To Update the Computers in a Management Group

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Apply the service pack update to your MOM components in the following order. Upgrading MOM components in any other order is not supported and might result in a loss of functionality.

  1. Log on to the MOM Database Server, and install the update.

    Note

    This step also pertains to database clusters. You must follow the steps described in Installing the MOM 2005 SP1 update on a SQL Server cluster or special database configuration .

  2. Log on to each MOM Management Server in a MOM Management Group, and install the update. Existing product connectors are automatically updated when you update a MOM Management Server.

  3. If any user interface components are installed on computers other than the MOM Management Server, log on to these computers and install the update.

  4. If you are using reporting, log on to the reporting server and install the update (Apply MOM 2005 Reporting Service Pack 1 Software Updates).

  5. Update the MOM agents on the managed computers. How the agent update becomes available after the Management Server is updated depends on whether the Management Server is configured to Automatically install, uninstall, and upgrade agents (under Global Settings / Management Servers):

    Note

    It is a supported configuration for MOM 2005 agents to report to a MOM 2005 SP1 Management Server. This configuration may be used if it is not possible to deploy the Windows Installer 3.1 Redistributable Package on agent-managed computers in conjunction with other updated components.

    1. If the Management Server is configured for automatic upgrade, the agents' upgrade appears in the Pending Actions view as Approved=Yes. Without any further intervention, those agents are automatically upgraded during the next computer discovery cycle.

    2. If the Management Server is not configured for automatic upgrade, follow the steps in the “To update the MOM 2005 agents” procedure later in this document.

    3. To upgrade immediately, follow the "To apply the service pack immediately" scenario in step number 4 in the “To update the MOM 2005 agents” procedure later in this document.

    4. To upgrade agents that were manually installed, follow the “To update the manually installed MOM 2005 agents” procedure later in this document.

  6. Use the MOM Administrator console to manually import new and updated Management Packs.

  7. Use the MOM Administrator console to manually import the new reports.

Note

Canceling the update prior to completion will result in the following incorrect informational message: The Software Update was successfully applied. Canceling the update results in the appropriate rollback action, and no updates are made to the existing installation.

Installing the MOM 2005 SP1 Update on a SQL Server Cluster or Special Database Configuration

The type of MOM Database installation that you use determines which steps are required to install the MOM 2005 SP1 update.

MOM Database Install from MSI on a Cluster

In this cluster configuration, which is most common to active/passive clusters, you apply the service pack update running setup.exe to use the MSI installer.

For illustration purposes the setup procedure is based on the following configuration:

  • ServerA—The MOM Management Server with the MOM consoles installed.

  • ServerB—Hosts the MOM operational database. This computer is also the active node of the SQL Server cluster.

To install the MOM 2005 service pack update from MSI on a Cluster

  1. Install the service pack update on ServerB. If there is a MOM agent also installed on this computer, the agent update is applied first, followed by the server update.

  2. Install the update on ServerA. If there were managed agents, they need to be updated through the Administrator Console Pending Actions view. If there was an agent also installed on ServerB, this agent will be listed in the Pending Actions view. You can safely reject the pending action for it because it was already updated in step 1.

MOM Database Install from MOMCreateDB.exe

In this type of environment, usually for active/active clusters if MOMCreateDB.exe was used to create the database, you must use MOMRunScript.exe to install the service pack update.

Note

To verify that your database installation was installed by using MOMCreateDB.exe, open Add or Remove Programs and verify that there is not a registered product for Microsoft Operations Manager 2005. (You may have an entry for Microsoft Operations Manager 2005 Agent, but this does not affect the database upgrade.)

To install the MOM 2005 service pack update from MOMCreateDB.exe

  1. Ensure that all SQL instances that contain the MOM 2005 OnePoint database are active on a single node.

  2. Copy the Support Tools folder for x86 or ia64 (as appropriate) to the computer where you want to install the MOM 2005 service pack update.

  3. On the computer where you want to run the update, open cmd.exe and navigate to the Support Tools folder.

  4. At the command prompt, run MOMRunScript.exe /databasename:OnePoint /sqlscript:[localdirectory]\build_mom2005_sp1.sql /updateno:SP1.

  5. The script in step 4 will locate all the SQL instances that the update will run against and generate a user interface. When you are ready to install the service pack, click Update.

  6. When the update is finished, a pop-up appears that indicates whether the update was successful.

    Note

        An error may appear that indicates that the registry could not be updated. If the Microsoft Operations Manager\2.0\ registry key exists, it will update the UpdatesInstalled key. If the node that the service pack update was run on is not the same node that the product was originally installed on, this key will not exist. Because this registry for MOMCreateDB is not a blocking issue, you can ignore this error.

To update the MOM 2005 agents

  1. In the Administrator console navigation pane, expand the Administration node down to and including Computers.

  2. In the navigation pane, click Pending Actions to display a list of agent-managed computers that need the update applied. The list in the details pane shows Agent upgrade as a pending action.

  3. In the details pane, select the computers that require patching.

  4. Right-click the selected computers, and click Approve for Processing by Computer Discovery. The service pack will be applied to the agents the next time computer discovery runs.

    OR

    To apply the service pack immediately, right-click the selected computers and click Upgrade Agent Now. Follow the instruction in the Install Agent Wizard to install the agent upgrade. If you use this option, computers do not need to be approved for processing in Pending Actions. In the Apply Patches dialog, specify the account that you want to use for applying the patch. (The default is the Management Server Action Account.) Click OK. The agents will be updated shortly even though their status is not updated immediately. If you use this option, computers do not need to be approved for processing in Pending Actions.

  5. To cancel the update and reject the service pack installation, right-click the selected computers and click Reject Pending Installation.

To update the manually installed MOM 2005 agents

  1. If the agent can be fully controlled by the MOM Management Server, the agent will be listed in the Administrator Console Pending Actions view as Agent upgrade. Right-click this option to approve or reject the installation.

  2. If the agent is not fully controlled by the MOM Management Server, log on to the computer where the agent is installed manually, run the service pack setup program, and select Apply MOM 2005 Service Pack 1 Software Updates to update the agent.

    Important

    Reboot the computer if you are instructed to do so.