Troubleshooting Online Presence and Instant Messaging Integration (Windows SharePoint Services 2.0)

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Online presence information doesn't appear

  • Does your account have an e-mail address specified?   The presence information appears only when the e-mail address for a person is specified. A user with a blank e-mail address that has only the DOMAIN and username specified will not appear as online.

  • Do you have a Windows SharePoint Services-compatible client installed?   You must have a compatible client such as Microsoft Office 2003 to view presence information.

  • Is the virtual server for the site configured to display online presence information?   By default, this feature is turned on. However, an administrator may have turned this feature off.