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Understanding the Customer Experience Improvement Program

Applies To: Windows Small Business Server 2011 Standard

You can help Microsoft improve the quality, reliability, and performance of Windows SBS 2011 Standard by participating in the Microsoft Customer Experience Improvement Program.

If you accept the program agreement, Microsoft Corporation collects statistical, non-identifiable information about your system configuration, the performance of some components of Windows, and certain types of events. Windows periodically uploads a small file to Microsoft that contains a summary of the information collected. The file is transmitted by using the Internet.

The Customer Experience Program for Windows SBS 2011 Standard collects information about how you use the following software: Windows SBS 2011 Standard, Windows Server 2008 R2, and Microsoft SharePoint Foundation 2010.

The uploaded data contains no information that identifies you or your company. There are no surveys to complete, and it all happens automatically—you’re never interrupted. You should experience no loss in performance. If your computer is not connected to the Internet, the data is discarded. Microsoft does not share this information with other companies; it is used only by Microsoft in aggregate form for the purpose of improving our software for our customers.

The following procedures explain how to join, opt out of, or end your participation in the Customer Experience Improvement Program.

noteNote
  • You must be connected to the Internet to complete these procedures.

  • You must be a network administrator to complete these procedures.

To join the Customer Experience Improvement Program for Windows Small Business Server 2011 Standard

  1. Open the Windows SBS Console.

  2. On the navigation bar, click the Home tab, and then in Getting Started Tasks, click Customer feedback options.

  3. In the Customer Experience Improvement Program dialog box, select Join the Customer Experience Improvement Program.

  4. Click OK.

To opt out of or end your participation in the Customer Experience Improvement Program for Windows Small Business Server 2011 Standard

  1. Open the Windows SBS Console.

  2. On the navigation bar, click the Home tab, and then in Getting Started Tasks, click Customer feedback options.

  3. In the Customer Experience Improvement Program dialog box, select I don’t want to join the program at this time.

  4. Click OK.

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