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Troubleshooting the Asset Intelligence Synchronization Point and Catalog

Updated: October 1, 2009

Applies To: System Center Configuration Manager 2007 R2, System Center Configuration Manager 2007 R3, System Center Configuration Manager 2007 SP1, System Center Configuration Manager 2007 SP2

This section provides troubleshooting information to help you resolve issues encountered with the Asset Intelligence synchronization point site system role or the Asset Intelligence catalog.

noteNote
Applies only to Configuration Manager 2007 SP1 and later.

A System Center Online authentication certificate is required to install the Asset Intelligence synchronization point site system role on Configuration Manager 2007 SP1 sites.

Solution

For information about obtaining the System Center Online authentication certificate required to install the Asset Intelligence synchronization point, see How to Connect to System Center Online.

If the Asset Intelligence catalog is not updating as expected, the Asset Intelligence synchronization point site system role might not be connecting to System Center Online.

Solution

Verify that the Asset Intelligence synchronization point has Internet connectivity and that TCP port 443 is configured to allow communication though any configured firewalls.

For more information about the Asset Intelligence synchronization point site system role, see About the Asset Intelligence Synchronization Point.

For additional information, see Configuration Manager 2007 Information and Support.
To contact the documentation team, email SMSdocs@microsoft.com.
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