Troubleshoot MOM 2005 Prerequisite Checking

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This section provides troubleshooting solutions for issues that might occur during the Prerequisite Check operation.

SQL Server 2000 SP3 or Later Not Detected

If this error occurs and Microsoft SQL Server 2000 SP3 or later is installed, it is possible that the name of the computer running SQL Server was changed after SQL Server was installed but before MOM 2005 was installed. To correct this situation, you need to run a specific query in SQL Query Analyzer.

Solution

To run a query in SQL Query Analyzer

  1. Log on to the SQL Server using an account that has administrative credentials.

  2. Click the Start button, point to Programs and Microsoft SQL Server, and then click Query Analyzer.

  3. In the Connect to SQL Server dialog box, click (local) in the SQL Server list and then click OK.

  4. In SQL Query Analyzer, type the following code:

    sp_dropserver

old_name FakePre-c4ea7f30d6d147a989ffe9e64119f634-69ed1556e9be476e811c7e43c6ccee18 new_name, FakePre-deef29eba3094fcdb28a8acf54e1ec23-c413df036d584416bbafa5765ac57c1fReplace old_name with the previous name of the SQL Server, and replace new_name with the current name of the SQL Server. Type all other words as they appear.

  1. Click Execute Query.

  2. Exit SQL Query Analyzer.

If the preceding steps do not resolve the error, you might need to uninstall SQL Server and then reinstall it.

Network COM+ Is Not Installed

Network COM+ is needed to allow remote access to the MOM Management Server. Prerequisite Checker fails if network COM+ is not enabled before attempting to install a MOM Management Server.

Solution

Use Add or Remove Programs in Control Panel to install network COM+.

Check MOMServer.Log for Prerequisite Failures

The Prerequisite Checker records installation details, including errors and warnings, in a log file named MOMServer.log. This log file is stored in the %SystemDrive%\Documents and Settings\user profile name\Local Settings\Temp folder, where user profile name is the user account that launched the utility.

Solution

If the Prerequisite Checker fails, you can view the MOMServer.log file to identify the hardware and software requirements that have not been met.

Error: ASP.NET Is Not Found

You must install ASP.NET on your server before you install MOM 2005.

Solution

On computers running Microsoft Windows 2000, install IIS 5.0 before installing the .NET Framework.

On computers running Microsoft Windows Server 2003, use Add or Remove Programs in Control Panel to install ASP.NET.

Error: Invalid Version of SQL Server

The Prerequisite Checker can detect SQL Server 2000 SP4 only after MOM 2005 SP1 is installed. Previous versions of MOM 2005 do not recognize this version of SQL Server.

Solution

If you are running SQL Server 2000 SP4 and need to install MOM 2005 SP1, you can bypass the Prerequisite Checker by running a silent install of MOM 2005 with the following parameter:

PREREQ_COMPLETED=1

Caution

Before bypassing the Prerequisite Checker, ensure that all other prerequisites are met.

SQL Services Running States

The Prerequisite Checker fails if the SQL Server (MSSQLSERVER) and SQL Server Agent (SQLSERVERAGENT) services are not configured for automatic startup. This is a common configuration for when the computer running SQL Server is part of a cluster.

Solution

In Control Panel, open Services and on the General tab of their respective property pages and configure the MSSQLSERVER and SQLSERVERAGENT services for automatic startup.