Process 5: Maintain Operational Work Instructions
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Figure 7. Maintain operational work instructions
Activities: Maintain Operational Work Instructions
The objective of this process is to change or retire existing work instructions. Generally, work instructions change because a better way of completing the work has been identified. Work instructions are retired when the service they address is retired or otherwise becomes obsolete. This process includes:
- Performing maintenance.
- Updating the operations guide.
The following table describes these activities in greater detail.
Table 8. Activities and Considerations for Maintaining Operational Work Instructions
Activities
Considerations
Perform maintenance on the operational work instructions
Key questions:
- Does the administrator have the skills required to change the work instruction, or should it be changed by the Technology Area Manager?
- Will the subject matter expert need to be available for questions about the work instructions?
- Is the change within the scope of change management, or can it be deployed within the Maintain Operational Work Instructions process?
Input:
- Request for maintenance
Outputs:
- Change request
- Modified work instructions
Update operations guide
Key questions:
- Does the update affect the duration of the work instruction?
- Does it change any of the dependencies?
- Does it change resources assigned to execute the work instruction?
- Does it require any added interaction between operational tools?
Input:
- Modified work instruction
Output:
- Updated operations guide
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