Process 4: Execute Operational Work
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Figure 6. Execute operational work
Activities: Execute Operational Work
This process helps guarantee that the work specified in the operations guide is executed according to the operations schedule effectively, efficiently, and with predictable results. It is also essential that knowledge gathered while performing the operational work is captured and used to continually improve the quality of service delivery.
This process includes:
- Executing work instructions.
- Updating operations log.
- Supplying input for ORM.
The following table describes these activities in greater detail.
Table 7. Activities and Considerations for Executing Operational Work
Activities
Considerations
Execute work instructions
Key questions:
- Is the work instruction understandable and easy to follow?
- Will following the work instruction always produce the same result?
- How can the operator and administrator provide structured feedback about operational tasks?
- Can any of the work be partially or fully automated?
Inputs:
- Operations schedule
- Operations guide
Output:
- Completed operational work for user noted in the operations log
Update operations log
Key question:
- Is the operations log easily available and simple to update?
Input:
- Completed operational work
Outputs:
- Updated operations log
- Maintenance request
Supply input for Operational Health Management Review
Key questions:
- Have any abnormalities been experienced during execution? Do they require further investigation?
- Can any processes be changed to optimize quality or speed?
Input:
- Completed operational work
Output:
- Agenda item or notes for the Operational Health MR
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