicts the processes that the Client Push Installation Wizard uses to install the Advanced Client.
Advanced Client Logon Script-initiated Client Installation: Depicts the processes involved when the Advanced Client is installed from a logon script.
Advanced Client Management Point Discovery in Active Directory or WINS Environments: Depicts the processes involved when an Advanced Client seeks its assigned management point.
Advanced Client Management Point Discovery While Roaming in Active Directory or WINS Environments: Depicts the processes involved when an Advanced Client is roaming and seeks a proxy management point.
Advanced Client Policy Retrieval and Application: Depicts the processes an SMS administrator might follow when troubleshooting Advanced Client policy retrieval and application of received policy.
Advanced Client Security Certificate Retrieval: Depicts the processes involved when an Advanced Client attempts to validate messages received from its management point.
Policy Retrieval and Application at a Secondary Site from a Proxy Management Point: Depicts the processes involved when an Advanced Client at a secondary site retrieves policy.
Inventory
Hardware Inventory Resynchronization: Depicts the processes that occur when an individual client’s full hardware inventory report is generated and sent to the site server.
Software Inventory Resynchronization: Depicts the processes that occur when an individual client’s full software inventory report is generated and sent to the site server.
Software Inventory: Advanced Client Scanning and Reporting: Depicts the processes involved when an Advanced Client scans, generates, and sends its software inventory information to the site server.
Setup and Configuration
Client Access Point Setup: Depicts the process involved when an SMS administrator designates a new site system as a client access point (CAP).
Change Standard Security to Advanced Security: Depicts the processes involved when an SMS administrator changes from SMS standard security to SMS advanced security.
Management Point Setup: Depicts the processes involved when an SMS administrator designates a new site system as a management point. The flowchart also details requirements for the management point installation.
Primary Site Setup and Upgrade: Depicts the processes involved when an SMS administrator installs or upgrades an SMS primary site server.
Reporting Point Setup: Depicts the processes involved when an SMS administrator designates a new site system as a reporting point.
Secondary Site Installation and Upgrade Initiated at the Local Server: Depicts the processes involved when an SMS administrator uses the SMS Setup Wizard to create a secondary site.
Secondary Site Installation Initiated From the Parent Site: Depicts the processes involved when an SMS administrator uses the Create Secondary Site Wizard to create a secondary site.
Server Locator Point Setup: Depicts the processes involved when an SMS administrator designates a new site system as a server locator point.
SMS Administrator Console: Content Retrieval: Depicts the processes involved when the SMS Administrator console is used.
Software Distribution
Advanced Client Software Distribution Locating a Distribution Point From Which to Download Package Content: Depicts the processes involved when an Advanced Client tries to locate a distribution point and then downloads package content.
Advanced Client Logoff and Restart Client Computer: Depicts the processes involved when an Advanced Client runs a software distribution program that requires the computer to restart after the program runs.
Advanced Client Notification of New Mandatory Program Arrival: Depicts the processes involved when an Advanced Client receives a new mandatory program advertisement.
Advanced Client Notification of New Program Arrival: Depicts the processes involved when an Advanced Client receives a new program advertisement.
Advanced Client Software Distribution Package Content Retrieval: Depicts the processes involved when an Advanced Client retrieves software distribution content from its local cache or from a distribution point.
Advanced Client Program Execution and Status Reporting: Depicts the processes involved when a new advertisement is created that requires a program to run on an Advanced Client. The flowchart also depicts status messages that are generated throughout the process.
Advanced Client Software Distribution Cache Management: Depicts the processes involved when an Advanced Client requests a content download, when an SMS administrator deletes the local cache, and when the local cache size is increased.
Advanced Client Program Download Request: Depicts the processes involved on an Advanced Client when a user runs an advertised program or adds or removes a program provided by SMS though Add or Remove Programs.
Advanced Client Software Distribution Processing of Program Prerequisites: Depicts the processes involved when an Advanced Client receives an advertisement.
Software Distribution: Advertisements: Depicts the server processes involved when an SMS administrator creates an advertisement.
Software Distribution-based Advanced Client Installation: Depicts the process by which an Advanced Client is installed by software distribution.
Software Distribution: Courier Sender: Depicts the processes involved when an SMS administrator creates, sends, and receives a Courier Sender parcel.
Software Metering
- Software Metering Rules Propagation and Enforcement: Depicts the processes involved when an SMS administrator adds, changes, or removes software metering rules.
Server Components
Inbox Manager: Client Access Point Processing: Depicts the processes involved when an SMS administrator designates a new site system as a client access point.
Inbox Manager: Copying, Moving, and Mirroring Files: Depicts the processes involved on a client access point when files are copied, moved, or mirrored.
Inbox Manager Assistant: Depicts the processes involved when files are copied, moved, or mirrored from the inboxes on a client access point to the inboxes on the site server.
Site Component Manager: Polling Cycle: Depicts the processing that takes place when Site Component Manager checks each service and thread component to verify that the appropriate components are running.
Site Component Manager: Site Configuration Change: Depicts the processing that occurs when an SMS administrator creates or changes a site system.
Site Control Manager: Configuration Changes Initiated at a Parent Site: Depicts the process that Site Control Manager uses to update site control files on a child site.
Site Control Manager: Configuration Changes Initiated at the Current Primary Site: Depicts how changes to site configuration are managed, whether the change is initiated by an administrator using the SMS Administrator console or initiated by an SMS component.
Site Control Manager: Configuration Changes Initiated at the Current Secondary Site: Depicts the process that Site Control Manager uses to update site control files at a secondary site.
Software Update Services
Software Update Services: Inventory Scan Tools Setup: Depicts the processes involved when the Software Update Inventory Scan Tools are installed.
Software Update Services: Catalog Download: Depicts the processes involved when SMS polls the Microsoft Download Center and updates the software catalog.
Software Update Services: Update Installation: Depicts the processes involved when software updates are installed.
Software Update Services: Authorization: Depicts the processes involved when the SMS administrator authorizes software updates.
Software Update Services: Scan Processing: Depicts the processes involved when the Software Updates Scan process runs on a computer.
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Systems Management Server 2003 Troubleshooting Flowcharts