Remote Tools
Microsoft® Systems Management Server (SMS) 2003 Remote Tools is a suite of complementary applications that you can use to access any client in an SMS hierarchy that has the Remote Tools Client Agent components installed. By using Remote Tools, you can provide assistance and troubleshooting support from your computer to clients within your site. You can use Remote Tools to access and control clients that are using the Legacy Client or the Advanced Client.
You can use Remote Tools across a wide area network (WAN) or Microsoft Remote Access Service (RAS) links to assist clients in remote locations. Remote Tools supports RAS connections with a minimum speed of 28.8 Kbps. You can also establish a connection to your organization and then access clients on your network.
In addition to SMS Remote Tools, which you can use to assist any supported client, SMS 2003 integrates Remote Assistance and Terminal Services into the SMS Administrator console for assisting applicable clients. You can also use the SMS Administrator console to manage and configure Remote Assistance settings for applicable clients on a site-wide basis.
Note
- Remote Desktop Connection is the name used in Microsoft Windows® XP Professional and the Microsoft Windows Server(tm) 2003 family for the technology previously called Terminal Services.
Most of this chapter applies to configuring and using SMS Remote Tools. This chapter also explains how to manage, configure, and start both Remote Assistance and Terminal Services in the SMS Administrator console.
On This Page
In This Chapter
In This Chapter
SMS Remote Tools Overview
Remote Assistance and Terminal Services Overview
Installing, Enabling, and Configuring SMS Remote Tools
Configuring Site-wide Settings
Providing Remote Support
Advanced Features of SMS Remote Tools
Improving the Performance of SMS Remote Tools
For More Information
Did you find this information useful? Please send your suggestions and comments about the documentation to smsdocs@microsoft.com.