Case Scenarios

In the following case scenarios, you will apply what you’ve learned about how to manage Inter-net Explorer and Windows Update. You can find answers to these questions in the “Answers” section at the end of this book.

Case Scenario 1: Unwanted Internet Explorer Add-On

You are a systems administrator for Humongous Insurance. Recently, one of your brokers called the support desk because he was experiencing odd problems when using Internet Explorer. Specifically, his home page had changed, and the pop-up blocker no longer seemed to be working.

Your manager is concerned that this will be more than an isolated incident and asks you to interview key people and then come to his office to make recommendations about how to deal with this type of problem in the future.

Interviews

Following is a list of company personnel interviewed and their statements:

  • David Barber, Broker “I had installed an add-on because it said it would make browsing the Web faster. I didn’t notice any improvement. After that, though, my Internet Explorer home page changed, and I began to get a lot of advertisements popping up on my screen.”
  • Julian Price, Internet Development Project Manager “We recently converted all of our internal software to the ASP.NET Web application platform. To do some of the more complicated stuff, we install custom client-side add-ons in Internet Explorer. So, whatever you do, don’t block all add-ons. We use add-ons internally, and we update them regularly, so we really need users to be able to install the add-ons automatically.”

Questions

Answer the following questions for your manager:

  1. If this comes up again, what’s the best way to remove the unwanted add-on?
  2. Are there any features enabled by default in Windows Vista that protect users from unwanted add-ons? What are they?
  3. What’s the best way to prevent unwanted add-ons in the future?

Case Scenario 2: Distribute Updates

You are a systems administrator working at the administrative offices of Fourth Coffee, a small shop with three Windows XP computers, three Windows Vista computers, and a Windows Server 2003 domain controller. Recently, an update caused a compatibility problem with Fourth Coffee’s internal accounting program. Currently, all computers are configured to download updates from Microsoft and automatically install them overnight.

Your manager has asked you to find a way to test updates before they’re deployed to the computers in your organization.

Questions

Answer the following questions for your manager:

  1. How can you test updates before they’re deployed?
  2. Would your recommended deployment technology require any infrastructure?
  3. Will your recommended deployment technology work with both the Windows XP and Windows Vista computers?
  4. How can you configure the client computers to use your new deployment technology?

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